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Hello Lisbon City Apartments

3.0 star property
Victorian apartment in Lisbon

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Exterior detail
Shower, towels
Apartment, 1 Bedroom | Private kitchen | Full-size fridge, microwave, stovetop, cookware/dishes/utensils
Apartment, 1 Bedroom | In-room dining
Apartment, 1 Bedroom | Cribs/infant beds, rollaway beds, free WiFi

Reviews

6.2 out of 10

Popular amenities

  • Breakfast available
  • Kitchen
  • Free WiFi

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | In-room dining

Apartment, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Kitchen
Full-sized refrigerator/freezer
Plasma TV
Separate bedroom
Private bathroom
Microwave
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Economy Apartment, 1 Bedroom

Economy Apartment, 1 Bedroom | In-room dining

Economy Apartment, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Kitchen
Full-sized refrigerator/freezer
Plasma TV
Separate bedroom
Private bathroom
Microwave
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Hello Lisbon City Apartments

Victorian apartment in Lisbon
This smoke-free apartment building features express check-in, express check-out, and tour/ticket assistance. WiFi in public areas is free. Other amenities include multilingual staff assistance. Each apartment features free WiFi and a kitchen with a refrigerator, a stovetop, and a microwave. Added amenities include a dining area, a sitting area, and a plasma TV. Housekeeping is not available.
Hello Lisbon City Apartments offers 8 accommodations. Accommodations offer separate sitting areas. Accommodations at this 3-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Plasma televisions are featured in guestrooms.

Languages

English, Portuguese, Spanish

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; access will be through a private entrance
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Access code, private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 15.0 per night
Cribs (infant beds) are available for EUR 5.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately EUR 9 for adults and EUR 9 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: EUR 5.0 per night
  • Rollaway bed fee: EUR 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property is professionally cleaned

We should mention

This property does not have elevators

Property is also known as

Portugal Ways Lisbon City
Portugal Ways Lisbon City Apartments
Ways City Apartments
Portugal Ways Lisbon City Apartments Apartment
Portugal Ways Apartments
Hello Lisbon City Apartments Lisbon
Hello Lisbon Lisbon City Apartments
Portugal Ways Lisbon City Apartments
Hello Lisbon City Apartments Apartment
Hello Lisbon City Apartments Apartment Lisbon

Frequently asked questions

Is Hello Lisbon City Apartments pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hello Lisbon City Apartments?

This property doesn't offer parking.

What time is check-in at Hello Lisbon City Apartments?

Check-in start time: 3:00 PM; Check-in end time: 9:00 AM. A fee applies for early check-in (subject to availability).

What time is check-out at Hello Lisbon City Apartments?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Hello Lisbon City Apartments located?

Located in Lisbon Old Town, this apartment building is within 1 mi (2 km) of São Bento Palace, Avenida da Liberdade, and Rossio Square. Santa Justa Elevator and Commerce Square are also within 1 mi (2 km). Rua de São João da Mata Stop and Santos-o-velho Stop are within a 5-minute walk.

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Hello Lisbon City Apartments Reviews

Reviews

6.2
Rating 10 - Excellent. 19 out of 178 reviews
Rating 8 - Good. 54 out of 178 reviews
Rating 6 - Okay. 48 out of 178 reviews
Rating 4 - Poor. 32 out of 178 reviews
Rating 2 - Terrible. 25 out of 178 reviews

6.8/10

Cleanliness

5.6/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Nathalie

Liked: Cleanliness, room comfort
Disliked: Communication
Hello Lisbon Rossio
Appartement super bien situé dans le quartier Rossio. Proche de toute commodité et a 10mn a pied du centre. On a été surclassé et du coup très contents car l'appartement était nickel et bien équipé. Négatif : ils pourraient renouveler les serviettes et les draps qui avaient des tâches bien qu'ils étaient nettoyés. La communication est difficile par contre surtout si vous ne parlez pas portugais. Si vous parlez anglais ça va. Plusieurs erreurs dont le double prélèvement de la somme (remboursée dans les 72h quand même), informations contradictoires, le code envoyé pour accéder à l'appartement n'était pas le bon (alors après 12h de trajet en voiture et une arrivée à 1h du matin vous avez juste envie d'aller vous coucher), appel a plusieurs reprises mais on a finit par avoir quelqu'un et enfin accéder à notre appartement. On a dû contacter Hôtels.com a plusieurs reprises avant le départ pour faire le lien. Heureusement que tout le reste était nickel donc on a vite oublié ces petits désagréments (faut se dire que l'erreur est humaine). Je recommande tout de même car on a passé un super séjour et l'emplacement de l'appartement vous permet de tout faire à pied et de découvrir Lisbonne qui est une ville magnifique.
Stayed 6 nights in Oct 2020

8/10 Good

Verified traveler

Liked: Cleanliness, amenities
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked all the windows that gave a bright airy feel to the apartment. The last two blocks up the hill were a challenge at the end of the day, but those very hills are why one goes to Lisbon - you can’t have it both way. I loved the place.
Stayed 20 nights in Feb 2020

8/10 Good

Thierry

Liked: Cleanliness, staff & service, room comfort
Quartier animé sympa
Heureusement avant départ ai payé 16 € pour code entree (en + prix appart ) car tél indiqué sur immeuble HS (personne répond). Remb.16 € Hotel.com en cours.+interieur, un volet non fixé dangereux+evier cuis. bouché..Positif : bien situé/centre, ambassade France 100 m commerces, restos...12/02 au 16/02/ 2020
Stayed 4 nights in Feb 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2018

6/10 Okay

Joy

Liked: Cleanliness
Reasonable price, clean and close to Transportation , food and groceries.
Stayed 5 nights in Nov 2018

4/10 Poor

J, Colorado

Liked: Staff & service
Disliked: Cleanliness
Would not recommend. Although good location, matress had signs of bed bugs. Kitchen was advertised as self catering, but didn't have plates. Would spend a little more for a different place to feel comfortable and clean.
Stayed 8 nights in Nov 2018

6/10 Okay

Jean, London

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This particular flat was clean and spacious. Location was, however, not the best. Wi-fi seems available but they don't bother to let you know the password to connect despite several attempts to get in touch. Overall a good stay but customer service could be much better.
Stayed 5 nights in Nov 2018

10/10 Excellent

AHMED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ahmed
To be honest the apartment very clean and nice bed, I was amazed of the quality of the property, the only thing I would recommend from the owner is to improve the Wi-Fi quality there because it was really bad and I had to purchase my own internet to do my work. Otherwise I really recommend you to book this place. Well done good management.
Stayed 3 nights in Nov 2018

6/10 Okay

Brenda

More or Less Comfortable
The apartment was a about 2 km away from the "action", which I knew when booking. However, we expected a few more "comforts" - there were 3 very thin towels provided for showers, no kitchen towels, hand towels or bath mat. There was no washing machine, which is more often than not provided. We were offered a clean and fresh towels after the 3rd night so that helped, but we didn't know to expect it. We really weren't prepared for a drip coffee maker. Espresso is what we drink and we didn't expect to downgrade in Europe. A simple stove top espresso pot would have been ample. The neighborhood was loud at times and there were many arguments. At times the wifi was weak. Pillows old and need replacement. The couch is covered but old and saggy. I can't imagine getting a new one up those stairs! The apartment was fairly spacious, with a dining table and living room area and we had at least 3 windows with Juliette balconies. There is a partial view of the April 24th and Christ monument as well as the water. Well, not my favorite place but not awful either.
Stayed 5 nights in Oct 2018

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

2/10 Terrible

Ola Kåre

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very bad experience!
In the documents, the flat was described with view over Lisboa. What I got, was a flat on street-level. Only view was to the street right outside the door. It is obvious that this was another apartment than I can see from the pictures on the documents that I got before my journey. The air was very bad, and since door and windows was on street-level, it was reduced possibilities of circulation of the air. When I tried to phone the owner to complain, I came to a number that was not functioning. There should be access to internet, but there was no code, so therefore I had to manage without. In addition to all this, the flat was full of cockroaches. All in all: A very bad experience.
Stayed 6 nights in Sep 2018

6/10 Okay

Ben, Lisbonne

L'appartement que nous avons eu se situe au rez de chaussée de la Calçada Castello Picao, ce qui ne nous avait pas été précisé. Il ne correspondait pas non plus aux photos qui apparaissaient sur le site. La rue très typique se situe dans un quartier très agréable et elle est très animée, les gens y vivent et… y parlent beaucoup le jour et jusque tard dans la nuit. Ce qui peut être dérangeant vu que l'on est obligé de laisser porte et fenêtres ouvertes selon la chaleur. L'appartement est spacieux mais pas lumineux et mériterait un petit coup de neuf, une déco plus cosy… histoire de ressembler aux photos que le site diffuse. Côté propreté rien à redire, un bon point aux serviettes de toilette qui ont été changées dans la semaine alors que le site ne le précise pas. Le personnel passe dans la journée sans avertir. Côté communication, vérifiez bien que le site vous a envoyé le code d'accès 2-3 jours avant le départ. Le nôtre nous avait bien été envoyé mais n'était pas le bon… L'équipe est très réactive par mail, par téléphone aussi mais il faut parfois ressayer plusieurs fois avant que quelqu'un décroche. Si c'était à refaire ? Dans le même quartier oui, mais pas dans le même appartement.
Stayed 7 nights in Sep 2018

8/10 Good

Marcelo

Liked: Cleanliness, property conditions & facilities, room comfort
Ótima experiência em Lisboa
Tive uma ótima experiência como minha hospedagem. Inicialmente, fiquei preocupado com as avaliações negativas. Contudo, as condições gerais do quarto (limpeza e mobilias) estavam muito boas. O fato de não haver uma recepção física, deixou -me preocupado no início. Mas que não atrapalhou em nada a estadia. Não há elevador e a escada é muito estreita e íngreme. Se tiver bagagens pesadas e grandes, a subida será difícil. Não tivemos qualquer problema. Felizmente. A localização do hotel fica em um bairro com muitas ladeiras. E pouco iluminada a noite, mas não pareceu ser inseguro.
Stayed 2 nights in Sep 2018

4/10 Poor

stamp

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible cleaning and noisy at night
Location is ok. I checked in at 6pm but the room not cleaned yet. I keep calling till they pick up and I have to wait for cleaning. The whole building are belong to this company so there are many guests walking around the whole night and the wall so thin that you can hear the sound surrounded the whole night. Towels were not provided so I have to call again asking for towels.
Stayed 2 nights in Sep 2018

2/10 Terrible

Tabea, Berlin

Disliked: Cleanliness, property conditions & facilities, room comfort
Schreckliches Apartment mit Schimmel
Ich habe für eine Freundin und mich das Economy Apartment gebucht. Bereits vor dem Check-In gab es Schwierigkeiten, da der angegebene Code nicht für die Tür, dafür für die Tür an einer anderen Hausnummer funktionierte. Als wir in das Apartment hineingingen, fiel uns direkt der sehr muffige Geruch auf, der bereits nach einigen Minuten ein Kratzen im Hals verursachte. Nach einer kleinen Inspektion stellten wir Schimmel im Schlafzimmer, im Bad und in der Küche fest. Es war allgemein nicht sehr sauber, alle elektronischen Geräte funktionierten. Die Fenster und die Tür waren annähernd ebenerdig, sodass man die Fenster auch nachts nicht offen lassen konnte. Nach mehrfachen Telefonaten mit Expedia und dem Besitzer des Apartments konnten wir dieses dann einen Tag später wechseln. Die neue Wohnung war um einiges besser. Die Apartments sind in einem Einheimischen-Viertel gelegen und es wurde nachts auch ein wenig lauter. Jedoch ziemlich gut gelegen, man konnte zu Fuß oder mit Bahn/Bus ins Stadtzentrum fahren. Trotzdessen würde ich dieses Apartment nie wieder buchen.
Stayed 3 nights in Sep 2018

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bastante bom
Apartamento bastante giro e moderno, tem de se subir um pouco até ao edificio mas nada de mais. A cama fazia barulho e o wifi no quarto tinha pouco alcance. Mas de resto foi bastante bom, e os trabalhadores foram prestaveis qua do tivemos dificuldade em abrir a porta.
Stayed 2 nights in Sep 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nada que ver con la realidad
Los fotos que se anuncian en los web de expedia nada tienen que ver con la realidad. El llegar y no encontrarme con las estancias que esperaba supuso un chasco para mis vacaciones, ya que era incapaz de estar en el apartamento que carecian de ventilación, y donde se respiraba humedad y mal olor. Ni a mi peor enemigo recomendaría el portugal ways lisbon city.
Stayed 4 nights in Aug 2018

6/10 Okay

Verified traveler

Disliked: Staff & service
Positives and negatives
The apartment building is up a steep hill, and a noisy bar is just across the laneway. Check in can be difficult if there is a problem with the pre-sent access code. Management does not answer phone calls, despite giving a contact phone number. The actual apartment was comfortable. The first afternon some Russian guests drank for hours, wandering in and out of the building, leaving the security door propped open. By evening they were shouting and arguing, then the police arrived and forcibly removed one of them. The arguing then continued in the laneway outside. I tried to contact management by phone and online to question safety and security but they did not respond. I didnt feel safe there and although it was reasonably priced I would not recommend it as a good place to stay
Stayed 2 nights in Aug 2018

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Lejligheden ligger i et hyggeligt kvarter, og den fungerede fint som base for vores ophold. Derudover var den ikke noget særligt.
Stayed 2 nights in Jul 2018

2/10 Terrible

Mariia

Disliked: Property conditions & facilities, room comfort
Fake pictures on Expedia
Stayed 5 nights in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2018

10/10 Excellent

Stemmlie, Potsdam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr angenehmes Appartement
Wir fühlten uns sehr wohl und konnten von der Unterkunft aus viel unternehmen. Lissabon ist eine Reise wert.
Stayed 3 nights in Jun 2018

4/10 Poor

Carlos Eduardo, Visconde do Rio Branco MG

Disliked: Staff & service
Simples e não cuidado.
As fotos não mostram a realidade. Lugar não está internamente tão novo. Falta reparos e manutenções. Barulho de pessoas em outros quartos e em cima do teto pisando e conversando alto. A faxineira/limpeza queria entrar antes de fazer o checkout, 30 minutos antes. Não tinha sabonete e nem shampoo para banho. Chegamos cansados e precisávamos tomar um bom banho e não tinha como nos limpar corretamente. Lugar em um alto do morro, difícil acesso à pé aos pontos turísticos.
Stayed 1 night in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour sympa. Appartement correct, très bonne communication avec le propriétaire, très réactif au mails. Éventuellement changer les photos de l'annonce qui ne correspondent pas exactement à l'appartement que nous avions, mais sans doute à un des autres à côtes. Tout de même identique à quelque détails près mais c'est important je pense de montrer les bonnes photos... Bon séjour dans s l'ensemble dans une grande ville très dynamique mais agréable avec du charme parfois et de beau quartier...
Stayed 7 nights in May 2018