6/10 Okay
Mandy M.
16 December 2024
Lovely apartment, badly managed
Gorgeous apartment, warm, spacious, great location overlooking Forest Hill train station. Nice and quiet inside. But, communication with host was pathetic, and so very unhelpful. No response to my messages a week before leaving Australia. No response to next message on arrival into London at 7am on day of checkin. Finally 4 hours before checkin I had to contact Stayz to help locate the host. No apology! I had originally asked if early checkin was feasible. He said we could drop our bags but no early checkin. That’s absolutely fine, we get access to drop our bags and the apartment has been cleaned and made up and ready for us. I checked with the host who still said no to early check in without any understanding as to why not. Moreover when I asked for possible late checkout, I did get a reply to say he would check, but then he didn’t bother to get back to me with a reply. The apartment was mostly very clean and well appointed. The crockery and cutlery were filthy. But then there was no dish washing liquid so presumable the last visitors were unable to wash their dishes. The shower drain was blocked and so we had to clean it of all the previous peoples hair :/. The second bedroom bed rather uncomfortable and squeaky.
Mandy M.
Stayed 5 nights in Dec 2024