6/10 Okay
Paige, Las Vegas
15 November 2024
Disliked: Cleanliness
This is my second stay at Palms place. I had a $200 food and beverage credit that I only used $50 of that and they will not transfer it the balance to another day. I had major issues the first time I stayed there hence the reason for the credit. When I got to my room, I discovered that my freezer was not working at all and this was the one time that I needed. It TV remote was not working, and when I went to the hotel through Expedia to ask for some compensation or the transfer of the credit, they refused and very very disappointed in the service. On another note, I tried to order in room dining which you have to do through an app. I tried for a half hour to make it go through and it did not. I finally called the restaurant and they were able to get the food tonight, but I should be able to do it through the app. Wait time was at least an hour so the longer I took the later the food is gonna be at times, I don’t think that this hotel really thinks about the guest.