![Holiday Home Exterior [summer]](https://images.trvl-media.com/lodging/17000000/16650000/16642300/16642235/40d03515.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium)
6/10 Okay
Gary A.
13 January 2023
Disliked: Cleanliness
Beautiful location but let down by poor attention to detail.
This is a beautiful property in a stunning remote location.
Unfortunately the experience was dampened due to several issues when we arrived at the property.
1. No welcome to the property, no advice on location or local amenities.
2. Paid a substantial fee for wood for the log burner which was very expensive considering it’s in a large storage shed and collected from local woodland and not kiln dried. On arrival we received a text to collect the wood ourselves from the shed.. despite the price there were no fire lighters and no kindling. With no advice on local amenities and being so rural we were left with no fire.
3. On going into the loft bedroom where my daughter was due to sleep it was covered in hundreds of flys. The windows were blacked out with swarms of them, fly matter on the beds, dead flys on the beds, in the sinks, sofa..
we text the owner of the property and to this day have not received any communication back, at the time not even an apology or a suggestion of coming and cleaning it for us. I was required to clean and disinfect all of this on arrival and then daily for the whole visit with no help.
4. Online list a cleaning fee you must leave
Pay on leaving. Stating a fresh clean 5hrs before arrival, this had not been done. With fly carcasses over the house, dirty sink, unmade beds this was obvious.
5. No simple condiments such as salt and pepper, sugar… nothing was available and again being rural, no welcome on arrival we had no idea where to start.
6. There was an information pack on arrival however this was chaotic and NOT IN ENGLISH!!
7. The beds were unmade and only hand towels available despite the information advertised.
8. Being in a rural area is wonderful but having some guidance for exploring would have been so much better.
We did not meet the owner of the property. He left the key inside the house and the house open and we were advised to do the same on leaving. This left me feeling somewhat uneasy.
Overall for the price we paid for 6 nights was expensive, then a further high cost for wood, plus the tub, and despite the cleaning charge he later stated this too had increased.
For an over all charge we would have expected to not have had these issues and been warmly welcomed and advised on the local area to ensure a wonderful experience. However this was not the case. This is a real shame as the property could offer so much more..
Gary A.
Stayed 6 nights in Jan 2023