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The Franklin London - Starhotels Collezione

5.0 star property
Luxury London hotel in London City Centre with a full-service spa

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Franklin London - Starhotels Collezione

Lobby
Garden Suite (Suite Temptation) | Frette Italian sheets, premium bedding, down comforters, pillowtop beds
Bar (on property)
Garden Suite (Suite Temptation) | Frette Italian sheets, premium bedding, down comforters, pillowtop beds
Lounge

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
  • Spa
  • Pet friendly
  • Room service
  • Gym
  • Breakfast available
The price is AED 1,208
AED 1,450 total
includes taxes & fees
14 Jan - 15 January 2025

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Deluxe Double Room

Deluxe Double Room | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Deluxe Double Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite (Suite Temptation)

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Executive Suite (Suite Temptation)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Flat-screen TV
  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room

Superior Double Room | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Superior Double Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite (Suite Temptation)

Presidential Suite (Suite Temptation) | Living area | Flat-screen TV

Presidential Suite (Suite Temptation)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Flat-screen TV
  • 62 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Junior Suite | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Junior Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Single Room

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Single Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Frette Italian linens
  • 15 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Triple Room

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Triple Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 30 sq m
  • Sleeps 3
  • 1 Twin Bed and 1 King Bed

View all photos for Garden Suite (Suite Temptation)

Garden Suite (Suite Temptation) | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Garden Suite (Suite Temptation)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Room

The Kensington Hotel

Spa
Pet friendly
Free WiFi
Restaurant
9.2 out of 10, Wonderful, (1002)
The price is AED 1,093
AED 1,312 total
includes taxes & fees
6 Jan - 7 January 2025
The Kensington Hotel

About the neighborhood

Map
24 Egerton Gardens, London, England, SW3 2DB

What's nearby

  • Victoria and Albert Museum - 3 min walk
  • Natural History Museum - 7 min walk
  • Hyde Park - 10 min walk
  • Royal Albert Hall - 13 min walk
  • Buckingham Palace - 5 min drive

Getting around

  • West Brompton Station - 4 min drive
  • South Kensington Underground Station - 7 min walk
  • Heathrow Airport (LHR) - 34 min drive

Restaurants

  • ‪360 Lounge - ‬4 min walk
  • ‪EL&N Brompton Road - ‬1 min walk
  • ‪The Bunch of Grapes - ‬3 min walk
  • ‪L'ETO Caffè - ‬1 min walk
  • ‪Zefi - ‬5 min walk

About this property

The Franklin London - Starhotels Collezione

Luxury hotel near Victoria and Albert Museum
Located close to Brompton Oratory and Natural History Museum, The Franklin London - Starhotels Collezione provides a coffee shop/cafe, a library, and dry cleaning/laundry services. Indulge in a body treatment, a facial, and a massage at the onsite spa. The on-site Italian cuisine fine-dining restaurant, The Franklin Restuarant, offers lunch, dinner, and garden views. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a 24-hour gym.
Additional perks include:
  • Full breakfast (surcharge), express check-out, and babysitting (surcharge)
  • Luggage storage, a banquet hall, and 1 meeting room
  • Massage treatment rooms, an elevator, and a front-desk safe
  • Guest reviews give top marks for the helpful staff and first-rate property condition
Room features
All guestrooms at The Franklin London - Starhotels Collezione offer comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like pillow menus and air conditioning.
Other conveniences in all rooms include:
  • Hypo-allergenic bedding, Frette Italian sheets, and pillowtop mattresses
  • Bathrooms with rainfall showers and designer toiletries
  • Flat-screen TVs with premium channels
  • Wardrobes/closets, heating, and daily housekeeping

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour offsite parking within 1312 ft (GBP 52 per day)

Food and drink

  • Full breakfast available for a fee daily 7 AM–11 AM: GBP 25 for adults and GBP 12.50 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Restaurants on site

  • The Franklin Restuarant

Things to do

  • 24-hour fitness center
  • Full-service spa
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business center
  • Meeting room

Spa

  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Treatment room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hardwood flooring in room

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Frette Italian sheets
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • Cable channels
  • Flat-screen TV
  • Premium channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 30 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 31 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 50 per night

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 25 for adults and GBP 12.50 for children
  • Nearby parking fee: GBP 52 per day(1312 ft away; open 24 hours)
  • Pet fee: GBP 30 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 50 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Franklin Hotel London
Franklin London
Franklin Hotel Starhotels Collezione London
Franklin Hotel Starhotels Collezione
Franklin Starhotels Collezione London
Franklin Starhotels Collezione
Franklin Starhotels Collezion
The Franklin Hotel Starhotels Collezione
The Franklin London - Starhotels Collezione Hotel
The Franklin London - Starhotels Collezione London
The Franklin London - Starhotels Collezione Hotel London

Frequently asked questions

Is The Franklin London - Starhotels Collezione pet-friendly?

Yes, The Franklin London - Starhotels Collezione allows dogs (limit 1 total) with a maximum weight of up to 31 lbs per pet. There's a fee of GBP 30 per pet, per night. Service animals are exempt from fees.

What time is check-in at The Franklin London - Starhotels Collezione?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at The Franklin London - Starhotels Collezione?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is The Franklin London - Starhotels Collezione located?

Located in London City Centre, this luxury hotel is within a 5-minute walk of Brompton Oratory and Victoria and Albert Museum. Imperial College London and Natural History Museum are also within 10 minutes. South Kensington Underground Station is 7 minutes by foot and Knightsbridge Underground Station is 11 minutes.

The Franklin London - Starhotels Collezione Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 327 out of 430 reviews" "
Rating 8 - Good. 65 out of 430 reviews" "
Rating 6 - Okay. 23 out of 430 reviews" "
Rating 4 - Poor. 7 out of 430 reviews" "
Rating 2 - Terrible. 8 out of 430 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

sepideh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very dark .
Stayed 4 nights in Dec 2024

10/10 Excellent

Frank

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed in many high-end hotels, and this was the hotel I felt the most comfortable and the service was impeccable and the food outstanding.
Stayed 6 nights in Nov 2024

10/10 Excellent

Scott, London

Liked: Cleanliness
Gggg
Stayed 1 night in Nov 2024

6/10 Okay

Cathy

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We got off to a rocky start and finish here. The reception is at a massive table that is really not conducive to dealing with the paperwork for check in. The check in process also seems unnecessarily long and complicated. Our room was quite small, but very nice and the bottle of fizz and chocolates was a nice touch. We had breakfast included with the room, which we had both mornings - the presentation of the little pastries is very beautiful… all seemed well until checkout. Honestly, the staff must already know they’re going to be in an argument, because they are defensive from the outset. We had ZERO incidentals, but I was presented with an £80 settlement figure to pay. When I asked for the details, they were strangely unable to print the bill AND refused to let me see their screen. I demanded a breakdown and they gave me explanations such as ‘room cleaning’ (which was never mentioned at any point) and £2 extra for ordering WATER at breakfast, because evidently water isn’t included (although also never mentioned). It was absolutely the most annoying, frustrating, deliberately misleading experience I have had at a hotel in a very long time. In the end, the woman at reception basically said - we have your card details, so we are charging you and we’ll email you the receipt… WHICH THEY STILL HAVE NOT DONE… from my September stay. It really left a bad taste and `I would absolutely not stay here again.
Stayed 2 nights in Sep 2024

10/10 Excellent

Brian

Stayed 2 nights in Oct 2024

10/10 Excellent

Matthew

Stayed 1 night in Sep 2024

10/10 Excellent

Wendy

Stayed 2 nights in Aug 2024

10/10 Excellent

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service and furnishings. Top notch stay.
Stayed 2 nights in Sep 2024

10/10 Excellent

Nina

Stayed 4 nights in Aug 2024

10/10 Excellent

Rauzia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

Thomas

Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay
An amazing stay in a beautiful location, staff are super friendly and pleasant, the rooms are fantastic and fully equipped with everything you need, the food was amazing and restaurant staff were very helpful and welcoming, I would highly recommend for your next stay
Stayed 1 night in Sep 2024

10/10 Excellent

Sybil

Stayed 1 night in Aug 2024

10/10 Excellent

Nevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really professional & friendly staff. Wonderful bedroom. Fantastic location!
Stayed 1 night in May 2024

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Taylor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great, the hotel itself is quiet and chic. The staff is always around to help and make reservations or get car services or wine late at night and super capable to handle any thing we needed at the last minute. Aisha at the front and Michal the concierge were super kind and helpful when it came to getting us reservations. This is my second time staying here recently and have become a huge fan of the hotel.
Stayed 5 nights in Aug 2024

8/10 Good

Erina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Joni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Raul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent welcoming staff who help with luggage and personally lead you to room. Very clean rooms and comfortable beds. And convenient to Harrods.
Stayed 1 night in Jul 2024

10/10 Excellent

LINDA, Washington Crossing

Stayed 5 nights in Jul 2024

10/10 Excellent

LINDA, Washington Crossing

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms, very friendly and helpful staff, great location for South Kensington and Knightsbridge for museums,, Hyde Park, Harrods, and wimbledon
Stayed 1 night in Jul 2024

8/10 Good

Andrea

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel itself is very nice, clean, the rooms are well appointed. However, our bathroom was disappointingly small considering the type of room we booked. Staff at check-in was very friendly but did not follow through - we were supposed to receive a bottle of Prosecco which did not materialize, the request for late checkout was granted but not communicated to the staff member who was there the next day; breakfast was allegedly extra even so our reservation indicated breakfast was included. Having said that a fantastic staff member took care of us during checkout and rectified the situation.
Stayed 3 nights in Jul 2024

8/10 Good

Jill

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Location fab
Boutique hotel. On the small side. Location fabulous and employees were exceptional
Stayed 5 nights in Jul 2024

10/10 Excellent

Lisa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service from the day one and the restaurant food was excellent!
Stayed 7 nights in Jun 2024