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Old Town Residence BIS

3.5 star property
Aparthotel with spa services, a short walk to Wawel Castle

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February 2025

Photo gallery for Old Town Residence BIS

Deluxe Studio Suite, 1 Bedroom, City View (number 1) | Premium bedding, iron/ironing board, cribs/infant beds, free WiFi
Deluxe Studio Suite, 1 Bedroom, City View (number 1) | Premium bedding, iron/ironing board, cribs/infant beds, free WiFi
Deluxe Apartment, 1 Bedroom (number 3) | View from room
Deluxe Studio Suite, 1 Bedroom, City View (number 1) | Premium bedding, iron/ironing board, cribs/infant beds, free WiFi
Front of property

Reviews

8.4 out of 10

Very good

Popular amenities

  • Spa
  • Parking available
  • Laundry
  • Breakfast available
  • Air conditioning
  • Kitchen
The price is AED 183
AED 261 total
includes taxes & fees
25 Dec - 26 Dec

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Studio Suite, 1 Bedroom, City View (number 1)

Deluxe Studio Suite, 1 Bedroom, City View (number 1) | Interior

Deluxe Studio Suite, 1 Bedroom, City View (number 1)

Highlights

Air conditioning
Heating
Kitchenette
Refrigerator
Flat-screen TV
Separate bedroom
Sofa bed - double
Premium bedding
  • 35 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Comfort Apartment, 1 Bedroom, City View (number 1)

Comfort Apartment, 1 Bedroom, City View (number 1) | Premium bedding, iron/ironing board, cribs/infant beds, free WiFi

Comfort Apartment, 1 Bedroom, City View (number 1)

Highlights

Air conditioning
Heating
Kitchenette
Refrigerator
Flat-screen TV
Separate bedroom
Premium bedding
Hair dryer
  • 1 bedroom
  • Sleeps 4

View all photos for Deluxe Apartment, 1 Bedroom (number 3)

Deluxe Apartment, 1 Bedroom (number 3) | Premium bedding, iron/ironing board, cribs/infant beds, free WiFi

Deluxe Apartment, 1 Bedroom (number 3)

Highlights

Air conditioning
Heating
Kitchenette
Refrigerator
Flat-screen TV
Separate bedroom
Premium bedding
Hair dryer
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Similar properties

Exterior

Antique Apartments Old Town

Kitchen
Pet friendly
Free WiFi
Laundry
8.6 out of 10, Excellent, (506)
Antique Apartments Old Town

About the neighborhood

Map
Plac na Groblach 8/4, Kraków, 31-101

What's nearby

  • Royal Road - 4 min walk - 0.3 km
  • Wawel Castle - 7 min walk - 0.7 km
  • Main Market Square - 8 min walk - 0.7 km
  • St. Mary's Basilica - 11 min walk - 0.9 km
  • ICE Krakow Congress Centre - 17 min walk - 1.4 km

Getting around

  • Turowicza Station - 8 min drive
  • Kurdwanów P+R Station - 8 min drive
  • John Paul II - Balice Airport (KRK) - 18 min drive

Restaurants

  • ‪Groble Restaurant & Bar - ‬3 min walk
  • ‪Wiślany Ogród - ‬17 min walk
  • ‪Liberty Cafe - ‬4 min walk
  • ‪NapNap Cafe - ‬4 min walk
  • ‪Ministerstwo Tajemnic - ‬6 min walk

About this property

Old Town Residence BIS

Aparthotel with spa services, a short walk to Wawel Castle
Along with self parking, this smoke-free aparthotel has spa services and a meeting room. WiFi in public areas is free. Additionally, laundry facilities, express check-in, and express check-out are onsite. Each apartment features a kitchenette with a refrigerator and a stovetop, plus free WiFi and a flat-screen TV with cable channels. Premium bedding, a coffee/tea maker, and in-room massages are among the other amenities available to guests. Housekeeping is available on request.
Old Town Residence BIS offers 16 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Accommodations at this 3.5-star aparthotel have kitchenettes with refrigerators, stovetops, and cookware/dishes/utensils. Bathrooms include showers.

This Kraków aparthotel provides complimentary wireless Internet access. Flat-screen televisions come with cable channels. Housekeeping is offered on request and in-room massages can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Languages

English, German, Polish, Russian, Spanish, Ukrainian

Property amenities

Pool/Spa

  • Massages
  • Spa services

Internet

  • Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Self parking on site (PLN 80.00 per night)
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Family friendly

  • Cribs (infant beds): PLN 50.0 per stay

Kitchenette

  • Refrigerator
  • Stovetop
  • Coffee/tea maker
  • Electric kettle
  • Cookware/dishes/utensils

Dining

  • Continental breakfast available for a fee daily 8 AM–10:30 AM: PLN 35 per person

Bedrooms

  • Premium bedding
  • Bed sheets provided

Bathrooms

  • Shower
  • Towels provided
  • Hair dryer

Entertainment

  • Flat-screen TV with cable service

Laundry

  • Laundry facilities

Work spaces

  • 1 meeting room

Climate control

  • Air conditioning
  • Heating

Pets

  • Pet friendly
  • Pets stay free

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevators
  • Wheelchair accessible (with limits)
  • Smoke-free property

Services and conveniences

  • Tour/ticket assistance
  • Multilingual staff
  • Housekeeping (on request)
  • Iron/ironing board
  • Luggage storage
  • Safe at front desk
  • In-room massages
  • Front desk (limited hours)

Location highlights

  • In the city center
  • In the historical district

Things to do

  • Hiking/biking trails nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 16 rooms
  • 4 floors
  • 1 building

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours), lockbox, private entrance

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for PLN 50.0 per stay

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: PLN 400.0 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately PLN 35 per person
  • Airport shuttle fee: PLN 120 per vehicle (one-way)
  • Self parking fee: PLN 80.00 per night
  • Housekeeping fee: PLN 70 per day
  • Crib (infant bed) fee: PLN 50.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Parking height restrictions apply

Property is also known as

Old Town Residence BIS Apartment Krakow
Old Town Residence BIS Krakow
Old Town Residence BIS Kraków
Old Town Residence BIS Aparthotel
Old Town Residence BIS Aparthotel Kraków

Frequently asked questions

Is Old Town Residence BIS pet-friendly?

Yes, pets are allowed at this property.

How much is parking at Old Town Residence BIS?

Self parking is available for PLN 80.00 per night.

What time is check-in at Old Town Residence BIS?

Check-in start time: 3 PM; Check-in end time: 11:00 PM.

What time is check-out at Old Town Residence BIS?

Check-out is at 10 AM.

Does Old Town Residence BIS provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of PLN 120 per vehicle applies.

Where is Old Town Residence BIS located?

Located in Kraków City Centre, this aparthotel is within a 10-minute walk of Planty Park, Wawel Castle, and Main Market Square. Royal Road and Smok Wawelski Statue are also within 10 minutes. Kraków Główny Station is 30 minutes by foot.

Old Town Residence BIS Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 53 out of 135 reviews" "
Rating 8 - Good. 60 out of 135 reviews" "
Rating 6 - Okay. 13 out of 135 reviews" "
Rating 4 - Poor. 6 out of 135 reviews" "
Rating 2 - Terrible. 3 out of 135 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Bethany

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Gillian

Traveled with group, Traveled with partner
Liked: Property conditions & facilities
It was probably my error, but I did not realise that there would be no face to face contact or reception at the apartments. All communication is done via text or whatsapp. We did go to the office on arrival, but the people there seemed quite shocked to see us. The apartments are a good size and in a great location. Please be aware that customers are encouraged to leave a 5 star review to get a late check out.
Stayed 5 nights in Sep 2024

8/10 Good

Heather

Liked: Property conditions & facilities
Stayed 3 nights in Oct 2024

8/10 Good

Peter

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Lovely character property. It is easy to hear lots of noises from neighbouring apartments but I was lucky that we had quiet mush neighbours. I wouldn’t want to be next door to a group of lads on a weekend trip , mind.
Stayed 2 nights in Sep 2024

8/10 Good

Sandra

Traveled with group
Liked: Cleanliness, room comfort
Great area and aparment very comfortable. Had air conditioning and kitchen which was great. Be aware there is not a lift and we were on the 4th floor. GPS took us to a parking station at Hotel Maltański which is located behind our hotel. DO NOT PARK HERE. The cost to park was more than the hotel! We questioned the parking attendant but no english. Reception at your hotel will guide you to more affordable parking...which we didn't realise until too late.
Stayed 3 nights in Aug 2024

8/10 Good

Zoe

Liked: Cleanliness
Stayed 2 nights in Jul 2024

10/10 Excellent

Przemyslaw

Traveled with family
Liked: Cleanliness, room comfort
Great location, easy access to property via reception in basement, breakfast options very near.
Stayed 5 nights in May 2024

2/10 Terrible

Sarah, Guttenberg

Traveled with family and small children, Traveled with family
Disliked: Property conditions & facilities
On our 2nd to last evening, we came back and our (old style/vintage metal) key became stuck in the door after it was unlocked open. I’ll give credit due, their onsite maintenance team came quickly. However, he continuously repeated that I forced the key in the wrong way and that’s why it was stuck. Obviously that is not how keys work as the lock would not have opened had it been “backwards”. Irregardless of the accusation, he was unable to provide a working key for the remainder of the night (and into the next day). I had to sleep with my 2 young children with a hole in the key chamber covered by paper towel and our belongings barricading the door. Thankfully the deadbolt worked but we could not leave the flat. This was around 630p. The following day, by 12p no one had come around to fix the key and we still couldn’t leave. For the safety of my children and to not cut more into our holiday, we checked out early. I have asked several times for a refund of the last night due to the safety concern and not having a working door and key. However, the staff manager were very rude and insisted I “broke the door” and was “lucky” they did not charge me for the key and will not be refunded. To that note I cannot recommend this location. It is unsafe and they clearly take advantage of those who are not natives. It was a terrible taste of the country and I can only hope Expedia will take safety concerns like this at hand seriously. Thankfully I have videos and pictures of the sit
Stayed 5 nights in Jul 2024

10/10 Excellent

Danit

Liked: Cleanliness, room comfort
Stayed 5 nights in Jul 2024

10/10 Excellent

Louise

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jun 2024

10/10 Excellent

Samuel

Stayed 1 night in Jul 2024

2/10 Terrible

Monika

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
in return for a positive review the property offered an hour longer extension on check-out which is probably how they got ratings as high as they did. Building was very old and the couch was destroyed. Mattress was severely broken-in and each person got one pillow which felt like it had been slept on for years—very lumpy. Had issues getting the TV to work as well. Location was the only perk.
Stayed 2 nights in Jun 2024

8/10 Good

adam

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jun 2024

4/10 Poor

Ralph

Liked: Cleanliness
No Air Conditioning in EVERY room
Although they state they have air conditioning, they only have it in SOME rooms and will charge you extra to move to one of those rooms. It’s not as advertised.
Stayed 2 nights in May 2024

4/10 Poor

Sergii

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Look for another)))
The hotel is well located a stone's throw from the Wavel’s castle. That’s probably all you can tell about these apartments. Room have needed a renovation in last venture yet. Squeaking floor, puffed up on some places, creaking ancient doors, only ceiling lamp, no lamp on single(!) bed-side table, breaker at the wall beside entrance door - if you falling asleep you must stand up!, no fun in toilet, some problem with hot water, only polish TV channel, no one international etc…
Stayed 2 nights in May 2024

8/10 Good

Verified traveler

Liked: Cleanliness
Great location but a bit noisy
The location is great, price is good, place is clean and comfortable. Only issue is it is an apartment building and the long term tenants across the hall are quite loud late into the night and sound carries in such an old building.
Stayed 2 nights in Apr 2024

10/10 Excellent

Daria

Liked: Cleanliness, amenities, property conditions & facilities
Pobyt w Old Town Residence BIS to prawdziwa przyjemność. POLECAM. Super lokalizacja i standard. D
Stayed 3 nights in Dec 2023

10/10 Excellent

Vitalii

Liked: Cleanliness, amenities, property conditions & facilities
Great place

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very happy with our stay! Great location, just a short walk to the center square. The staff was very helpful and responded quickly to our questions. Would love to stay here again.
Stayed 2 nights in Oct 2023

10/10 Excellent

Rakesh

Liked: Cleanliness
great place to stay
Great location, lovely apartment and friendly staff
Stayed 2 nights in Sep 2023

10/10 Excellent

sharon

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023

6/10 Okay

Tunay

Traveled with partner
Disliked: Amenities
Check in and communication with reception was flawless. However it was a very basic room. The mattress was quite flimsy and the bed protector made a rustling noise when you moved. A few slight changes to the room would have made a difference in our experience: a full length mirror, soap bar or shampoo, a hand towel in the bathroom (or at least a hook to hang our bathtowels so we can wipe our hands on them), a guide to use the TV (we were only able to access one Polish channel during our stay), a mattress where you dont feel the spring coils. Overall, the receptionists were excellent and I thank them for being so helpful and friendly, but the room was quite disappointing.
Stayed 5 nights in May 2023

8/10 Good

Mateusz

Liked: Cleanliness, property conditions & facilities
This was our second time staying in Krakow. We really enjoyed OTR. It was a spacious apartment that had a view of Wawel castle. The instructions given to get in and out were easy to follow. The location was perfect. It was about a 5 minute walk to the main square, and 25 minute walk to the train station. I travelled with my family of 5, (2 adults and 3 kids) everything was clean, neat and tidy. Good value for the price. The only disadvantages were hot water would go in and out. The shower would start , from cold to hot; and maybe 3 mins later turn ice cold. It was very hard to get the kids to shower because of the extreme water changes. Also, there was an odour from the sulphur from the water. Lastly, we had a larger stroller, and there was no lift, we had to carry the stroller up and down everyday, not a huge deal, but just throwing it out there to maybe request ground level if possible. Overall, we would stay here again!
Stayed 2 nights in May 2023

8/10 Good

Jill

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Property was nice, good location for Krakow old town.

10/10 Excellent

Tiffani

Stayed 3 nights in Nov 2022