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"The staff is very rude and unfriendly. The rooms are very different as to what is shown in the poctures. Restaurant kitchen is not clean. Team memebers from Happy Hub were good."

"The room was clean however the amenities were not well maintained. The property as a whole needs a lot in improvement. No kits were provided in the washrooms for freshening. "

"Brilliant place. Brilliant staff. Brilliant food. It’s a luxury property. A bit tough to get to but once you get there.. you’ll never have enough of the view. The best thing you can do is wake up early for the sunrise. Do not miss it at any cost."

"Rude staff and poor dining options."

"Room had no hand towel or mat at bathroom. Room floor wasn’t clean and tiles broken."

"I booked this hotel on a whim after reading the reviews and wanting to pamper myself on my vacation to India. I was traveling there with another friend of mine. The Manager Mr. Randheesh and Ms. Renju graciously greeted us and helped make tour arrangements as well. The chef and other staff kept checking on us to make sure we were comfortable and happy. The villa with the pool was grand, private and beautiful. I just wished the mountain view was not blocked by all the shrubs. I think that was not the case with the second villa they had on property. The breakfast buffet was perfect with variety and tasted authentic. We tried the spa service as well and I enjoyed it as well. The price for the booking was very steep but the service and room was worth it. There is one comment however I would like to make. Although I had made the booking in my name, they treated my friend as the superior although I mentioned he is a friend not my husband. I wanted to tey an independent excursion in the morning when my friend was asleep and the security staff was very reluctant to arrange an auto at first and asked me if I took permission from my friend before going out. Given that.many foreigners travel here, I was not expecting that cross questioning. They finally did call me an auto when I said I'll walk up the hill to get one myself instead. I visited Munnar during peak summer in April, and since the rooms only have fans we did toss and turn at night. But I had a splendid stay there."

"Good"