4/10 Poor
Reece
Traveled with partner
20 December 2024
Liked: Cleanliness
Disliked: Staff & service
The room itself was nice enough, although not as good as the room we had last time. There was a party going on in the pub until 1am, lots of street noise and cars racing up and down the road, so we didn't get to sleep until gone 1am. However, this was to be expected in Leytonstone High Street and above a pub. What was NOT expected, was some random man walking into our LOCKED hotel room at 7:30am! Somehow, this person had entered the supposedly secure building & despite us locking the door from the inside, using the outside handle just unlocked and opened the door without needing the key card. Luckily I was able to get the man to leave but anything could've happened (especially to a female staying there alone) and my partner was unable to get back to sleep afterwards. We'd been out all evening whilst the party was going on & anyone could've come into our room, taken our belongings etc. I've contacted the company that owns this venue by email and phone, but have had no response whatsoever. It would seem they don't care about the security of their guests, once they have your money. We certainly won't be staying here again.
Reece
Stayed 1 night in Dec 2024