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"For being a random choice, wanted a somewhat backwater view with a balcony this was a great find. Also I am a high level Bonvoy member so I love that it is part of the Bonvoy grp. The staff and all were very friendly and helpful. The rooms were clean and seemed modern and newly done. Only a small improvement as a suggestion.... The timing of service requests should be looked into. And pick up of in room dining trays from the corridors should be done more frequently. Our dnr tray was still outside in the morning when we were going for breakfast. But in the whole it was a lovely peaceful stay. Glad it was attached to the mall however we didn't need to go to the mall. Will definitely try and visit again."

"The hotel and its staff are absolutely amazing. I have a severe nut allergy, so traveling to India is a bit nerve-wracking. Unfortunately, on the first morning, I had a reaction at the hotel breakfast. The staff sprang into action and got us transportation to the hospital. The F&B manager even came to the hospital to check on me. Luckily the reaction wasn't so severe, but the way the staff handled it was very impressive. Big thanks to Abel and the Port Muziris staff."

"Great service from Pragil Prabhakaran, Thomas Kutty, Jasmin, Chef Nirmal, Ribin and Banrisha"

"Room service Dinning options are limited and expensive. "

"Amazing stay. Nothing to report. Everything was brilliant. Can’t fault it and looking forward to staying again."

"We picked this hotel because of their excellent Travel Desk services. From the very first Manjusha was very responsive and helped us with our travel bookings. We made a last minute decision to go to Kochi and were looking for someone local to help with travel arrangements. Manjusha helped with picking out trip ideas for us as well as arranging a car and driver. Everything was reasonably priced and well coordinated. The hotel itself was good with friendly staff. Breakfast buffet which was included was very good. I’d recommend this place especially their concierge services."

"Great staff and service. Unfortunately one of the restaurants was closed due to renovations"

"Had a great time at Viventa.All staff were very helpful."

"Arrived early and they were able to get me my room immediately. Was unwell and they got me to a doctor. Staff were helpful, room was clean and modern, bed comfortable, highly recommend."