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Ostoya Palace Hotel

4.0 star property
Upscale hotel, walk to Main Market Square

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August 2024

Photo gallery for Ostoya Palace Hotel

Exterior
Courtyard
In-room dining
Deluxe Double Room | Hypo-allergenic bedding, minibar, in-room safe, desk
Deluxe Single Room | Bathroom | Shower, free toiletries, hair dryer, bathrobes
Reviews
8.2

Very good

Popular amenities

  • Bar
    BarBar
  • 24/7 front desk
    24/7 front desk24/7 front desk
  • Room service
    Room serviceRoom service
  • Housekeeping
    HousekeepingHousekeeping
  • Breakfast available
    Breakfast availableBreakfast available
  • Laundry
    LaundryLaundry

Explore the area

Map
ul. Marszalka Józefa Pilsudskiego 24, Kraków, Lesser Poland, 31-109
  • Popular LocationMain Market Square9 min walk
  • Popular LocationRoyal Road9 min walk
  • Popular LocationWawel Castle14 min walk
  • AirportKraków (KRK-John Paul II - Balice)24 min drive

Room options

View all photos for Standard Single Room

Standard Single Room | Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Single Room

Highlights

Air conditioning
Refrigerator
TV
Hypo-allergenic bedding
Bathrobes
Hair dryer
Private bathroom
Coffee/tea maker
  • 15 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Double Room

Highlights

Air conditioning
Refrigerator
TV
Hypo-allergenic bedding
Bathrobes
Hair dryer
Private bathroom
Coffee/tea maker
  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Single Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Single Room

Highlights

Air conditioning
Refrigerator
TV
Hypo-allergenic bedding
Bathrobes
Hair dryer
Private bathroom
Coffee/tea maker
  • 15 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Double Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Double Room

Highlights

Air conditioning
Refrigerator
TV
Hypo-allergenic bedding
Bathrobes
Hair dryer
Private bathroom
Coffee/tea maker
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed

About the neighborhood

Kraków

Located in Kraków, Ostoya Palace Hotel is in the historical district. Wawel Castle and Oskar Schindler Factory are cultural highlights, and some of the area's notable landmarks include Royal Road and Wieliczka Salt Mine. Looking to enjoy an event or a game while in town? See what's happening at Cracovia Stadium or Wisla Stadium.
Visit our Kraków travel guideOpens in a new window

What's nearby

  • Main Market Square - 9 min walk
  • Royal Road - 9 min walk
  • St. Mary's Basilica - 11 min walk
  • Wawel Castle - 14 min walk
  • Oskar Schindler Factory - 7 min drive

Getting around

  • Turowicza Station - 6 min drive
  • Sanktuarium Bożego Miłosierdzia Tram Stop - 6 min drive
  • John Paul II - Balice Airport (KRK) - 25 min drive

Restaurants

  • ‪Umeblowana Cafe - ‬3 min walk
  • ‪Kinki Ramen - ‬4 min walk
  • ‪Smakołyki - ‬5 min walk
  • ‪OTTAMAM Meat & Go - ‬3 min walk
  • ‪Mercy Brown - ‬5 min walk

About this property

Ostoya Palace Hotel

Upscale hotel located in Kraków City Centre
Ostoya Palace Hotel is located close to Main Market Square and Wawel Castle, and provides a coffee shop/cafe, dry cleaning/laundry services, and a bar. Stay connected with free in-room WiFi, and guests can find other amenities such as a restaurant.
Additional perks include:
  • Buffet breakfast (surcharge), express check-out, and express check-in
  • Luggage storage, 1 meeting room, and free newspapers
  • A front-desk safe, concierge services, and tour/ticket assistance
Room features
All guestrooms at Ostoya Palace Hotel include thoughtful touches such as air conditioning and bathrobes, as well as amenities like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • TVs with satellite channels
  • Refrigerators, coffee/tea makers, and daily housekeeping

Languages

English, Italian, Polish, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Food and drink

  • Buffet breakfast available for a fee daily: PLN 30 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Restaurants on site

  • Pub Kuranty

Family friendly

  • Laundry facilities
  • Refrigerator

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Upper floors accessible by stairs only

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Satellite channels
  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Desk
  • In-room massage
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:30 AM
Contactless check-in available
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: PLN 200
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of PLN 50 per pet, per night (maximum PLN 100 per stay)
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
3 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately PLN 30 per person
  • Pet fee: PLN 50 per pet, per night (maximum PLN 100 per stay)
  • Service animals are exempt from fees
  • Late check-out fee: PLN 200 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

Property is also known as

Ostoya
Ostoya Palace
Ostoya Palace Hotel
Ostoya Palace Hotel Krakow
Ostoya Palace Krakow
Hotel Ostoya Palace
Ostoya Palace Hotel Hotel
Ostoya Palace Hotel Kraków
Ostoya Palace Hotel Hotel Kraków

Frequently asked questions

Is Ostoya Palace Hotel pet-friendly?

Yes, pets are allowed at this property. There's a fee of PLN 50 per pet, per night. Service animals are exempt from fees.

What time is check-in at Ostoya Palace Hotel?

Check-in start time: 2 PM; Check-in end time: 5:30 AM.

What time is check-out at Ostoya Palace Hotel?

Check-out is at noon. Late check-out is available for PLN 200 (subject to availability).

Where is Ostoya Palace Hotel located?

Located in Kraków City Centre, this hotel is within a 10-minute walk of Jagiellonian University, Main Market Square, and Royal Road. Planty Park and National Museum are also within 10 minutes.

Ostoya Palace Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 53 out of 159 reviews" "
Rating 8 - Good. 76 out of 159 reviews" "
Rating 6 - Okay. 21 out of 159 reviews" "
Rating 4 - Poor. 6 out of 159 reviews" "
Rating 2 - Terrible. 3 out of 159 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location close to Old Town; quick 10 minute walk. Generous breakfast open 7am-10am. Our room was fairly large in comparison with others we’ve stayed in while in Europe. There’s a pub/restaurant in the basement of the hotel that’s reasonably priced.
Stayed 9 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 5 nights in Sep 2019

10/10 Excellent

tina, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Relaxed and comfortable. Staff are very helpful Rooms are big
Stayed 4 nights in Sep 2018

8/10 Good

Coletteg, Los Angeles

Liked: Cleanliness, staff & service
Disliked: Room comfort
Great location to old town! Great breakfast and Pub! Hardest bed ever, felt like we were sleeping on stone! Staff helped by putting down extra comforter.
Stayed 4 nights in Sep 2018

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Krakow Ostoya Palace Hotel
Enjoyable stay. Staff friendly and efficient. Short walk to main square but watch out from trams when crossing to university area. Breakfast sufficent choices.No problems sleeping. Recommended.
Stayed 4 nights in Dec 2017

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Brilliant location.
Would recommend this hotel as it is centrally located.

6/10 Okay

Glenn, Mumbai, India

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice but the rooms on the 2nd flr are small
Very nice hotel, centrally located close to the old town with easy access to the Tram stop. Good service and breakfast. The hotel is in what seems like a historic building which is very well maintained. Please be aware that the rooms on the 2nd floor do not have regular windows-they have a skylight which can be opened.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Ostoya Palace hotel.
Of our four hotels in Poland, this was the best! Great staff, great location, breakfast included. Would go back with no reservations.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed our stay. Staff helpful and always willing to help. A typical Polish hotel.

8/10 Good

alan, MANCHESTER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good position for city centre and public transport
very good hotel any request handled quickly and without fuss. good position relative to city centre and transport but far enough away to be quite. not overloaded with facilities but does have 24hr front desk. rooms spacious and clean and made up every day.breakfast was acceptable though was an extra cost. staff very courteous and quick to offer any help.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay. The WiFi was a bit spotty, but the room was clean and reception was friendly and spoke English. Breakfast is available and a bit pricey (30 PLN) compared to what you could get elsewhere. Great location close to Old Town and the Market Square. The pub/restaurant downstairs also has good food and decent prices.

10/10 Excellent

Zeev, Haifa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Came for a conference at the university. It's a 5 minutes walk to the university and 10 minutes walk to the center of the town. Service was perfect and location was very convenient and safe.

10/10 Excellent

Alan, Livingston, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel for exploring Krakow
I arrived in Krakow at the main bus station - the hotel is an easy 20-30 minute walk through the park. Check-in was easy, the staff were friendly and helpful. The room was spacious and comfortable. Breakfast was continental buffet, not the widest choice I've had, but absolutely fine. The hotel is a short walk from the main square, or from the river in the opposite direction - an ideal location for exploring Krakow.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short business trip
The hotel was quite traditional and quaint. Good to have tea/coffee facilities in the toom.

8/10 Good

stefano v.

Liked: Cleanliness, room comfort
easy staff nice hotel
hotel met expectations nice and clean friendly staff and good location

8/10 Good

Steve, Romsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City Centre Hotel
Close to city centre, easy access to main tourist attractions. Perfect for what we wanted. Attentive staff.

8/10 Good

Blueboy

Liked: Cleanliness, staff & service, room comfort
Kraków hols
We were on a 4 night mini break ,Kraków s a beautiful city with many awesome buildings ,this hotel was a five to ten minute walk to central square were you find restaurants and bars and cafes ,we booked our excursions to auschwitz and birkenau camps and also the salt mines of wieliczka. The Ostoya Palace Hotel is a good hotel but a bit jaded I think ,good staff,and clean rooms .

10/10 Excellent

MAREK A.

Liked: Cleanliness, staff & service, room comfort
Ostoya Palace
The location is very close to the Old Town!The staff here were excellent! The attached pub/restaurant has an amazing range and standard of food.

10/10 Excellent

Jacobmosh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Charles, Oakland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel to go back to
Great stay - mainly business for me while my wife had a vacation. We altogether enjoyed our stay at the hotel. The staff are all responsive to any concerns or requests, and we like them. The facilities are comfortable and quiet enough if not luxurious. Breakfast good & custom eggs quickly available on request. Near enough to the old town, and for my purposes very convenient to the Auditorium Maximum.

6/10 Okay

Jaime, Santiago, Chile

Liked: Cleanliness, staff & service
Very good location, near historical places
In general, good opinion. However it is necessary improve details as the duvet's size of the king bed. Besides the room didn't smell quite well. Finally the shower doesn't work properly.

10/10 Excellent

Sharon, Manitoba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel near Old Town Square
We had only a short 2-night stay in Krakow, but we were pleased with the hotel choice we had made. The building itself was once a palatial residence. Although the decor is beginning to look a little bit tired and in need of some replacing, it still retained the air of it's original grandeur with it's high ceilings, stained glass in some of the windows, and paintings in the breakfast room. The building had central air-conditioning, with adjustable thermostats in the rooms. The private bathrooms were fairly small, and included a shower, toilet, sink, and towel-warmer. Our room was on the top floor, so we had skylights instead of windows. The hotel has a lift, if you would rather not take the stairs. The hotel was quiet, and the staff very polite and helpful. The hotel felt very secure to us, and our car was parked in a securely fenced lot. (You need to reserve a parking spot ahead of time.) The location was perfect for us. It is located just one long block outside the green space which encircles the Old Town Square - a 5 to 10 minute walk, depending on your pace. To get to Wawel Castle, or Wieliczka salt mine, we were able to catch the city transit bus from a stop about 2 blocks from our hotel. Our package included the buffet breakfast, with lots of variety - both hot and cold foods, including some delicious breads and baking. If we ever have the opportunity to return to Krakow, we would be happy to stay at this hotel again.

10/10 Excellent

Carmel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort