6/10 Okay
Sandra
27 December 2020
Liked: Cleanliness, room comfort
Zero customer service
I booked here but unfortunately ended up not staying because it did not have the full size refrigerator advertised on their site. I was given the basement to start and it was beautiful and clean and really cozy however absolutely NO PHONE SERVICE none whatsoever. Communication on the weekends is very problematic as the stage on duty are not so helpful and very rude. This experience was awful after being given an apartment with no service and no full size fridge, we were offered another apartment that was not comparable. It was nasty, extremely dirty, stained walls, carpets were disgusting it couldn’t have been more opposite to where we booked. This experience has ensured I NEVER stay at any of their properties again. Customer service is ZERO so why bother wasting your money with them? Pictures are the replacement apartment



Sandra
Stayed 7 nights in Dec 2020