Our room was frankly too small for 3 people, very dirty, rundown, and had no central heat. The radiator made it too hot and there was no way to turn it off. There was no fan or AC. The shower was too small for our 12 yr. old let alone the adults. There was no counter or shelves in bathroom. Extra WC on the landing was inoperative. Beds were lumpy, unsupportive, and pillows were flat or lumpy depending on the pillow. Only one pillow per person. The stairs to our room on the fourth floor were downright treacherous: Too tall, too steep, and impossibly narrow. There is no lift. I’ve been to London many, many times and this was the worst hotel I’ve ever stayed in. Would definitely not recommend unless you plan to only sleep there, but sleep poorly.