8/10 Good
Lyndsey
Traveled with partner
5 January 2025
Liked: Cleanliness, amenities, property conditions & facilities
We had a lovely stay and the food was amazing! We ate in the domes in the evening and the atmosphere and food were perfect.
The room was clean, warm and comfortable.
I did feel they were a little disorganised, i emailed previously to request early check in and although this was not promised they said they would do everything in their power to accommodate and that this request would be noted. We arrived at 1.30 (check in at 3) the room wasnt ready which was fine. Was told that we should come back at 2 as it should be ready by then… well we were still waiting at 3:15pm so ended up being late check in. Although one
Staff member apologised, i felt it was half hearted. It was a little frustrating as we had things booked from 4:30 so had very little time to relax. Also when we stored our bag in the lobby, we requested it back and a guy went off to get it, returned gave the ticket to a colleague and she put it down, not knowing we were stood there waiting for our bag. Communication was poor.
Breakfast again was beautiful, tasty, hot and lots of option.
Overall a really lovely stay but think the communication between staff could be improved to make things run a little smoother
Lyndsey
Stayed 1 night in Jan 2025