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"Hotel is as beautiful as advertised, if not more. Reception staff was friendly and helpful. Breakfast was really good. Rooms were really spacious, modern and clean. Also the restaurant food was amazing."

"In short: one of the worst experiences I've ever had. Worst of all is the customer service. There was only one person at reception who spoke poor English. All the rest of the staff speak only German, all information and signs are in German. When checking in, we did not receive any information about amenities, facilities, absolutely nothing. Also, everyone is EXTREMELY unfriendly, almost rude. Even if there is absolutely no prior information, when you arrive at the hotel they charge for...

"Good"

"We went to relax a few days after exploring Prague and it was perfect. I would definitely come back here if I ever have the opportunity to go back to Karlovy Vary. Also, the view from our room beautiful. "

"The hotel is excellent, it meets all needs, it is always clean, the staff is welcoming, it is centrally located, it is a hotel that I always return to, a small note to conclude: the price of breakfast is high."

"Would definitely stay here again! Beautiful hotel, wonderful staff, beautiful rooms! I had the foot massage and Oatmeal bath as my spa services and they were amazing and very reasonably priced! The staff went out of their way to accommodate and allowed us to stay in the room well after our check out time so that I could check out after my spa treatments. I didn’t even ask! Breakfast buffet was huge and delicious!"

"Lovely old hotel with good facilities and service. May need a bit of a refresh."

"Indeed a place for romance and relax. Excellence is at home! Very nice and clean, staff is very professional and courteous, breakfast and dinner a la carte, kudos to the chef. Highly recommended for a get away from home! Thank you all for your hard work to make us fell home while we are away from home! God bless you all! and Děkuju!dinner is a "