In terms of the property, this hotel is older and well used, however we found it clean and great location for exploring Richmond. An easy short walk to the under & overground & bus stop. An easy walk to cafes, shops.
This place is a jem because of the staff. The staff we encountered (Ian & Sarah) were very helpful, kind, friendly and accommodating. They both had great recommendation for places to eat and see around Richmond.
Sarah was sweet to connect with us after our day out, to see what we had been up to in the city and if we liked the pubs, shops and sights.