4/10 Poor
Mrs J
12 October 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
The Belmont has always been a bit shabby, but when they only charged £60, I was prepared to overlook it's shortcomings. Now that they are charging almost double,and it has gone down hill more( no breakfast, or night reception)I've got various complaints.
It is not clean enough. On my second night I looked under the bed and found 2 water bottles, plastic packaging and paper, none of which was mine. The one small touch lamp was grubby on the pad and I had to clean it myself. Nothing in the bathroom is cleaned apart from the obvious.I checked out at 11.30 and there was no sign of a cleaner anywhere, so I guess they get minimal time to service the rooms.
In a double room, there was only 1 bedside table ,and one lamp. The kettle and tea making was on a table nowhere near a plug. I could have moved the furniture round to make it work better but didn't work this out till too late, and really, is this my job? There were 3 hangers.
The female receptionist who checked me in was surly and unwelcoming. Be nice, it's your job.
Upsides are that it's warm, and convenient to Paddington, towels are changed.
I think in future I'll have to pay more and stay somewhere it doesn't feel like camping. It's a pity because with a bit of effort, this could be nice hotel, but I don't detect any personal investment that would make that happen.
Mrs J
Stayed 2 nights in Oct 2024