2/10 Terrible
Mark R., Manchester
19 October 2019
A Great Location Ruined
When we arrived at around 9pm the stairway was completely unlit making the journey upstairs and entry to the property difficult. We soon realised there was a generator running outside not far from the bedroom. This was noisy and was running 24/7. The pool at least for the first half of the week was cloudy and looked dirty the area around the pool was unkept with builders tape strapped around the railings. We didn't see anyone using the pool and we didn't either. We raised these issues with the owner who admitted she was aware that the "maintenance of the building leaves a lot to be desired". She offered cancellation but with nowhere else to go we accepted a discount which never materialised. I would have expected to be informed of these known issues before our stay so that we had the opportunity to arrange alternative accommodation.