8/10 Good
Alan L.
4 June 2023
Liked: Cleanliness
Nice substitute for what we had hoped and planned for.
Just to be clear, this was not our first choice when booking our stay in the London area. The apartment was booked at the last moment and handled very well. The property was better than we had expected. The host was on site when we arrived but did not see us right away to let us into the building, an apartment complex with controlled access, which was nice. but to be fair we were a bit late. Our initial interaction with the host was only via the customer support line, but once we made personal contact with our host, Ervin, he was more than amiable and even walked me to a local market to help us get familiar with the area. He even gave me his personal phone number in case we needed anything. (we did not)
Now the rant... We booked this property only after being canceled by TOOTING HOUSE RENTALS at just over 24 hours notice! They gave us no explanation or alternative solutions just dead silence. We were on the tail end of an extended cruise and had minimal ability to effect other arrangements. I recommend that if you do make arrangements through TOOTING HOUSE have alternative plans at hand in case you meet the same circumstances.
THANKS to VRBO who did provide a couple alternatives and did come to the rescue when their partner company FAILED!
Alan L.
Stayed 2 nights in May 2023