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The Diplomat Hotel and Spa

3.0 star property
Hotel with 3 restaurants, near Plas Llanelly House

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your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for The Diplomat Hotel and Spa

Front of property
Point of interest
Premium bedding, desk, laptop workspace, iron/ironing board
3 restaurants, breakfast, lunch, dinner served; British cuisine
Reception

Reviews

8.2 out of 10

Very good

Popular amenities

  • Gym
    Gym
  • Spa
    Spa
  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Hot Tub
    Hot Tub
  • Room service
    Room service
The price is AED 522
AED 611 total
includes taxes & fees
6 Oct - 7 Oct

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Coach House Single Room (Annex Building)

Coach House Single Room (Annex Building) | Premium bedding, desk, laptop workspace, iron/ironing board

Coach House Single Room (Annex Building)

Highlights

Flat-screen TV
Premium bedding
Hair dryer
Private bathroom
Eco-friendly toiletries
Electric kettle
Coffee/tea maker
Eco-friendly cleaning supplies
  • Sleeps 1
  • 1 Twin Bed

View all photos for Classic Single Room

Premium bedding, desk, laptop workspace, iron/ironing board

Classic Single Room

Highlights

Flat-screen TV
Premium bedding
Hair dryer
Private bathroom
Eco-friendly toiletries
Electric kettle
Coffee/tea maker
Eco-friendly cleaning supplies
  • Sleeps 1
  • 1 Twin Bed

View all photos for Classic Double Room

Premium bedding, desk, laptop workspace, iron/ironing board

Classic Double Room

Highlights

Flat-screen TV
Premium bedding
Hair dryer
Private bathroom
Eco-friendly toiletries
Electric kettle
Coffee/tea maker
Eco-friendly cleaning supplies
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double Room

Premium bedding, desk, laptop workspace, iron/ironing board

Executive Double Room

Highlights

Flat-screen TV
Premium bedding
Eco-friendly toiletries
Hair dryer
Private bathroom
Bathrobes
Electric kettle
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Twin Room

Classic Twin Room | Premium bedding, desk, laptop workspace, iron/ironing board

Classic Twin Room

Highlights

Flat-screen TV
Premium bedding
Hair dryer
Private bathroom
Eco-friendly toiletries
Electric kettle
Coffee/tea maker
Eco-friendly cleaning supplies
  • Sleeps 2
  • 2 Twin Beds

View all photos for Coach House Executive Double Room (Annex Building)

Coach House Executive Double Room (Annex Building) | Premium bedding, desk, laptop workspace, iron/ironing board

Coach House Executive Double Room (Annex Building)

Highlights

Flat-screen TV
Premium bedding
Eco-friendly toiletries
Hair dryer
Private bathroom
Bathrobes
Electric kettle
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

View all photos for Coach House Double Room (Annex Building)

Coach House Double Room (Annex Building) | Premium bedding, desk, laptop workspace, iron/ironing board

Coach House Double Room (Annex Building)

Highlights

Flat-screen TV
Premium bedding
Hair dryer
Private bathroom
Eco-friendly toiletries
Electric kettle
Coffee/tea maker
Eco-friendly cleaning supplies
  • Sleeps 2
  • 1 Double Bed

View all photos for Club Twin Room

Club Twin Room | Premium bedding, desk, laptop workspace, iron/ironing board

Club Twin Room

Highlights

Flat-screen TV
Premium bedding
Hair dryer
Private bathroom
Eco-friendly toiletries
Electric kettle
Coffee/tea maker
Eco-friendly cleaning supplies
  • Sleeps 4
  • 2 Double Beds

Similar properties

Property entrance
Stradey Park Hotel
Parking included
Free WiFi
Restaurant
Breakfast available
8.6 out of 10, Excellent, (723)
The price is AED 236
AED 272 total
includes taxes & fees
30 Sep - 1 Oct
Stradey Park Hotel

About the neighborhood

Map
Felinfoel, Llanelli, Wales, SA15 3PJ

What's nearby

  • Plas Llanelly House - 2 min drive
  • Parc y Scarlets - 4 min drive
  • WWT Llanelli Wetland Centre - 7 min drive
  • Swansea.com Stadium - 19 min drive
  • Oxwich Bay Beach - 43 min drive

Getting around

  • Llanelli Station - 7 min drive
  • Cardiff International Airport (CWL) - 79 min drive

Restaurants

  • ‪Stradey Arms - ‬19 min walk
  • ‪Nando's - ‬3 min drive
  • ‪The New Drovers - ‬2 min drive
  • ‪Subway - ‬2 min drive
  • ‪Thomas Arms Hotel - ‬2 min drive

About this property

The Diplomat Hotel and Spa

Hotel near Plas Llanelly House
Located close to Parc y Scarlets and WWT Llanelli Wetland Centre, The Diplomat Hotel and Spa provides a terrace, a garden, and a hair salon. Treat yourself to a hot stone massage, a manicure/pedicure, or a body scrub at the onsite spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and British cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and 2 bars.
Other perks include:
  • An indoor pool with sun loungers
  • Free self parking
  • Full breakfast (surcharge), an elevator, and wedding services
  • A banquet hall, luggage storage, and a front-desk safe
  • Guest reviews speak highly of the helpful staff
Room features
All 50 rooms have comforts such as premium bedding and laptop-friendly workspaces, in addition to perks like free WiFi.
More conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • Flat-screen TVs with cable channels
  • Electric kettles, daily housekeeping, and desks

Languages

English, Filipino, Polish, Spanish, Welsh

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Full breakfast available for a fee daily 7:00 AM–10:00 AM: GBP 15.95 for adults and GBP 8.95 for children
  • 3 restaurants
  • 2 bars/lounges
  • Room service available

Restaurants on site

  • Trubshaws
  • Atrium

Things to do

  • Fitness center
  • Full-service spa
  • Indoor pool
  • Sauna
  • Spa tub
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Elevator
  • Front-desk safe
  • Newspapers in lobby
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Wedding services

Business services

  • Conference space (5102 square feet)
  • Meeting rooms - 3

Outdoors

  • Garden
  • Pool sun loungers
  • Terrace

Spa

  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - hot stone
  • Massage - Swedish
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille signage
  • Elevator
  • Grab bar near toilet
  • Raised toilet seat

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local culture & ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soda bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bed sheets
  • Premium bedding

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Cable/satellite channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 3:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 15.95 for adults and GBP 8.95 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children under 16 years old are not allowed in the spa without adult supervision

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

BEST WESTERN Diplomat Hotel Llanelli, Wales
Best Western Llanelli
Llanelli Best Western
Best Western Diplomat Hotel Llanelli
Best Western Diplomat Hotel
Best Western Diplomat Llanelli
Best Western Diplomat

Frequently asked questions

Does The Diplomat Hotel and Spa have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at The Diplomat Hotel and Spa?

As of 22 Sep, 2024, prices found for a 1-night stay for 2 adults at The Diplomat Hotel and Spa on 6 Oct, 2024 start from $166.21, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Diplomat Hotel and Spa pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Diplomat Hotel and Spa?

Self parking is free at this property.

What time is check-in at The Diplomat Hotel and Spa?

Check-in start time: 2:00 PM; Check-in end time: 3:00 AM. Late check-in is available during limited hours.

What time is check-out at The Diplomat Hotel and Spa?

Check-out is at 11 AM.

Where is The Diplomat Hotel and Spa located?

Located in the heart of Llanelli, this spa hotel is 1.2 mi (2 km) from Plas Llanelly House and 1.9 mi (3 km) from Parc y Scarlets. WWT Llanelli Wetland Centre and Kidwelly Castle are also within 9 mi (15 km).

The Diplomat Hotel and Spa Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 124 out of 281 reviews" "
Rating 8 - Good. 91 out of 281 reviews" "
Rating 6 - Okay. 37 out of 281 reviews" "
Rating 4 - Poor. 20 out of 281 reviews" "
Rating 2 - Terrible. 9 out of 281 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alison

Traveled with partner
Liked: Amenities, property conditions & facilities
Room was enormous, very happy with it, we had a wedding there and it was great
Stayed 2 nights in Aug 2024

2/10 Terrible

John

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not the worst hotel I have stayed but the worst value
Stayed 1 night in Aug 2024

6/10 Okay

maria

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Lovely rooms but things not working in spa
Stayed 1 night in Aug 2024

10/10 Excellent

Julie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quick check in, with very friendly staff,breakfast and bar staff very friendly hotel very clean,rooms comfortable,would definitely recommend this hotel
Stayed 2 nights in Aug 2024

10/10 Excellent

Gerwyn, Gloucester

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent welcome when we arrived from the receptionist. Breakfast was excellent and warm and the staff were very friendly. Hotel is a bit dated and could do with a little modification but the room was comfortable and spacious and the bathroom was in good shape too.
Stayed 1 night in Aug 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

10/10 Excellent

COLIN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel in a quiet little community. Transportation can be difficult in this area as it’s a little removed from Swansea, but great value for money. Restaurant was excellent, staff was very helpful and accommodating when we had delays in getting transportation (uber & taxi). Hotel is a little dated, but well maintained. Would stay again!
Stayed 1 night in Jul 2024

8/10 Good

Arun

Stayed 1 night in Jun 2024

8/10 Good

Robert

Great staff!
Although very slightly a little old fashioned it was excellent. The main asset of this hotel is the staff as every single person we met with was very friendly, courteous and efficient. Probably suits the more mature clientele, which is us, and the entertainment in the evening most likely would get through the auditions on Britain’s Got Talent but this is more than made up for by the staff and delicious food especially breakfasts.
Stayed 2 nights in Jun 2024

10/10 Excellent

Lynden

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay and would return.
Good venue. Lots of parking, good sized room with all I needed.
Stayed 1 night in May 2024

6/10 Okay

Christine

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Toilet seat not attached properly. Cheap biscuits. No fridge to store cold drinks.
Stayed 1 night in May 2024

8/10 Good

Julian

Stayed 1 night in May 2024

10/10 Excellent

Graham

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Lubna

Stayed 1 night in Apr 2024

2/10 Terrible

G T

Disliked: Staff & service, property conditions & facilities, room comfort
We won’t stay here again!
We booked a three-night stay at the Diplomat, but the mattresses in room 26 were so appalling that we left after just one, and found a different hotel. It was one of those really old-fashioned mattresses, in which you could feel every spring and it sagged so badly that you could feel the wooden bed frame underneath. Quite unacceptable for a hotel of this standard! We were offered another room, but the beds were as bad there, so we decided to leave. Instead of apologising, they tried to charge us for two nights, claiming that this was a late cancellation. They only relented when I said I would write a bad review… We come to this part of the world once a year. Next year, we certainly won’t be staying at the Diplomat!
Stayed 3 nights in Apr 2024

8/10 Good

Damian

Stayed 3 nights in Mar 2024

10/10 Excellent

N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay - thank you
Very big room, perfectly comfortable and bathroom was huge. Shower water pressure was excellent. Some peeling paint in the bedroom and noise insulation not as good as it could be - we could clearly hear the entertainment in one of the conference rooms underneath our room. Nice to have 2 types of pillow and book with ideas for what to do in the local area. Some of the reception spa staff were not as welcoming as the rest of the hotel (beautician was very helpful). Restaurant has a wide range of choices (both food and drink) and the staff were attentive and very efficient. Lounge area nice to relax with a drink. Nice live entertainment on Saturday evening too, unexpected and a nice surprise!
Stayed 3 nights in Mar 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Diplomat Hotel to attend our friends wedding day. The venue was perfect, the attention to detail and attentive staff made it memorable. Our room was spotlessly clean and well presented. Very happy!!
Stayed 1 night in Mar 2024

10/10 Excellent

andrew

Traveled with partner
My third visit to this hotel we both like staying here however during the last visit noticed prices have increased! Not in my view are warranted some staff need extra training notable bar staff it’s a shame really but the price increases have made us look further a field in future
Stayed 2 nights in Feb 2024

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff could not do enough for you very friendly and very clesn
Stayed 1 night in Feb 2024

8/10 Good

HELEN

Stayed 2 nights in Feb 2024

8/10 Good

Steve

Business traveler
Stayed 2 nights in Feb 2024

8/10 Good

lorraine

Traveled with group, Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff are lovely, helpful and welcoming and that is why I gave it 4 stars. Sadly the hotel itself has seen better days, it’s dated and scruffy, we didn’t have hot water when we showered, the walls are thin and we could hear conversations in the next room at night. It’s such a shame as the spa area is nice and the food in the restaurant was good but the building really does need proper maintaining to make it more appealing.
Stayed 2 nights in Feb 2024

10/10 Excellent

William John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property was a mansion house which you can see in the original area pre extension its been a hotel for about 50 years and the staff are commendable
Stayed 1 night in Jan 2024