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Hello Lisbon City Apartments

3.0 star property
Victorian apartment in Lisbon

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January 2025

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Exterior detail
Apartment, 1 Bedroom | In-room dining
Apartment, 1 Bedroom | Cribs/infant beds, rollaway beds, free WiFi
Shower, towels
Apartment, 1 Bedroom | Private kitchen | Full-size fridge, microwave, stovetop, cookware/dishes/utensils

Reviews

6.2 out of 10

Popular amenities

  • Breakfast available
  • Kitchen
  • Free WiFi

Room options

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Showing 2 of 2 rooms

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | In-room dining

Apartment, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Kitchen
Full-sized refrigerator/freezer
Plasma TV
Separate bedroom
Private bathroom
Microwave
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Economy Apartment, 1 Bedroom

Economy Apartment, 1 Bedroom | In-room dining

Economy Apartment, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Kitchen
Full-sized refrigerator/freezer
Plasma TV
Separate bedroom
Private bathroom
Microwave
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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Front of property - evening/night

Hello Lisbon Rossio Collection Apartments

Kitchen
Free WiFi
Air conditioning
Laundry
8.6 out of 10, Excellent, (568)
Hello Lisbon Rossio Collection Apartments

About the neighborhood

Map
Calcada Castelo Picao, 26, Lisbon, 1200-628

What's nearby

  • Marquis of Pombal Square - 3 min drive - 2.7 km
  • Avenida da Liberdade - 4 min drive - 3.1 km
  • Rossio Square - 4 min drive - 2.5 km
  • Commerce Square - 5 min drive - 2.7 km
  • Santa Justa Elevator - 5 min drive - 3.8 km

Getting around

  • Rua de São João da Mata Stop - 4 min walk
  • Santos Station - 10 min walk
  • Humberto Delgado Airport (LIS) - 25 min drive

Restaurants

  • ‪Heim Café - ‬2 min walk
  • ‪Taberna da Esperança - ‬2 min walk
  • ‪Invicta Madragoa - ‬1 min walk
  • ‪Osteria - ‬2 min walk
  • ‪Restaurante O Tachadas - ‬2 min walk

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Hello Lisbon City Apartments

Victorian apartment in Lisbon
This smoke-free apartment building features express check-in, express check-out, and tour/ticket assistance. WiFi in public areas is free. Other amenities include multilingual staff. Each apartment features free WiFi and a kitchen with a refrigerator, a stovetop, and a microwave. Added amenities include a dining area, a sitting area, and a plasma TV. Housekeeping is not available.
Hello Lisbon City Apartments offers 8 accommodations. Accommodations offer separate sitting areas. Accommodations at this 3-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Plasma televisions are featured in guestrooms.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Free WiFi

Parking and transportation

  • No onsite parking available

Family friendly

  • Cribs (infant beds): EUR 5.0 per night

Kitchen

  • Refrigerator (full size)
  • Stovetop
  • Microwave
  • Cookware/dishes/utensils

Dining

  • Continental breakfast available for a fee daily 7:30 AM–9:00 AM: EUR 9 for adults and EUR 9 for children

Bedrooms

  • Rollaway/extra beds: EUR 15.0 per night

Bathrooms

  • Shower
  • Towels provided

Living spaces

  • Living room
  • Dining room
  • Sitting area

Entertainment

  • Plasma TV

Pets

  • No pets allowed

Suitability/Accessibility

  • No elevators
  • Smoke-free property

Services and conveniences

  • Tour/ticket assistance
  • Multilingual staff
  • No housekeeping

Location highlights

  • Near a metro station
  • Near a train station
  • In the city center

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector installed (host has indicated there is a smoke detector on the property)
  • Fire extinguisher
  • First aid kit

General

  • 8 rooms
  • 4 floors
  • 1 building
  • Built in 1900
  • Victorian architecture

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; access will be through a private entrance
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Access code, private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 15.0 per night
Cribs (infant beds) are available for EUR 5.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately EUR 9 for adults and EUR 9 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: EUR 5.0 per night
  • Rollaway bed fee: EUR 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property is professionally cleaned

We should mention

This property does not have elevators

Property is also known as

Portugal Ways Lisbon City
Portugal Ways Lisbon City Apartments
Ways City Apartments
Portugal Ways Lisbon City Apartments Apartment
Portugal Ways Apartments
Hello Lisbon City Apartments Lisbon
Hello Lisbon Lisbon City Apartments
Portugal Ways Lisbon City Apartments
Hello Lisbon City Apartments Apartment
Hello Lisbon City Apartments Apartment Lisbon

Frequently asked questions

Is Hello Lisbon City Apartments pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hello Lisbon City Apartments?

This property doesn't offer parking.

What time is check-in at Hello Lisbon City Apartments?

Check-in start time: 3:00 PM; Check-in end time: 9:00 AM. A fee applies for early check-in (subject to availability).

What time is check-out at Hello Lisbon City Apartments?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Hello Lisbon City Apartments located?

Located in Lisbon Old Town, this apartment building is within 1 mi (2 km) of São Bento Palace, Rossio Square, and Avenida da Liberdade. Santa Justa Elevator and Commerce Square are also within 1 mi (2 km). Rua de São João da Mata Stop and Santos-o-velho Stop are within a 5-minute walk.

Hello Lisbon City Apartments Reviews

Reviews

6.2
Rating 10 - Excellent. 19 out of 178 reviews" "
Rating 8 - Good. 54 out of 178 reviews" "
Rating 6 - Okay. 48 out of 178 reviews" "
Rating 4 - Poor. 32 out of 178 reviews" "
Rating 2 - Terrible. 25 out of 178 reviews" "

6.8/10

Cleanliness

5.6/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked all the windows that gave a bright airy feel to the apartment. The last two blocks up the hill were a challenge at the end of the day, but those very hills are why one goes to Lisbon - you can’t have it both way. I loved the place.
Stayed 20 nights in Feb 2020

6/10 Okay

Joy

Traveled with group
Liked: Cleanliness
Reasonable price, clean and close to Transportation , food and groceries.
Stayed 5 nights in Nov 2018

4/10 Poor

J, Colorado

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Would not recommend. Although good location, matress had signs of bed bugs. Kitchen was advertised as self catering, but didn't have plates. Would spend a little more for a different place to feel comfortable and clean.
Stayed 8 nights in Nov 2018

6/10 Okay

Jean, London

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This particular flat was clean and spacious. Location was, however, not the best. Wi-fi seems available but they don't bother to let you know the password to connect despite several attempts to get in touch. Overall a good stay but customer service could be much better.
Stayed 5 nights in Nov 2018

10/10 Excellent

AHMED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ahmed
To be honest the apartment very clean and nice bed, I was amazed of the quality of the property, the only thing I would recommend from the owner is to improve the Wi-Fi quality there because it was really bad and I had to purchase my own internet to do my work. Otherwise I really recommend you to book this place. Well done good management.
Stayed 3 nights in Nov 2018

6/10 Okay

Brenda

More or Less Comfortable
The apartment was a about 2 km away from the "action", which I knew when booking. However, we expected a few more "comforts" - there were 3 very thin towels provided for showers, no kitchen towels, hand towels or bath mat. There was no washing machine, which is more often than not provided. We were offered a clean and fresh towels after the 3rd night so that helped, but we didn't know to expect it. We really weren't prepared for a drip coffee maker. Espresso is what we drink and we didn't expect to downgrade in Europe. A simple stove top espresso pot would have been ample. The neighborhood was loud at times and there were many arguments. At times the wifi was weak. Pillows old and need replacement. The couch is covered but old and saggy. I can't imagine getting a new one up those stairs! The apartment was fairly spacious, with a dining table and living room area and we had at least 3 windows with Juliette balconies. There is a partial view of the April 24th and Christ monument as well as the water. Well, not my favorite place but not awful either.
Stayed 5 nights in Oct 2018

4/10 Poor

stamp

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible cleaning and noisy at night
Location is ok. I checked in at 6pm but the room not cleaned yet. I keep calling till they pick up and I have to wait for cleaning. The whole building are belong to this company so there are many guests walking around the whole night and the wall so thin that you can hear the sound surrounded the whole night. Towels were not provided so I have to call again asking for towels.
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveler

Disliked: Staff & service
Positives and negatives
The apartment building is up a steep hill, and a noisy bar is just across the laneway. Check in can be difficult if there is a problem with the pre-sent access code. Management does not answer phone calls, despite giving a contact phone number. The actual apartment was comfortable. The first afternon some Russian guests drank for hours, wandering in and out of the building, leaving the security door propped open. By evening they were shouting and arguing, then the police arrived and forcibly removed one of them. The arguing then continued in the laneway outside. I tried to contact management by phone and online to question safety and security but they did not respond. I didnt feel safe there and although it was reasonably priced I would not recommend it as a good place to stay
Stayed 2 nights in Aug 2018

2/10 Terrible

Mariia

Disliked: Property conditions & facilities, room comfort
Fake pictures on Expedia
Stayed 5 nights in Jul 2018

6/10 Okay

Jean-Francois

Liked: Cleanliness
Stayed 7 nights in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view. Spacious flat. Good location. Only issue with the property was the creaking bed.
Stayed 2 nights in May 2018

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean apartment
Nice and Clean apartment, no frills but great for a weekend away and the location was perfect

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Basic but fine
Straight forward stay, no complaints except noisy people above.
Stayed 2 nights in Feb 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I didn't stay at the hotel. When I arrived, I couldn't get into the building. I pushed the buttons and finally a maid opened the door but she essentially said "go away. When I returned home, I saw that you had sent me the entry codes, but they arrived after I had departed on my trip. I don't have access to my computer from overseas--I don't have an Iphone. I booked into another hotel. In any event, I wasn't inspired by the Portugal Ways location in the city. I never saw the room.
Stayed 3 nights in Jan 2018

4/10 Poor

SZ, London

Disliked: Staff & service, property conditions & facilities, room comfort
Returned to London sleep deprived. I hated the flat!!
I don't know where you got the photo from but it is absolutely NOT the flat I had to endure!!! The flat is unloved to say the least, although cleaned up (the only thing going for that place of doom) with paint peeling off and marks of mold. I killed 2 cockroaches and plenty more other insects running around The bed was so uncomfortable I barely slept the whole time I endured this flat. The ONLY ONE window was at body heights level on the ground floor, so I could never open up the shutters (so you were in a dark flat ALL THE TIME). The door was flumsy and gave straight to the street which meant: 1-you could hear everything in the street (traffic, neighbours shouting at each other, passing pedestrians...on top of the people staying upstairs) 2-I completely felt UNSAFE that I ended up blocking the door with a chair Finally when arriving, there was nobody to check you in (fine because you are told so) but I was stuck in the street as the code didn't want to work. Emailed the company and called but NO answer. I was stuck there for 30min until someone who leaves in the street helped out. Hated hated hated the place!!! You should remove this accommodation from this listing until the landlord gets his game sorted!
Stayed 3 nights in Oct 2017

6/10 Okay

Verified traveler

Liked: Cleanliness
Nice enough
Nice experience overall, nice location (although there was construction on the road leading to the place), no need for keys, nice rooms and views, got a very local feel. Had some problems with bathroom door handle (unusable), the shower head barely can be held by the handle. Climbing up the stairs with our luggages was a hassle since our room was on the top floor
Stayed 2 nights in Oct 2017

8/10 Good

Susan, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good restaurant nearby. Buses and taxis easy to use.
Stayed 3 nights in Sep 2017

2/10 Terrible

reece , yorkshire

Disliked: Cleanliness, property conditions & facilities, room comfort
Pictures not at all accurate
Inaccurate pictures to start with bugs throughout the rooms, damp on the walls. A light was hanging from the ceiling which hit me on the head twice. Will not be using Expedia again. The location was loud with a lot of youths hanging around the area.
Stayed 4 nights in Aug 2017

4/10 Poor

Liam, Shrewsbury, Shropshire

Disliked: Cleanliness, staff & service, property conditions & facilities
Great location, old and tired room
Needs a serious update! Mouldy shower curtain changed the day before departure, blood on the towels which weren't changed once in 9 days. Great place but needs some serious improvement.
Stayed 9 nights in Jul 2017

4/10 Poor

Verified traveler

Liked: Cleanliness
A bit disappointing
The apartment was different from what was seen on photos when making a booking. The location was not bad considering the price but cockroaches in the kitchen (including in the fridge) was terrible... the electric stove-top did not work as well.. the walls needed some refurbishment and big spaces on the doors did not give a sense of privacy at all; WI-FI was not good in the bedroom..
Stayed 3 nights in Jul 2017

10/10 Excellent

fanny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
loved it
Great location, 15 minute walk from the touristy area. We got the feeling we were one of the locals. A cheap place across the street for breakfast, many restaurants nearby and convenience stores. I would definitely stay there again.
Stayed 6 nights in Jun 2017

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Find another place
How can this be advertised as an apartment ...more like a large hotel room..NO WASHING MACHINE, (had to hand wash cloths) Dishwasher,nor cooking range, just a one burner unit!

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Would of stayed longer if it was available for a few more days and the price was good

8/10 Good

Kelly, Crawley

Liked: Cleanliness, property conditions & facilities, room comfort
Timeout Lisbon
Stayed for a weekend and really enjoyed the apartment and location. However my friend who I stayed with had a bad foot that weekend so the location made it abit inpractical in that sense as had to walk down steep roads to get taxi etc. without that slight set back I would say you could access most places like the square, timeout Lisbon , main train/ferry station, shops and pink bar street very easily on foot as long as flats or pay between 4-5 euro in a taxi. Marina was also near by on way out to Belem and was a lovely change to eating out at reasonable prices

2/10 Terrible

George, BG

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible!
This is an awfull place to stay! Very noisy during the night, because of the local people just in front the door apartment. Bathroom was dirty, towels too. We rent the apartment for 2 nights, but second I was forced to move to another hotel. Will not reccomend to no one!!!