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Thistle Kensington Palace

Hotel with a 24-hour front desk, steps from Kensington High Street

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Reviews

6.0 out of 10

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Restaurant

Room options

Available filters for rooms
Showing 3 of 3 rooms

Standard Double/Twin

Highlights

TV
Hypo-allergenic bedding
Rollaway/extra beds
Blackout drapes/curtains
Cribs/infant beds
Private bathroom
Hair dryer
Coffee/tea maker
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Executive Double/Twin

Highlights

TV
Hypo-allergenic bedding
Rollaway/extra beds
Blackout drapes/curtains
Cribs/infant beds
Private bathroom
Hair dryer
Coffee/tea maker
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Single room

  • Sleeps 1
  • 1 Twin Bed

Similar properties

Front of property

Thistle London Hyde Park Kensington Gardens

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
8.4 out of 10, Very Good, (1002)
The price is AED 516
AED 620 total
includes taxes & fees
9 Mar - 10 Mar
Thistle London Hyde Park Kensington Gardens

About the neighborhood

Map
De Vere Gardens, London, London, England, W8 5AF

What's nearby

  • Kensington High Street - 1 min walk
  • Kensington Gardens - 2 min walk
  • Royal Albert Hall - 8 min walk
  • Hyde Park - 10 min walk
  • Natural History Museum - 16 min walk

Getting around

  • Kensington (Olympia) Underground Station - 4 min drive
  • High Street Kensington Station - 8 min walk
  • London City Airport (LCY) - 58 min drive

Restaurants

  • ‪Bertie's Bar - ‬4 min walk
  • ‪Flat Iron - ‬5 min walk
  • ‪Zaika - ‬3 min walk
  • ‪Min Jiang - ‬3 min walk
  • ‪Wagamama High Street Kensington - ‬4 min walk

About this property

Thistle Kensington Palace

Hotel near Kensington High Street
Located close to Natural History Museum and Hyde Park, Thistle Kensington Palace provides dry cleaning/laundry services, a bar, and conference space. Guests can also expect to find a restaurant.
Other perks include:
  • Limo/town car service, an elevator, and concierge services
  • Meeting rooms, a front-desk safe, and ATM/banking services
  • A 24-hour front desk, free newspapers, and multilingual staff
Room features
All 285 rooms offer amenities such as room service.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding and cribs/infant beds
  • Bathrooms with free toiletries and hair dryers
  • TVs with premium channels
  • Rollaway/extra beds, coffee/tea makers, and daily housekeeping

Property amenities

Internet

  • Available in all rooms: internet access (surcharge)
  • Available in some public areas: internet access (surcharge)

Parking and transportation

  • Limo/town car service

Food and drink

  • 1 restaurant
  • 1 bar
  • Room service available

Family friendly

  • Cribs/infant beds available
  • Laundry facilities
  • Rollaway beds available

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Multilingual staff

Business services

  • Conference space
  • Meeting rooms

Accessibility

  • Elevator

Room amenities

Bedroom

  • Blackout drapes/curtains
  • Cribs/infant beds available
  • Hypo-allergenic bedding
  • Rollaway beds available

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom

Entertainment

  • Cable/satellite channels
  • Pay movies
  • Premium channels
  • TV

Food and drink

  • Coffee/tea maker

More

  • Desk

Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available
Cribs are available on request at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Property is also known as

Thistle Kensington London
Thistle Kensington Palace Hotel
Thistle Kensington Palace London
Thistle Kensington Palace Hotel London

Frequently asked questions

Is Thistle Kensington Palace pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Thistle Kensington Palace?

Check-in begins at 2 PM.

What time is check-out at Thistle Kensington Palace?

Check-out is at noon.

Where is Thistle Kensington Palace located?

Located in London City Centre, this hotel is steps from Kensington Gardens and Kensington High Street. Hyde Park and Imperial College London are also within 10 minutes. High Street Kensington Station is 8 minutes by foot and Gloucester Road Underground Station is 12 minutes.

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Thistle Kensington Palace Reviews

Reviews

6.0
Rating 10 - Excellent. 2 out of 31 reviews
Rating 8 - Good. 10 out of 31 reviews
Rating 6 - Okay. 8 out of 31 reviews
Rating 4 - Poor. 8 out of 31 reviews
Rating 2 - Terrible. 3 out of 31 reviews

6.8/10

Cleanliness

6.8/10

Staff & service

5.4/10

Property conditions & facilities

Reviews

This review was submitted before 2018 and has not been verified.

8/10 Good

Iain, London

Liked: Cleanliness, staff & service, room comfort
Great location
The hotel is in a great location on the edge of Hyde Park, the hotel was clean and tidy although it is starting to get very old.
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Pete, Sarasota, FL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's Just OK
The rooms we had were very big for Europe, but that is all. They were old and very little up keep. The Staff was rude at best. The Bed we had was like sleeping on a cobble stone street. You would be much better off at the Kensington Close. They have smaller rooms but much, much, more comfortable and clean and safe. It is also close ( one block ) from the High Street Station.
This review was submitted before 2018 and has not been verified.

6/10 Okay

Traveller, Scotland

Disliked: Cleanliness, property conditions & facilities
Not The Best
Not the best hotel we've stayed at! Obviously paying for the area and not the hotel. The hotel is in need of refurbishment and upgrade. Our room had missing lightbulbs, dirty nets and holes in the bed throw. The bathroom had broken tiles on the floor and the toilet seat was also broken across the middle. Grubby feel to the whole room. If we had been staying longer than the one night we would definitely have asked to have been moved.
This review was submitted before 2018 and has not been verified.

8/10 Good

David, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room, great location
We had a beautiful and unexpectedly large room in a particularly nice part of the hotel, on the 4th floor overlooking the Kensington Gardens. Its a 5-minute walk to the Gloucester Road Tube Station and a 2-minute walk from some great little restaurants. Overall my wife and I were very pleased. The room was clean, the service fine, and the location wonderful.
This review was submitted before 2018 and has not been verified.

8/10 Good

Bryan, Sydney

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good for the price - excellent for location
I thought the Thistle hotel would be in better shape, but it's very much an old style hotel in an old part of time - albeit a very nice part of town (I lived down the road for 6 months so know the area is VERY nice). Don't expect sweeping corridors and state of the art lifts, it's very much an old 1930s style hotel inside. Rooms are clean and comfortable, staff were helpful. I would recommend as it's great value for what you get, and the location. Not homeymoon material though.
This review was submitted before 2018 and has not been verified.

2/10 Terrible

julian, New York

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed
The bed was the major problem.... Old, convexed, sprung etc....... I asked about 3 times for it to be changed... to no avail.
This review was submitted before 2018 and has not been verified.

6/10 Okay

Jon, Cardiff

Liked: Cleanliness, staff & service, room comfort
Typical business hotel for London
Price is ok considering the location near central london (5 stops on the tube) and the hotel, whilst impersonal, was ok
This review was submitted before 2018 and has not been verified.

4/10 Poor

Sonia, Cambridge

Disliked: Staff & service, property conditions & facilities, room comfort
Not Impressed
We were staying in London for one night to see a show at the Royal Albert Hall and wanted somewhere close by but not too expensive. On the face of it this hotel ticked the boxes but, when we checked in, we were given the choice of a twin room (non-smoking) or a double room (smoking), despite booking a double non-smoking room. Being non-smokers the smell of stale cigarette smoke was abhorrent so chose the twin room option. Which was horrbile. On entering the room, it was clear that it was in need of modernisation (there were water stains on the wall-monted lampshades) and we had a lovely view of a rooftop. We complained and refused to budge. Reception staff gave us a complimentary upgrade to a 'deluxe double' room on the seventh floor. This too was quite shabby with peeling wallpaper, a broken picture light and a minibar abandoned in the middle of the room. The 'double' bed was two twin beds pushed together. All in all, the best thing about the room was the view of Kensington Palace and the gardens opposite and the location. In summary, the hotel itself is in desperate need of renovation and modernisation.
This review was submitted before 2018 and has not been verified.

6/10 Okay

James, World roamer in a wheelchair

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Not wheelchair accessible
after 2 nights they did find a sister holte North of Hyde park that was accessible. Thistle Kessington Gardens and Thistle Marble Arch's rooms are almost identical, would highly recomment these two Thistle holels. They did give back 50% for thos first two nights.
This review was submitted before 2018 and has not been verified.

8/10 Good

alain, france

Liked: Staff & service
qualite prix ok
les chambres meriteraient une mise à niveau
This review was submitted before 2018 and has not been verified.

4/10 Poor

Mina, New York

Disliked: Staff & service, property conditions & facilities, room comfort
Room for improvement
The hotel is desperately in need of renovation. The fire alarm went off twice during our six night stay. My key card had to be changed four times. The carpet was buckling and held in place by duct tape. The shower curtain fell down and wasn't fixed for two days. One of the elevators was out of service for three days.
This review was submitted before 2018 and has not been verified.

8/10 Good

Nathaniel, NYC metro area

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
The room and bathroom were large (much larger than the typical budget hotel I stay at), coupled with the bargain price I paid, makes the hotel a super deal. It is a five minute walk from High Street Kensington stop on the circle and district lines.
This review was submitted before 2018 and has not been verified.

6/10 Okay

Wolfgang, Düsseldorf

Liked: Cleanliness, staff & service
Disliked: Room comfort
Lage optimal zur Royal Albert Hall, mittelmäßiges Zimmer
Zimmer 512, Ausblick in alten Hinterhof, nicht beeindruckend, Flur mit muffeligem Teppichboden, Zimmer anfangs auch muffelig, mit offenem Fenster aber ok, sauber, im Bad keine Ablagen vorhanden und die Wanne schon ziemlich abgenutzt, wer es altenglisch mag, fuer den sicherlich ok freundlicher Service in der Bar, Einrichtung der Bar mit Hockern und Tischen eher lieblos drei Sterne gerade noch akzeptabel! Empfehlung daher auch eingeschränkt, jein, very british halt
This review was submitted before 2018 and has not been verified.

6/10 Okay

Bill, Vermont

Liked: Staff & service
Decent value for London
The staff is friendly & helpful, the location is upscale and the room was quiet. Things to look out for: 1) the shower was prone to hot water surges, and 2) although the hotel is listed as having high-speed internet access, we didn't use it as it came with a hefty charge per minute. Try the internet cafe down the street.
This review was submitted before 2018 and has not been verified.

6/10 Okay

AWi, Fürth, D

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Charm vergangener Tage
+ gute Lage (Kensington-/Hydepark), 15min mit Bus ins Zentrum, 7..8min zu Fuss zur U-Bahn; + Baustil und Ambiente hat was vom "Good old England" - Renovierungsbedürftig (Lichtschalter defekt, Toilettenbrille auf Nachfrage repariert, Fenster Scharnier herausgerissen, Teppiche durchgetreten) - Service des Personals beschränkt sich auf das notwendigste
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Laurent, Grasse-Magagnosc - France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Idéalement placé, chambre spacieuse et agréable
Hôtel situé en face du parc de Kensington et des rues commerçantes. Idéal pour le shopping et la découverte des monuments historiques ou musées. L'hôtel est de style victorien ; le personnel est compétent et les chambres confortables, spacieuses et propres. Nous n'avons pas testé le restaurant. Nous avons aimé dans l'ensemble.
This review was submitted before 2018 and has not been verified.

4/10 Poor

Tom, Seattle, WA

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Location Great, but nothing else
When we checked in, London was very warm. We were given the Expedia special Rate, and so were assigned a room with no air conditioning. The room was stuffy and warm. The window, which looked out on an air shaft, would only open 12" and afforded us no breeze. As it was warm, over 90 degrees, we wanted to take a shower. We could not as the shower was broken and was not fixed until the next day. When it was fixed, the temperature control and water pressure were quite variable. We requested a fan, and had to make 4 additional requests before one was delivered, 12 hours after the original request. Need we say more?
This review was submitted before 2018 and has not been verified.

8/10 Good

Kathy, Western Massachusetts

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good budget accommodations.
My husband and I spent four nights here in late June. While the carpet is worn and the bathroom facilities dated, the hotel was clean, comfortable, and convenient. The hotel staff were helpful and friendly. I'd definitely stay here again.
This review was submitted before 2018 and has not been verified.

8/10 Good

Tonya, NY

Liked: Cleanliness, staff & service, room comfort
Very nice location.
Very nice location, close to everything.
This review was submitted before 2018 and has not been verified.

8/10 Good

Helen, France

Liked: Cleanliness, property conditions & facilities, room comfort
Would definitely stay here again
Great location, very quiet, lovely room for price.
This review was submitted before 2018 and has not been verified.

4/10 Poor

Wendy

Disliked: Staff & service, property conditions & facilities
Find Another Hotel
As a frequent business traveler to London, I want to strongly encourage other visitors to find another hotel at this very convenient location. The Thistle Kensington is outdated and understaffed. There are few services for business travelers. The Kensington High Street neighborhood is terrific with easy transport options and great restaurants. If you're looking for moderately priced accomodation in London, there are better destinations than this poorly maintained property.
This review was submitted before 2018 and has not been verified.

6/10 Okay

robert, indian trail,n.c.

Disliked: Room comfort
would recommend with reservations
would recommend with reservation,room adquate but the location is wonderful
This review was submitted before 2018 and has not been verified.

4/10 Poor

Dave, Los Angeles, CA

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Spartan at best
Well located old hotel. Torn, worn out carpeting and an overall run down condition. I thought saving money on a room would be a good idea but I won't do it again. Every day when I came back to my room I was disapointed. More like a two star than the three stars given.
This review was submitted before 2018 and has not been verified.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort