2/10 Terrible
Liberty G.
29 January 2025
Disliked: Cleanliness, check-in, communication, location, listing accuracy
Absolutely Not a Garden Haven
We are evacuees from the Eaton Fire & were excited to find refuge at this property, which appeared tranquil and well-appointed in the pictures. However, our experience was disappointing. Upon arrival, the code didn’t work, triggering the alarm, & the property had a musty smell. The bathrooms were clean, but the rest of the home seemed neglected. Upholstery & rugs were stained, linens had grease stains (though the host replaced two duvets), & windows in one bedroom were covered with aluminum foil. The pantry contained expired food, & one bed’s slats kept falling through when sat on. The kitchen was poorly equipped with mismatched dishware/utensils, a small coffee pot, & cheap cookware.The outdoor space, depicted as a beautiful garden, was also in poor condition—dead plants, rotting furniture, dirty cushions, a mildewed umbrella, & an unstable deck. The leisure activities, like the ping pong table & outdoor fireplace, were unusable, & the bistro lights were hanging dangerously. The host sent a handyperson who wasn’t familiar with the property to fix some issues, but the garden & outdoor furnishings were not properly maintained.Additionally, the home backs up to the noisy LA 2 Freeway, making it difficult to enjoy the space. Despite the issues, the host refused to offer a discount, citing a cancellation offer I didn’t receive. We notified VRBO and hope they address these concerns, as the property did not meet expectations for cleanliness, comfort, or accuracy as advertised
Liberty G.
Stayed 7 nights in Jan 2025