2/10 Terrible
Kitty L.
3 June 2024
Cancelled 3 hours ahead of check in - citing "construction works" on Championship Final Day
I am a Londoner who's moved abroad and I was returning for a milestone birthday celebration - I booked this property 4 months ahead for my friends and I to stay together. My friends live across Europe and it was a lot logistical planning during in those months.
I contacted the host ahead of my arrival - and at first he seemed communicative. There were some extras I tried to pay for... But then the next morning it all went awry.
He then did not share the check in info, texts were unanswered and my calls were rejected.
Only 3 hours out from check in - with several of my friends landing at Heathrow - he cancelled the booking - with some generic message about "construction" in the flat - which he failed to mention any point before.
Pretty fishy considering the Champions League Final ended up being on 1st June in London...
Completely ruined the plans of seven people - left us scrambling for last minute accommodation and causes a lot of stress.
No response or apology to my texts or calls - don't waste of your time with this place.
Absolutely livid.
Kitty L.
Stayed 2 nights in May 2024