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Ostoya Palace Hotel

4.0 star property
Hotel with a 24-hour front desk, a short walk to Main Market Square

Choose dates to view prices

Photo gallery for Ostoya Palace Hotel

Exterior
Exterior
Hypo-allergenic bedding, minibar, in-room safe, desk
Deluxe Single Room | Bathroom | Shower, free toiletries, hair dryer, bathrobes
Interior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Breakfast available
  • Housekeeping
  • Pet friendly

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Single Room

Standard Single Room | Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Single Room

Highlights

Air conditioning
Refrigerator
TV
Hypo-allergenic bedding
Private bathroom
Bathrobes
Hair dryer
Minibar
  • 15 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Double Room

Highlights

Air conditioning
Refrigerator
TV
Hypo-allergenic bedding
Private bathroom
Bathrobes
Hair dryer
Minibar
  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Single Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Single Room

Highlights

Air conditioning
Refrigerator
TV
Hypo-allergenic bedding
Private bathroom
Bathrobes
Hair dryer
Minibar
  • 15 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Double Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Double Room

Highlights

Air conditioning
Refrigerator
TV
Hypo-allergenic bedding
Private bathroom
Bathrobes
Hair dryer
Minibar
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed

About the neighborhood

Map
ul. Marszalka Józefa Pilsudskiego 24, Kraków, Lesser Poland, 31-109

What's nearby

  • Main Market Square - 9 min walk - 0.8 km
  • Royal Road - 9 min walk - 0.8 km
  • Cloth Hall - 10 min walk - 0.8 km
  • St. Mary's Basilica - 11 min walk - 1.0 km
  • Wawel Castle - 14 min walk - 1.2 km

Getting around

  • Turowicza Station - 6 min drive
  • Kurdwanów P+R Station - 6 min drive
  • John Paul II - Balice Airport (KRK) - 27 min drive

Restaurants

  • ‪Kinki Ramen - ‬4 min walk
  • ‪Liberty Cafe - ‬5 min walk
  • ‪Umeblowana Cafe - ‬3 min walk
  • ‪Smakołyki - ‬6 min walk
  • ‪VELO Food&Bar - ‬1 min walk

About this property

Ostoya Palace Hotel

Upscale hotel near Main Market Square
Located close to Wawel Castle and Royal Road, Ostoya Palace Hotel provides a coffee shop/cafe, dry cleaning/laundry services, and a bar. Stay connected with free in-room WiFi, and guests can find other amenities such as a restaurant.
Additional perks include:
  • Buffet breakfast (surcharge), express check-out, and express check-in
  • Tour/ticket assistance, concierge services, and a front-desk safe
  • 1 meeting room, an elevator, and free newspapers
Room features
All guestrooms at Ostoya Palace Hotel include thoughtful touches such as air conditioning and bathrobes, as well as amenities like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • TVs with satellite channels
  • Refrigerators, coffee/tea makers, and daily housekeeping

Languages

English, Italian, Polish, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–11 AM: PLN 30 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Restaurants on site

  • Pub Kuranty

Family friendly

  • Laundry facilities
  • Refrigerator

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Upper floors accessible by stairs only

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Satellite channels
  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Desk
  • In-room massage
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:30 AM
Contactless check-in available
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: PLN 200
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of PLN 50 per pet, per night (maximum PLN 100 per stay)
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
3 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately PLN 30 per person
  • Pet fee: PLN 50 per pet, per night (maximum PLN 100 per stay)
  • Service animals are exempt from fees
  • Late check-out fee: PLN 200 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

Property is also known as

Ostoya
Ostoya Palace
Ostoya Palace Hotel
Ostoya Palace Hotel Krakow
Ostoya Palace Krakow
Hotel Ostoya Palace
Ostoya Palace Hotel Hotel
Ostoya Palace Hotel Kraków
Ostoya Palace Hotel Hotel Kraków

Frequently asked questions

Is Ostoya Palace Hotel pet-friendly?

Yes, pets are allowed at this property. There's a fee of PLN 50 per pet, per night. Service animals are exempt from fees.

What time is check-in at Ostoya Palace Hotel?

Check-in start time: 2 PM; Check-in end time: 5:30 AM.

What time is check-out at Ostoya Palace Hotel?

Check-out is at noon. Late check-out is available for PLN 200 (subject to availability).

Where is Ostoya Palace Hotel located?

Located in Kraków City Centre, this hotel is within a 10-minute walk of Jagiellonian University, Main Market Square, and Royal Road. Planty Park and National Museum are also within 10 minutes.

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Ostoya Palace Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 53 out of 159 reviews
Rating 8 - Good. 76 out of 159 reviews
Rating 6 - Okay. 21 out of 159 reviews
Rating 4 - Poor. 6 out of 159 reviews
Rating 2 - Terrible. 3 out of 159 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

4/10 Poor

Damian

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

6/10 Okay

Arkadiusz

Liked: Cleanliness
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Ødelagte toalett,rør som banka og bråket alle netter på oppholdet.Hotellet klarte ikke å fikse problemene med toalettet.Skulle være 4stjernet hotell men vi vil rangere det til 2 stjernes etter europeisk standar.Vi spurte etter mer toalettpapir den ene kvelden da jeg hadde mageplager men fikk til svar at det kunne de ikke skaffe , så sent på kvelden.Ikke bra
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2019

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Ei oltu huomioitu hääpäiväämme, vaikka varauksessa maininta.
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Great location close to Old Town; quick 10 minute walk. Generous breakfast open 7am-10am. Our room was fairly large in comparison with others we’ve stayed in while in Europe. There’s a pub/restaurant in the basement of the hotel that’s reasonably priced.
Stayed 9 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 5 nights in Sep 2019

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottima esperienza
Posizione perfetta per andare in centro mantenendo il silenzio è la tranquillità che in centro non c’è. Personale gentilissimo e sempre disponibile. Colazione bella e piena di tutto. Proprio una bella esperienza da ripetere
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ved ankomst ble vi møtt av en meget hyggelig mann som ønsket oss velkommen, forklarte oss litt om hotellet og severdigheter i Krakow. Frokosten var god. Rommet var bra og renholdet meget bra. Vi hadde en god opplevelse her og beliggenheten i forhold til gamlebyen veldig fin. Kommer til å velge samme hotell om vi reiser tilbake il Krakow igjen!
Stayed 4 nights in Aug 2019

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Krakow var en positiv upplevelse
Helt ok hotell och läge som är prisvärt. Normal svensk standard frukost med müsli, fralla och pålägg. Bra service med parkering inom inhägnat område.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Veldig fornøyd!
Veldig hjelpsomme og hyggelige ansattene! Har bodd på flere så si 5 stjerner hoteller i Polen. Men service kan ikke matcher med denne!
Stayed 7 nights in May 2019

10/10 Excellent

lena, Göteborg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rekommenderas varmt
Strålande fint litet hotell, personalen hjälpte till på alla vis. Bodde på "vinden", fräscht och mysigt
Stayed 5 nights in Apr 2019

8/10 Good

jan fuglsang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveler

Stayed 2 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2019

8/10 Good

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Ostoya Kraków
Obiekt usytuowany w bardzo dobrym punkcie, blisko Starego Miasta, co pozwala szybko, na nogach dostać się do Rynku Głównego. Hotel klimatyczny, czysty, godny polecenia. Obsługa na wysokim poziomie. Jedynym minusem jest parking hotelowy, który nie znajduje się bezpośrednio przy obiekcie, tylko dobre 200-300 m trzeba do niego dojść, co w przypadku dużych bagaży może być problematyczne. Poza tym wszystko w jak najlepszym porządku.
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Komfortables Hotel nahe beim Stadtzentrum. Direkte Busverbindung zum Flughafen. Freundliches und hilfsbereites Personal. Sehr gutes Frühstück
Stayed 1 night in Dec 2018

10/10 Excellent

Terje

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Koslig gammelt hotell, bra service, god mat
Stayed 2 nights in Dec 2018

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

tina, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Relaxed and comfortable. Staff are very helpful Rooms are big
Stayed 4 nights in Sep 2018

8/10 Good

Janusz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bardzo dobry, spokojny, kameralny hotel, swietnie polozony - bardzo blisko do Starego Miasta i Plant z jednej strony, kilka minut spaceru do Muzeum Narodowego z drugiej strony.
Stayed 1 night in Sep 2018

8/10 Good

Coletteg, Los Angeles

Liked: Cleanliness, staff & service
Disliked: Room comfort
Great location to old town! Great breakfast and Pub! Hardest bed ever, felt like we were sleeping on stone! Staff helped by putting down extra comforter.
Stayed 4 nights in Sep 2018

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort