2/10 Terrible
Henry
11 December 2024
Booked this hotel through Expedia and 2 days before the trip, Valencia was flooded. Due to the roads into the area being flooded, I contacted Expedia to cancel my reservation but was within my 48 cancellation period so a cancellation fee of 1 day was to be deducted. Expedia attempted to contact the hotel multiple times to see if the cancellation fee could be waived due to a natural disaster but the hotel never responded. This hotel does not respond to third party booking sites and due to that, not only was the cancellation fee not waived but they never refunded the remainder of my original booking. I have been dealing with this for over a month with no resolution in sight.
Henry
Stayed 2 nights in Nov 2024