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ZEN Premium Casa Loma Resort

2.5 star property
Escape to an island retreat and soak up some sun on Pantai Cenang Beach. Then, dive into relaxation mode by your hotel’s outdoor pool.

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Photo gallery for ZEN Premium Casa Loma Resort

Restaurant
Deluxe Pool View | Desk, free WiFi, bed sheets, wheelchair access
Outdoor pool
Deluxe King Chalet | Desk, free WiFi, bed sheets, wheelchair access
Point of interest

Reviews

6.2 out of 10

Popular amenities

  • Bar
  • Spa
  • Pool
  • Air conditioning
  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Twin Chalet

Deluxe Twin Chalet | Desk, free WiFi, bed sheets, wheelchair access

Deluxe Twin Chalet

Highlights

Air conditioning
LCD TV
Private bathroom
Free bottled water
Desk
  • Sleeps 2
  • 2 Twin Beds

View all photos for Villa

Villa | Desk, free WiFi, bed sheets, wheelchair access

Villa

Highlights

Air conditioning
LCD TV
Private bathroom
Free bottled water
Desk
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe King Chalet

Deluxe King Chalet | Desk, free WiFi, bed sheets, wheelchair access

Deluxe King Chalet

Highlights

Air conditioning
LCD TV
Private bathroom
Free bottled water
Desk
  • 12 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Single Chalet

Single Chalet | Desk, free WiFi, bed sheets, wheelchair access

Single Chalet

Highlights

Air conditioning
LCD TV
Private bathroom
Free bottled water
Desk
  • 8 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Pool View

Deluxe Pool View | Desk, free WiFi, bed sheets, wheelchair access

Deluxe Pool View

Highlights

Air conditioning
LCD TV
Private bathroom
Free bottled water
Desk
  • 12 sq m
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Map
1543 Jalan Pantai Tengah, Langkawi, Kedah, 07000

What's nearby

  • Tengah Beach - 11 min walk
  • Underwater World - 17 min walk
  • Cenang Beach - 3 min drive
  • Cenang Mall - 4 min drive
  • Langkawi Ferry Terminal - 23 min drive

Getting around

  • Langkawi Intl. Airport (LGK) - 11 min drive

Restaurants

  • ‪Ngopi Pantai Coffee Bar - ‬9 min walk
  • ‪Sunba Retro Bar - ‬4 min walk
  • ‪Haroo Korean Restaurant - ‬3 min walk
  • ‪Boat Restaurant - ‬7 min walk
  • ‪Restoran Melayu - ‬7 min walk

About this property

ZEN Premium Casa Loma Resort

Hotel near Cenang Beach
Located close to Cenang Mall, ZEN Premium Casa Loma Resort provides a bar. Stay connected with free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Free self parking
Room features
All guestrooms at ZEN Premium Casa Loma Resort have perks such as air conditioning, in addition to amenities like free WiFi and free bottled water.
Extra conveniences in all rooms include:
  • Bathrooms with showers
  • Desks and phones

Languages

English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 1 bar

Things to do

  • Outdoor pool
  • Spa services

Family friendly

  • Outdoor pool
  • Snack bar/deli

Guest services

  • Front desk (limited hours)
  • No housekeeping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • In-room accessibility

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Private bathroom
  • Shower
  • Towels

Entertainment

  • LCD TV

Food and drink

  • Free bottled water

More

  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7 AM - 11:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 45.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MYR 100 per stay
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: MYR 1.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: MYR 45.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property does not have elevators

Property is also known as

Airis Sanctuary
Airis Sanctuary Langkawi
Airis Sanctuary Resort
Airis Sanctuary Resort Langkawi
ZEN Premium Casa Loma Resort Langkawi
ZEN Premium Casa Loma Langkawi
ZEN Premium Casa Loma
Hotel ZEN Premium Casa Loma Resort Langkawi
Hotel ZEN Premium Casa Loma Resort
Airis Sanctuary Resort
Zen Premium Casa Loma Langkawi
ZEN Premium Casa Loma Resort Langkawi
ZEN Premium Casa Loma Langkawi
ZEN Premium Casa Loma
Hotel ZEN Premium Casa Loma Resort Langkawi
Langkawi ZEN Premium Casa Loma Resort Hotel
Hotel ZEN Premium Casa Loma Resort
Airis Sanctuary Resort
Zen Premium Casa Loma Langkawi
ZEN Premium Casa Loma Resort Langkawi
ZEN Premium Casa Loma Langkawi
ZEN Premium Casa Loma
Hotel ZEN Premium Casa Loma Resort Langkawi
Langkawi ZEN Premium Casa Loma Resort Hotel
Hotel ZEN Premium Casa Loma Resort
Airis Sanctuary Resort
Zen Premium Casa Loma Langkawi
Zen Premium Casa Loma Langkawi
ZEN Premium Casa Loma Resort Hotel
ZEN Premium Casa Loma Resort Langkawi
ZEN Premium Casa Loma Resort Hotel Langkawi

Frequently asked questions

Does ZEN Premium Casa Loma Resort have a pool?

Yes, this property has an outdoor pool.

Is ZEN Premium Casa Loma Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at ZEN Premium Casa Loma Resort?

Self parking is free at this property.

What time is check-in at ZEN Premium Casa Loma Resort?

Check-in start time: 3 PM; Check-in end time: 11 PM.

What time is check-out at ZEN Premium Casa Loma Resort?

Check-out is at noon.

Where is ZEN Premium Casa Loma Resort located?

Situated near the beach, this hotel is within 1 mi (2 km) of Cenang Beach and Cenang Mall. Langkawi Cable Car and Langkawi Ferry Terminal are also within 16 mi (25 km).

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ZEN Premium Casa Loma Resort Reviews

Reviews

6.2
Rating 10 - Excellent. 9 out of 53 reviews
Rating 8 - Good. 8 out of 53 reviews
Rating 6 - Okay. 18 out of 53 reviews
Rating 4 - Poor. 12 out of 53 reviews
Rating 2 - Terrible. 6 out of 53 reviews

6.4/10

Cleanliness

6.8/10

Staff & service

6.8/10

Amenities

5.8/10

Property conditions & facilities

Reviews

4/10 Poor

STan, Malaysia

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Overall resort has a terrible stench, problem with their sewage treatment. The room is very run down and the hot shower in our room is not working. The mini fridge is missing in our room. After our complaint to the reception they only replace the fridge on the 2nd night. The only good thing about this resort is the location, nearby eatery places. The hotel name has changed to Airis Sanctuary Resort since July but no one informed us.
Stayed 2 nights in Sep 2019

2/10 Terrible

MeiLeng, Penang

Disliked: Cleanliness, property conditions & facilities
First of all, this property has changed management and been renamed 'Airis Sanctuary' since Jun 2019. It would be good if you could update your website as we had trouble trying to locate it on Waze. The property is very poorly maintained and the sewage smell that comes out from the drain is terrible. It even permeates the lobby at times. Overall the property is in poor condition and understaffed. Our room was not cleaned on the second day of stay. The room had only two lights (bulbs) and one was fused when we checked in. We reported it but nobody fixed it. The next day we reported it again and until we checked out it was not fixed.
Stayed 2 nights in Sep 2019

10/10 Excellent

Siti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tempat yang cantik. Berbaloi dgn harga
Stayed 3 nights in Jun 2019

8/10 Good

Alba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personal muy atento, todo muy limpio. Buenas instalaciones y buena ubicacion
Stayed 3 nights in Jun 2019

10/10 Excellent

Tengku Shatirah Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
Amazinggg very good
Stayed 3 nights in May 2019

2/10 Terrible

kenny, kl

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tatally bad lousy service for front service, management, facility as well. Bad
Stayed 2 nights in Oct 2018
This review was submitted before 2018 and has not been verified.

6/10 Okay

Anna

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Ok value, not luxurious
Was alright for the price. Not luxurious but not too far from the beach and a lot cheaper than most beachfront places. River in the middle of the chalets was a bit of a brown swamp. Chose not to eat, drink or swim here but it was chose enough to good bars and restaurants (Sugar and One Love in particular) not to matter
This review was submitted before 2018 and has not been verified.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
don't book there not worth the money
staff seemed friendly but asking them to fix your tv . I had to do it my self.. the lady boys at front desk was to busy playing on the phones and when it came to night time asking them for some thing. they was to busy I'm the other hotel rooms partying . and getting ready to go out.. the breakfast was so late kitchen filthy. and the swimming pool was green that u could not see your hand in it.. I would never stay there again.. room was acceptable
This review was submitted before 2018 and has not been verified.

2/10 Terrible

harpal, new delhi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
if once any body stay , no body repeat
no water, no cooling,, all useless
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Disliked: Property conditions & facilities
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
need improvement on tv reception. the rest is ok
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Annette, Svendborg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rigtigt meget for prisen
Fantastisk personale der virkelig tager sig af en og får en til at føle sig velkommen.
This review was submitted before 2018 and has not been verified.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
mauvais trip
Attention a cet hôtel! Nous avons subi un vol dans notre chambre bien que notre argent était dans un coffre! Bien que nous ayons porte plainte aucune poursuite aupres du personnel ni dédommagement ! Nous ne reviendrons plus jamais en Malaisie trop mauvaise expérience !!!!!!
This review was submitted before 2018 and has not been verified.

6/10 Okay

nor azieta

Cider price has increased over night
The pool bar was nice. But the price of the cider has increased over night. The beer is quite expensive for a duty free island. They should sell some small bites at the Pool area
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveler

Disliked: Cleanliness, room comfort
Not really family friendly hotel
This hotel building design is very nice but not the interior of the room. The most concerned of me is the sound proofing. We can hear whoever talk or tv sounds of the next room guest. This is not only inside the room but we can hear from outside of others room too. And the breakfast choice is few so everyday we only eat bread and egg.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Value for money
This review was submitted before 2018 and has not been verified.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Bit Sad
A bit dated and neglected in need of attention mould in shower...Pool area never cleaned in 5 days and pool quite dirty....Breakfast Very Hit & Miss one day we were given McDonald's?...Staff were busy doing nothing most of the day....and left clean laundry abandoned on the path for nearly 24 hrs...Shame as it has a nice position and surroundings..
This review was submitted before 2018 and has not been verified.

4/10 Poor

Darren, Brisbane Australia

Disliked: Cleanliness, property conditions & facilities, room comfort
Do not expect much
Hotel is in a good location is about the best I can say about this hotel. Rooms are poorly maintained and cleaned and not serviced daily unless you complain. Breakfast is limited for westerners, toast, cereal and baby hotdog sausages unless you like rice and noodles. Pool was clean for the day of arrival but did not seen the pool cleaned while there as had many insects and leaves floating (even a dead frog) in it.
This review was submitted before 2018 and has not been verified.

6/10 Okay

또라, SEOUL

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
저렴하고 괜찮은 리조트지만 .. 조식 및 시설은 크게 기대하지 않는 게 좋아요,
조식은 시리얼 제외하고 정말 먹을 거 없으니 라면가져가셨으면 그걸 드시는 걸 추천드려요. 저렴한 가격에 독채를 쓸 수 있다는 점이 가장 큰 장점이라고 생각하고 리조트 내에 바 가 있어서 뭐 드시기에는 나쁘지 않아요. 바로 옆에 큰 바도 있었고.. 음 차도를 따라 걷긴하지만 10분 정도 걸으면 마트가 있구요 과일같은거 팔더라구용 흠.. 체낭 번화가와는 매우 멉니다. 걸어가시는건 ..아닌것 같아요.= 문짝이나 이런저런게 고장나고 와이파이가 계속 튕겼는데 와이파이는 저만 그런것 같고... 카드키로 문 안열리는건 말씀드리니까 친절하게 열쇠로 주셨어요. 직원분들 정말 친절하세요. 그점은 매우 만족스러워요. 음.. 조식제외하면 정말 괜찮다고 생각합니다.
This review was submitted before 2018 and has not been verified.

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Teuer und zu klein
Pool war verdreckt. ansosnsten aussenanlage schön Zimmer viel zu klein Komfort ungenügend im Zimmer Frühstück und Servicepersonal in Ordnung Hotel viel zu teuer
This review was submitted before 2018 and has not been verified.

6/10 Okay

R, München

Liked: Cleanliness, property conditions & facilities, room comfort
Gut für ein paar Tage
Großes sauberes Zimmer in einem Bungalow, Pool ist eher ein Planschbecken und nicht einladend
This review was submitted before 2018 and has not been verified.

4/10 Poor

alessandro, firenze

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un' occasione perduta
Posto che sarebbe molto carino sia come posizione che come struttura. Peccato sua molto sporco con una colazione scarsa sia di qualità che di quantità. Partito 2 giorni prima del previsto no nonostante avessi prepagato anche per le pessime condizioni atmosferiche
This review was submitted before 2018 and has not been verified.

6/10 Okay

malaysian, from KL

Disliked: Property conditions & facilities
Average hotel, value for money.
Room reasonably clean. We stayed for 2 nights. On first day, found that basin of bathroom was not draining, informed receptionist and requested for repair. Upon returned to room in evening, someone appeared to have attended to faulty drainage of basin but still Not draining! Request to look into this problem the next day, till we checked out on 3rd day, problem Not Resolved!
This review was submitted before 2018 and has not been verified.

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Hits and misses
The hotel could have been the cosy, laidback resort it set out to be if not for the general upkeep which was appalling. Our rooms were clean, but the aircon was wonky, every unit's door creaked terribly (we were woken every morning by our early-rising neighbours), the basin almost disconnected from the wall when I leaned on it (!!), and the towels were stained yellow. At least the wifi and tv reception was great. The main reason I chose this hotel was the pool, which looked lovely in the online photos. But in reality, it was filled with all manner of fallen foliage and dead insects, and a male staff who was sweeping around the pool simply shrugged and said he had no idea when or IF the pool would be ready. Don't EVER opt for the breakfast. The selection was paltry and tasted terrible (how do you screw up fried eggs?), and the cook spent more time staring into space and watching tv, which explained why the food and coffee were constantly running short. The hotel is too far from any decent eateries and the main Cenang area, which was fine with me since I wanted somewhere quiet. The nearest beach is Tengah Beach about ten minutes' walk away, much quieter and less commercialised than Cenang Beach. The hotel's only saving grace is its reception staff who were helpful and friendly and generous with info.