Loved the hotel, located in a perfect area of the city. The staff, from the bell boys, to front office, restaurant waiters, bar tenders to the room service personnel were friendly, helpful, listened and just plain amazing. The only thing we found inconvenient was that this hotel contained 3 floors but no elevator. We had to take the stairs with our luggage and my Mom who has difficulty walking had a hard time walking up to our 3rd floor room on a daily basis. Other than that, our room was clean and thankfully did not have any rowdy neighbors, we slept comfortably all 5 nights we were there. We would definitely stay there next time we visit & recommend this hotel for future Leon, Guanajuato travels!