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Ellen Kensington

Eco-certified London hotel in London City Centre with a full-service spa

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your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Ellen Kensington

Reception
Reception
Reception
Front of property
Room amenity

Reviews

7.8 out of 10

Good

Popular amenities

  • Room service
    Room service
  • Spa
    Spa
  • Breakfast available
    Breakfast available
  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping

Room options

View all photos for Deluxe Room

Hair dryer, slippers, towels, soap

Deluxe Room

Highlights

Balcony
Soundproofed
Free cribs/infant beds
TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

Classic Room, Terrace

Highlights

Balcony
Soundproofed
Free cribs/infant beds
TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room

Classic Room | In-room safe, desk, blackout drapes, soundproofing

Classic Room

Highlights

Balcony
Soundproofed
Free cribs/infant beds
TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Coronation)

Suite (Coronation) | In-room safe, desk, blackout drapes, soundproofing

Suite (Coronation)

Highlights

Balcony
Soundproofed
Free cribs/infant beds
TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Suite | In-room safe, desk, blackout drapes, soundproofing

Suite

Highlights

Balcony
Soundproofed
Free cribs/infant beds
TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Twin Room

Classic Twin Room | In-room safe, desk, blackout drapes, soundproofing

Classic Twin Room

Highlights

Balcony
Soundproofed
Free cribs/infant beds
TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Coffee/tea maker
  • Sleeps 2
  • 1 Twin Bed

Room, 1 King Bed

Highlights

Balcony
Soundproofed
Free cribs/infant beds
TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Hair dryer, slippers, towels, soap

Suite

Highlights

Balcony
Soundproofed
Free cribs/infant beds
TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

View all photos for Room

Room | In-room safe, desk, blackout drapes, soundproofing

Room

Highlights

Balcony
Soundproofed
Free cribs/infant beds
TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Coffee/tea maker
  • Sleeps 1
  • 1 Twin Bed

Similar properties

Front of property
Signature London The J Marylebone
Free WiFi
Restaurant
Air conditioning
Breakfast available
8.2 out of 10, Very Good, (45)
The price is AED 1,018
AED 1,185 total
includes taxes & fees
23 Sep - 24 Sep
Signature London The J Marylebone

About the neighborhood

Map
18-26 Barkston Gardens, London, England, SW5 0EN

What's nearby

  • Kensington High Street - 15 min walk
  • Natural History Museum - 16 min walk
  • Royal Albert Hall - 3 min drive
  • Hyde Park - 4 min drive
  • Stamford Bridge Stadium - 4 min drive

Getting around

  • Earl's Court Station - 5 min walk
  • West Brompton Station - 10 min walk
  • Heathrow Airport (LHR) - 31 min drive

Restaurants

  • ‪Pret a Manger - ‬3 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Courtfield - ‬2 min walk
  • ‪Caffè Nero - ‬3 min walk
  • ‪Over Under Coffee - ‬2 min walk

About this property

Ellen Kensington

Eco-certified hotel near Natural History Museum
Kensington High Street and Imperial College London are located near Ellen Kensington, which provides a grocery/convenience store, a terrace, and a garden. Treat yourself to a massage, aromatherapy, or reflexology at the onsite spa. In addition to a hair salon and a library, guests can connect to free in-room WiFi, with speed of 25+ Mbps.
Other perks at this hotel include:
  • English breakfast (surcharge), concierge services, and tour/ticket assistance
  • Wedding services, ATM/banking services, and a gift shop
  • Meeting rooms, a 24-hour front desk, and luggage storage
Room features
All 104 rooms offer comforts such as 24-hour room service, in addition to thoughtful touches like free WiFi and printers.
More conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with tubs or showers and hair dryers
  • Balconies, a personal chef, and coffee/tea makers

Languages

Arabic, Chinese (Mandarin), English, Portuguese, Romanian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • English breakfast available for a fee 6:00 AM–10 AM on weekdays and 6:00 AM–10:00 AM on weekends: GBP 20-25 for adults and GBP 10-12.50 for children
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • Full-service spa

Family friendly

  • Free cribs/infant beds
  • Grocery/convenience store
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Massages
  • Massage/treatment rooms
  • Reflexology
  • Spa open daily

Accessibility

  • This property does not have elevators

More

  • Communal living room
  • Designated smoking areas

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Heating (climate-controlled)
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • TV

Food and drink

  • Coffee/tea maker

Outdoor space

  • Balcony

More

  • Chef
  • Desk
  • Electrical adapters/chargers
  • Guidebooks/recommendations
  • In-room massage
  • Iron/ironing board (on request)
  • Printer
  • Restaurant dining guide
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: GBP 50
Contactless check-in available
Late check-in subject to availability
Late check-in fee: GBP 50 for check-in between midnight and noon
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 150

Special check-in instructions

Guests will receive an email 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 25.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 20 to 25 for adults, and GBP 10 to 12.50 for children
  • Early check-in fee: GBP 50 (subject to availability)
  • Late check-in fee: GBP 50 for check-in between midnight and noon
  • Late check-out fee: GBP 150 (subject to availability)
  • Rollaway bed fee: GBP 25.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include window guards

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Best Western Burns
Best Western Burns Hotel
Best Western Burns Hotel London
Best Western Burns London
Best Western Hotel Burns
Burns Best Western
Burns Hotel
Burns Hotel Best Western
Hotel Best Western Burns
Hotel Burns
Best Western Burns Hotel London, England
Best Western Burns Hotel Kensington
Best Western Burns Kensington
BEST WESTERN Burns Hotel Kensington London, England
Ellen Kensington Hotel
Ellen Kensington London
Ellen Kensington Hotel London
Best Western Burns Hotel Kensington

Frequently asked questions

Is Ellen Kensington pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Ellen Kensington?

As of 20 Sep, 2024, prices found for a 1-night stay for 2 adults at Ellen Kensington on 21 Oct, 2024 start from $25.76, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Ellen Kensington?

This hotel doesn't offer parking.

What time is check-in at Ellen Kensington?

Check-in start time: 3:00 PM; Check-in end time: midnight. Early check-in is available for a fee of GBP 50 (subject to availability). Late check-in is available from midnight– noon for a fee of GBP 50.

What time is check-out at Ellen Kensington?

Check-out is at 11 AM. Late check-out is available for GBP 150 (subject to availability).

Where is Ellen Kensington located?

Located in London City Centre, this spa hotel is within a 15-minute walk of Cromwell Road and Kensington High Street. Natural History Museum and Imperial College London are also within 1 mi (2 km). Earl's Court Station is only a 5-minute walk and Gloucester Road Underground Station is 9 minutes.

Ellen Kensington Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 160 out of 670 reviews" "
Rating 8 - Good. 317 out of 670 reviews" "
Rating 6 - Okay. 142 out of 670 reviews" "
Rating 4 - Poor. 35 out of 670 reviews" "
Rating 2 - Terrible. 16 out of 670 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

CESAR

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were there in March 2019 -
Stayed 4 nights in Mar 2020

2/10 Terrible

Li, USA

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not about the Hotel customer service, is about Orbitz customer service I have a case 77948849 and I need my money back, why you sent this survey if you know I called you requesting my money back , I can NOT travel due the CORONAVIRUS, Please contact me and deposit my money back.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great! Great location! Would stay there again
Stayed 6 nights in Feb 2020

10/10 Excellent

Verified traveler

Stayed 4 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2020

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would highly recommend!
Friendly, Helpful staff always a pleasure to stay at the hotel.
Stayed 1 night in Jan 2020

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for the price. Location Location Location!
perfect location. 3 minute walk to Earls Court Tube Station. Plenty of shops and restaurants around within walking distance. Clean, comfortable and friendly staff (particularly the Spanish lady on reception).
Stayed 1 night in Jan 2020

8/10 Good

Doreen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

6/10 Okay

Michael

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2020

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t knock it - Great hotel!
I stayed here for 4 nights and was very surprised at how nice, clean and quiet the hotel was. Yes the rooms are small and yes the hotel is looking a bit old but these really are very minor complaints. I found the staff very helpful, my single room was spotlessly clean, the mattress was softer than i prefer, but I slept like a log and the room was extremely quiet. I was worried about the negative reports I had read about the hotel but on arrival these fears were all laid to rest. Excellent stay at an excellent price!
Stayed 4 nights in Jan 2020

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service, amenities
Room was clean. Building is in need of some updates/improvements - window in bathroom does not fully close, carpets are worn. Still a comfortable stay and we would stay there again.
Stayed 5 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Ian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Western doing its job
This was as expected from a well known hotel brand
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect. 2 blocks from the Underground (Earl's Court) and all services/shops.
Stayed 2 nights in Jan 2020

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
superb stay with 1 min walk to tube. Also located near to good choice of food shoos and London pubs. Impressed.
great room.
nearby tube.
natural history museum is close.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, very comfortable, and reasonably priced
Stayed 1 night in Jan 2020

8/10 Good

Adrian

Traveled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Great location and excellent staff. Sadly, cockroaches in the bathroom.
Stayed 6 nights in Dec 2019

8/10 Good

Jan, Raleigh NC

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean comfortable hotel in excellent location.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019

8/10 Good

Nick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

lucy

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Good value and location
Good value breakfast. Partly redecorated older hotel. Warm heating and water. Nice service. Perfect location!
Stayed 2 nights in Dec 2019

8/10 Good

Andrew

Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Disliked: Cleanliness, property conditions & facilities
OK-ish if you find a decent price advertised
Hotel is in need of some TLC, at least our room was. I would assume the prices they ask should be enough to invest something back in the quality of accommodation (especially bathrooms). Cleanliness not great, found different unpleasant stuff under the bed and desk plus cob webs on the ceiling. Overall ok, but the fact it is situated in a posh area doesn't mean by itself the owner company can ask eye watering prices without offering a fair exchange in the quality offered to guests.
Stayed 1 night in Nov 2019