I absolutely adored this flat, and a lot of that was thanks to Nicole and Will. From the start -- even before I booked -- Nicole quickly answered all my questions. After I booked, she sent a full page of information, and was patient with me when I was having trouble with the app.
Check in itself was a breeze -- at one point I got confused because there were two keyboxes in different spots; I texted Will and he steered me in the right direction. Similarly, when there was a slight issue with hot water, I again texted Will, who knew exactly how to fix it, which I did right away, so we had ZERO discomfort.
As for the space itself, it's large and charming and comfortable. The area is residential (with some very friendly neighborhood cats), but an easy walk to the Tube, terrific restaurants, and shopping. I in fact walked all over London from the flat, even to the London Eye and beyond. That's a trek and I love to walk, so I wouldn't say it's a common choice, but it's doable. You CAN get pretty much anywhere in London on foot, and always feel safe. When you do want to Tube it, the nearest station is about a 10 minute walk away, tops.
As for the accommodations, the shower has strong water flow and great hot water, the kitchen is fully equipped and quite large, the bedroom is roomy and comfortable with cozy bedding, and the living room is very large, plus the couch makes a fantastically comfortable bed. I can't wait til I can come back!