The actual accommodation was really nice, but there it stopped. There was no care or responsibility or consideration. Right from the start, after booking, communication was slow.
On arrival, as there was no ‘welcome’ message or other information, we had to phone the owner? and ask for the wifi password. Only then - after we asked about the pool - were we told it might be unsafe to use! (Use at own risk!)
The only ‘basics’ supplied, apart from tea, instant coffee and sugar, was a cake of soap and a small jug of milk. There was no sanitiser, paper towels, wipes or QR code. There were, however lots of cobwebs.
There was an information booklet of sorts, but it dated back to 2012 and the contact cellphone number was disconnected. There was no helpful information about how things worked, such as the heat pump.
Oh it did win an award in 2015, but that was when it was called The Brown Cow and possibly under different ownership/management?
I’m an experienced accommodation provider, so I know how easy it is to add little touches that make guests feel welcome and wanted. This was not the feeling my daughter and I were given here.