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Água Hotels Riverside

4.0 star property
Riverwalk hotel with a marina and a full-service spa

Choose dates to view prices

your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Água Hotels Riverside

Indoor pool, outdoor pool, open 10:00 AM to 7:00 PM, pool umbrellas
Indoor pool, outdoor pool, open 10:00 AM to 7:00 PM, pool umbrellas
Indoor pool, outdoor pool, open 10:00 AM to 7:00 PM, pool umbrellas
Point of interest
Indoor pool, outdoor pool, open 10:00 AM to 7:00 PM, pool umbrellas

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Spa
  • Gym
  • Pool
The current price is AED 231
AED 253 total
includes taxes & fees
4 Feb - 5 Feb

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Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Superior Studio (2)

In-room safe, desk, free WiFi, bed sheets

Superior Studio (2)

Highlights

Balcony
Air conditioning
Mini-fridge
Flat-screen TV
Private bathroom
Designer toiletries
Hair dryer
Microwave
  • 45 sq m
  • River view
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Standard Double or Twin Room (2)

In-room safe, desk, free WiFi, bed sheets

Standard Double or Twin Room (2)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Designer toiletries
Rainfall showerhead
Hair dryer
Private bathroom
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Suite (Riverside) (2+2)

In-room safe, desk, free WiFi, bed sheets

Suite (Riverside) (2+2)

Highlights

Balcony
Air conditioning
Flat-screen TV
Separate bedroom
Designer toiletries
Shower/tub combination
Hair dryer
Private bathroom
  • 75 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Sofa Beds

View all photos for Suite (Riverside) (2+1)

In-room safe, desk, free WiFi, bed sheets

Suite (Riverside) (2+1)

Highlights

Balcony
Air conditioning
Flat-screen TV
Separate bedroom
Designer toiletries
Shower/tub combination
Hair dryer
Private bathroom
  • 75 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Suite (Riverside) (2)

In-room safe, desk, free WiFi, bed sheets

Suite (Riverside) (2)

Highlights

Balcony
Air conditioning
Flat-screen TV
Separate bedroom
Designer toiletries
Rainfall showerhead
Hair dryer
Private bathroom
  • 75 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room Single Use

In-room safe, desk, free WiFi, bed sheets

Standard Double Room Single Use

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Designer toiletries
Rainfall showerhead
Hair dryer
Private bathroom
  • Sleeps 1
  • 1 Double Bed OR 2 Twin Beds

View all photos for Junior Suite (Standard) (3)

In-room safe, desk, free WiFi, bed sheets

Junior Suite (Standard) (3)

Highlights

Balcony
Air conditioning
Mini-fridge
Flat-screen TV
Separate bedroom
Designer toiletries
Shower/tub combination
Hair dryer
  • 75 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Junior Suite (Standard) (2)

In-room safe, desk, free WiFi, bed sheets

Junior Suite (Standard) (2)

Highlights

Balcony
Air conditioning
Mini-fridge
Flat-screen TV
Separate bedroom
Designer toiletries
Shower/tub combination
Hair dryer
  • 75 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite (Superior) (2)

In-room safe, desk, free WiFi, bed sheets

Junior Suite (Superior) (2)

Highlights

Balcony
Air conditioning
Flat-screen TV
Separate bedroom
Designer toiletries
Shower/tub combination
Hair dryer
Private bathroom
  • 75 sq m
  • River view
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Suite (4)

In-room safe, desk, free WiFi, bed sheets

Family Suite (4)

Highlights

Balcony
Air conditioning
Refrigerator
Flat-screen TV
Separate bedroom
Designer toiletries
Shower/tub combination
Hair dryer
  • 112 sq m
  • River view
  • Sleeps 4
  • 4 Twin Beds

View all photos for Superior Double or Twin Room (2)

In-room safe, desk, free WiFi, bed sheets

Superior Double or Twin Room (2)

Highlights

Balcony
Air conditioning
Flat-screen TV
Designer toiletries
Rainfall showerhead
Hair dryer
Private bathroom
Satellite channels
  • 37 sq m
  • River view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Family Suite (4+2)

In-room safe, desk, free WiFi, bed sheets

Family Suite (4+2)

Highlights

Balcony
Air conditioning
Refrigerator
Flat-screen TV
Separate bedroom
Designer toiletries
Shower/tub combination
Hair dryer
  • 112 sq m
  • River view
  • Sleeps 6
  • 4 Twin Beds and 2 Twin Sofa Beds

View all photos for Junior Suite (Superior) (2+1)

In-room safe, desk, free WiFi, bed sheets

Junior Suite (Superior) (2+1)

Highlights

Balcony
Air conditioning
Flat-screen TV
Separate bedroom
Designer toiletries
Shower/tub combination
Hair dryer
Private bathroom
  • 75 sq m
  • River view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Standard Studio (2)

Standard Studio (2) | In-room safe, desk, free WiFi, bed sheets

Standard Studio (2)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Designer toiletries
Shower/tub combination
Hair dryer
Private bathroom
  • 45 sq m
  • Sleeps 3
  • 2 Twin Beds OR 1 Double Bed

View all photos for Family Suite (5)

In-room safe, desk, free WiFi, bed sheets

Family Suite (5)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Separate bedroom
Designer toiletries
Shower/tub combination
  • 112 sq m
  • River view
  • Sleeps 5
  • 4 Twin Beds and 1 Twin Sofa Bed

View all photos for Family Suite (4+1)

In-room safe, desk, free WiFi, bed sheets

Family Suite (4+1)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Separate bedroom
Designer toiletries
Shower/tub combination
  • 112 sq m
  • River view
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Suite (Riverside) (3)

In-room safe, desk, free WiFi, bed sheets

Suite (Riverside) (3)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Designer toiletries
Rainfall showerhead
Hair dryer
  • 75 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Standard Double or Twin Room (2+1)

In-room safe, desk, free WiFi, bed sheets

Standard Double or Twin Room (2+1)

Highlights

Balcony
Air conditioning
Flat-screen TV
Designer toiletries
Rainfall showerhead
Hair dryer
Private bathroom
Satellite channels
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Junior Suite (Standard) (2+1)

In-room safe, desk, free WiFi, bed sheets

Junior Suite (Standard) (2+1)

Highlights

Balcony
Air conditioning
Mini-fridge
Flat-screen TV
Separate bedroom
Designer toiletries
Shower/tub combination
Hair dryer
  • 75 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Junior Suite (Standard) (2+2)

In-room safe, desk, free WiFi, bed sheets

Junior Suite (Standard) (2+2)

Highlights

Balcony
Air conditioning
Mini-fridge
Flat-screen TV
Separate bedroom
Designer toiletries
Shower/tub combination
Hair dryer
  • 75 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Sofa Beds

View all photos for Junior Suite (Superior) (3)

In-room safe, desk, free WiFi, bed sheets

Junior Suite (Superior) (3)

Highlights

Balcony
Air conditioning
Flat-screen TV
Separate bedroom
Designer toiletries
Shower/tub combination
Hair dryer
Private bathroom
  • 75 sq m
  • River view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Junior Suite (Superior) (2+2)

In-room safe, desk, free WiFi, bed sheets

Junior Suite (Superior) (2+2)

Highlights

Balcony
Air conditioning
Flat-screen TV
Separate bedroom
Designer toiletries
Shower/tub combination
Hair dryer
Private bathroom
  • 75 sq m
  • River view
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds

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Exterior

Hotel Algarve Casino

Pool
Breakfast included
Spa
Pet friendly
8.6 out of 10, Excellent, 1,000 reviews
The price is AED 320
AED 346 total
includes taxes & fees
3 Feb - 4 Feb
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About the neighborhood

Map
Quinta das Marinhas do Parchal, Lagoa, 8400

What's nearby

  • Slide and Splash Water Park - 6 min drive
  • Portimão Marina - 8 min drive
  • Três Castelos Beach - 13 min drive
  • Rocha Beach - 15 min drive
  • Carvoeiro Beach - 20 min drive

Getting around

  • Lagoa Ferragudo Station - 10 min walk
  • Faro Intl. Airport (FAO) - 46 min drive

Restaurants

  • ‪Crocante - ‬9 min walk
  • ‪D Barca Taberna - ‬3 min drive
  • ‪Taberna da Maré - ‬3 min drive
  • ‪Churrasqueira Brenda - ‬8 min walk
  • ‪Restaurante Girassol - ‬7 min walk

About this property

Água Hotels Riverside

Upscale family-friendly hotel near Slide and Splash Water Park
Located close to Rocha Beach, Água Hotels Riverside provides a marina, a poolside bar, and a terrace. Treat yourself to a body scrub, reflexology, or a facial at Aguaviva Spa, the onsite spa. The on-site seafood restaurant, Vista Rio, features al fresco dining and pool views. Free in-room WiFi is available to all guests, along with a garden and a playground.
You'll also find perks like:
  • An indoor pool and an outdoor pool, with sun loungers and pool umbrellas
  • Free self parking
  • Continental breakfast (surcharge), a roundtrip airport shuttle (surcharge), and babysitting (surcharge)
  • A computer station, a banquet hall, and massage treatment rooms
  • Guest reviews give top marks for the helpful staff
Room features
All 134 rooms have comforts such as air conditioning, as well as perks like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with designer toiletries and hair dryers
  • Flat-screen TVs with satellite channels
  • Balconies, daily housekeeping, and desks

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Free beach shuttle

Food and drink

  • Continental breakfast available for a fee daily 7:00 AM–10:30 AM: EUR 10.6 for adults and EUR 5.30 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • Vista Rio

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Indoor pool
  • Outdoor pool
  • Playground
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • Marina onsite
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Massage - hot stone
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Outdoor space

  • Balcony

More

  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from January 20 to February 12:
  • Bar/Lounge
  • Business center
  • Dining venue(s)
  • Laundry facilities
  • Meeting facilities
  • Parking area
  • Spa
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 1.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.
  • A tax is imposed by the city: From 1 April - 31 October, EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately EUR 10.6 for adults and EUR 5.30 for children
  • Airport shuttle fee: EUR 70 per vehicle (one way)
  • A facilities fee includes use of: sauna; spa; swimming pool

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
Property Registration Number 2991

We should mention

Pool access available from 10:00 AM to 7:00 PM
Children under 16 years old are not allowed in the spa without adult supervision

Property is also known as

Agua Hotels Riverside Hotel Lagoa
Água Hotels Riverside Lagoa
Agua Hotels Riverside Portugal/Lagoa, Algarve
Água Riverside Lagoa
Água Hotels Riverside Hotel Lagoa
Água Hotels Riverside Hotel
Água Hotels Riverside Hotel
Água Hotels Riverside Lagoa
Água Hotels Riverside Hotel Lagoa

Frequently asked questions

Does Água Hotels Riverside have a pool?

Yes, this property has an indoor pool, an outdoor pool, and a children's pool. Pool access is from 10:00 AM–7:00 PM. The pool is closed seasonally each year from January 20 to February 12.

Is Água Hotels Riverside pet-friendly?

No, pets are not allowed at this property.

How much is parking at Água Hotels Riverside?

Self parking is free at this property.

What time is check-in at Água Hotels Riverside?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Água Hotels Riverside?

Check-out is at noon.

Does Água Hotels Riverside provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 70 per vehicle applies.

Where is Água Hotels Riverside located?

This family-friendly Lagoa hotel is located on the riverwalk, 2.9 mi (4.6 km) from Slide and Splash Water Park, and within 9 mi (15 km) of Rocha Beach and Meia Beach. Carvoeiro Beach and Benagil Beach are also within 9 mi (15 km). Lagoa Ferragudo Station is 10 minutes by foot.

Água Hotels Riverside Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 220 out of 569 reviews" "
Rating 8 - Good. 238 out of 569 reviews" "
Rating 6 - Okay. 81 out of 569 reviews" "
Rating 4 - Poor. 22 out of 569 reviews" "
Rating 2 - Terrible. 8 out of 569 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Carlos, Fort Lauderdale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly. The hotel was fine. I could stay there again. However, there is room for improvement. I reserved a room with a river view. My room had a farm view with cows and horses. I complained, the front desk told me my room was not supposed to have the river view. I have never been in a hotel where we are required to wear a swim-cap to get into a Jacuzzi. We do not swim in a jacuzzi, our head does not get into the water in the jacuzzi and yet, we are required to pay for a swim cap to get inside the jacuzzi. The breakfast buffet was good. However, there is something that I found funny. There is a person dressed up as a chef on an egg station. This person nicely dressed as a chef does not make omelets or scrambled eggs, or anything else. The person is there to make fried eggs. I find it funny that the hotel dress someone up as a chef to fry eggs and cannot make omelets for the clients. Anyway, some improvements are need for them to get a 5 star review.
Stayed 4 nights in Dec 2024

10/10 Excellent

GHEORGHE

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A quiet country with friendly people
Stayed 9 nights in Dec 2024

10/10 Excellent

Nancy, Seekonk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated the fact that the inspired pool, jacuzzi, sauna and turkish shower were included in the stay. Very nice perk.
Stayed 3 nights in Dec 2024

6/10 Okay

Bayo

Traveled with partner, Traveled with family
Economical and friendly
Stayed 1 night in Aug 2024

8/10 Good

Lawrence P

Stayed 1 night in Jul 2024

10/10 Excellent

Randy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 7 nights. It was the perfect location for us, as we used it as a base while visiting several Algarve locations. It was very quiet and private. The staff and facilities were excellent, especially the breakfast buffet, which is totally worth including when you book. We booked a Studio that had a kitchenette. We wouldn't get that room again, as we didn't really use the kitchenette and never was able to figure out the microwave/oven combo. We were provided a tea kettle upon request. Overall we loved staying at the Riverside Agua and would definite stay there again, only we'd probably stay in a different room.
Stayed 6 nights in Jun 2024

10/10 Excellent

Carina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Hotel was clean. Room was spacious. Really calm and relaxed atmosphere. No noise from other guests. Staff was professional and helpful.
Stayed 2 nights in Jun 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Super friendly staff & lovely facilities.
Stayed 7 nights in May 2024

6/10 Okay

Yolanda

Liked: Cleanliness, property conditions & facilities
3.5/5 good hotel
Overall good stay. The beds are extremely uncomfortable. The bathrooms gets smelly as theres no ventilation. It can be quite pricey. And there was a stressful issue at check out as they made a mistake with our booking. The spa was very affordable but the jacuzzi was not working.
Stayed 7 nights in May 2024

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good stay in a picturesque location, nice room, nice spa and nice breakfast, if I could suggest any improvements I’d say an upgrade to the gym and ev charging.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jeff

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location, view, staff. The bar/restaurant was amazing, and their staff were also quite polite and accommodating.
Stayed 2 nights in Nov 2023

10/10 Excellent

Aodan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Wilma

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was huge, loved it! The breakfast has a Chef that made me fried eggs. The best breakfast in the whole trip.
Stayed 2 nights in Oct 2023

10/10 Excellent

puiyi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet neighborhood,,excellent view from my room, nature blessed. Wake up w sunset & birds chirping. Recommended
Stayed 3 nights in Oct 2023

10/10 Excellent

Narjesbita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean and friendly environment
Stayed 13 nights in Aug 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We had a lovely stay. Great suite with a kitchen. The fridge was broken before we got there and we’re given a minibar fridge instead and upgraded to half board rather than just breakfast. Breakfast was lovely and the evening dinner buffet changed the main meals every evening. The hotel and surroundings are quiet with great views over the river. The infinity pool is lovely and was never very busy. Only downside is that there was no tea and coffee making facilities in the room and the bottled water wasn’t refreshed.
Stayed 4 nights in Aug 2023

8/10 Good

Anthony

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023

8/10 Good

Sherrilee

Stayed 4 nights in Jun 2023

10/10 Excellent

Joao

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks to the staff for the accommodation.
Stayed 4 nights in May 2023

10/10 Excellent

Kirsty

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff. And it’s only 5 euros to get to strip in an Uber. Only thing I would say be nice if they played music around the pool , lovely hotel I would stay again

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful hotel. Lots of amenities I didn't have time to use, like the outdoor infinity pool and the fitness center and spa. The buffet dinner and breakfast were A+++.
Stayed 1 night in May 2023

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, amenities
Hotel had beautiful views, restaurant staff were excellent especially Jorge he made the stay feel special. The hotel rooms are very basic almost hostel style but is fine for a couple of nights.
Stayed 7 nights in Apr 2023

4/10 Poor

Ms G

Liked: Cleanliness
Disliked: Staff & service, room comfort
Disappointing
A disappointing 1-night stay as we were expecting a 4* experience and it's hard to see how this place has been rated. It was barely 3*. Everything was pared down to the minimum. Just about warm enough in the room with a noisy AC but no hot water at night and just warm in the morning. The room was clean and spacious but with only one desk chair, no tea making facilities or even glasses in the bathroom for washing teeth. Lumpy pillows and small bath towels. We asked for a kettle but it was useless without cups or teabags, though we were told we could buy some.The restaurant was cold at all meals so the food went cold quickly. We were told it was because there was a lot of glass frontage but the heating was inadequate. Everyone kept their coats on so dining was not comfortable.The warmest place was the reception and it was bizarre having to walk outside to access the room, restaurant and spa as no interior walkways joined the buildings. May not be so bad in a warm summer but accessing the spa was particularly difficult. Robes and towels were 'for hire', changing area unclean, no soap in the 2 small showers. About 15 lockers but only one tiny bench to barely sit 3, so changing was uncomfortable and there was nowhere to relax. Astonishingly, there was no drinking water available so the spa barely met health and safety standards for treatments and certainly no 4* luxury.
Stayed 1 night in Jan 2023

8/10 Good

STEPHEN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2023

8/10 Good

Beatriz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities