Overall, the house is beautiful and situated close to the strip. Perfect for a large group. However, we had several issues with the rental.
1) About 5 days prior to our trip, I messaged the host/property manager inquiring about check-in instructions. The host did not respond for 72 hours, so I contacted VRBO. VRBO sent a message to the host and then the day before check-in we received an email stating that the address was different than was was listed on the actual VRBO listing. This was very sketchy to us, we have never had another VRBO or another short term rental site provide a different address than the original one listed (once you have already paid). Moreover, we had already pre-ordered groceries, etc to the house to arrive the day we arrived which we then had to change.
2) We received two other emails the day before check-in stating that we had to sign a 32 day lease agreement and give a credit card with large amount to "hold" for incidentals, after already paying in full for the house and paying for insurance for potential thousands worth of damage. We contacted the property manager about these and she changed the lease agreement to 3 days (for how long our actual stay was) and also said we must pay the hold in order to stay there. At that point, we felt like we had no choice but to sign the agreement and give the credit card information since it was 1 day before our trip. All of this should have been disclosed upfront in the description. Again, we have never had another VRBO or other short term rental website make us pay more for incidentals other than the insurance or sign a lease in order to stay.
3) In the check-in email 1 day before our trip we also found out information that was NOT listed in the property description including:
a) the pool required a daily fee with advanced notice to heat it, so therefore we were unable to use the pool for our entire stay
b) there are noise restrictions with a noise sensor between 9pm-9am. ALL other listings in Las Vegas have this in their house description and this listing did not... both of these things should have been disclosed up front.
4) The power went out during our trip and the breaker is located in a locked garage. The property manager was unhelpful and rude when we inquired about any updates from the electricity company and accessing the breaker if necessary to turn the electricity back on.
5) Lastly, the floors were not clean when we checked in.