They wanted us to arrive by 10pm, although they sent instructions how to access the room. My wife called twice and both times straight to voicemail, so she left a message saying we would arrive later. They never responded to us. When we arrived. we found the room and as soon as we opened the door we had a gush of freezing cold air. The room was freezing cold from an AC vent in the ceiling, which we had no control over.
We looked over the room and it seemed nice and clean. We looked at the bed and there were 2 slab style pillows with cushions on top. The slab pillows were exactly that, more like bases for normal pillows to sit on top. The bed was like a slab of concrete, it was rock hard and there was n o way we could sleep on that. I laid on it for a few minutes and my neck started feeling strained, like no way were we going to stay in that room with a bed like that and the freezing cold air blowing on the bed.
My wife tried calling again, and no surprise straight to voicemail. I looked for other places to stay as there was no way we would be staying there in that room, especially as they could not be reached by phone. After driving for 8 hours to get there and driving for work, the last thing we expected was a bed like a rock. We would have been more comfortable sleeping on the floor on yoga mats!
Overall rating,
service 0/10
Cleanliness 8/10
Room facilities 2/10