6/10 Okay
Verified traveler
29 June 2024
Liked: Cleanliness
A Mixed Experience
Overall, we enjoyed our stay here but it was much less luxurious than we expected based on the listing. We had to contact Zak frequently with questions and concerns because there were no instructions, guides or other information available at the flat. He responded quickly but unfortunately did not always follow through. Check in was chaotic with no one to greet us when we arrived, and then we were asked to leave after dropping off our bags even though the flat was already clean. There were maintenance issues like one of the bedroom air conditioners not working upon arrival, and an alternative was thankfully provided the next day, but we had to figure it out and set it up ourselves. Zak told us it would be fixed, but it wasn’t. We had the same noise and smoke issues mentioned in another review, along with an annoying exterior alarm that came and went. Not all of the amenities listed were available to us, not sure why. Larger groups staying here should be aware there is only one set of physical keys provided and no code-based entry available, so if you have people out and about in different locations, you will need to figure out how to manage that. While we appreciated not being made to do any chores before leaving, the cleaner entered the flat without knocking well before the check out time. All of that being said, the close access to the Marble Arch underground station was ideal, and there was plenty of room for our family of six to spread out and enjoy the flat.
Verified traveler
Stayed 5 nights in Jun 2024