I booked a deluxe sea view double bed room on Expedia. When I showed up at the hotel, they claimed I was booked for a worse room without a view (garden view). Not only that, they put me in a twin room with small twin beds and they said I would have to change rooms on my third night and final night of my stay, which as anyone knows, is a big inconvenience. So, I had to argue with them and get Expedia to help me get the deluxe sea view room I booked and paid for.
I spent the first hour killing countless mosquitoes, flies, spiders, cockroaches, and caterpillars. I understand it’s the wild tropics, but the staff clearly put no effort into pest control. There were huge gaps between the front and rear doors and the floors underneath them, allowing any bugs to waltz in. Every time I left the room for a few hours I would return to see loads of bugs, mostly centipedes/millipedes and mosquitoes. Same goes for every morning I woke up. I killed 100 bugs during my 3 day stay. I spoke with other visitors on my boat tour the next day, and they all said that there were few or no bugs in their hotel rooms at different hotels.
The staff are nice and always smile and greet you, but unfortunately they aren’t very good at cleaning, pest control, or keeping reservations organized.
Internet was very spotty and rarely worked. Internet didn't work most of the time.