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Mercure Krakow Stare Miasto (Old Town)

4.0 star property
Eco-certified Kraków hotel in Kraków City Centre with a fitness center

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Krakow Stare Miasto (Old Town)

Exterior
Classic Twin Room, 2 Twin Beds | Minibar, in-room safe, desk, blackout drapes
Front of property
Bar (on property)
Classic Room, 1 Queen Bed with Sofa bed | Minibar, in-room safe, desk, blackout drapes

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Bar
    Bar
  • Gym
    Gym
  • Parking available
    Parking available
  • 24/7 front desk
    24/7 front desk
  • Room service
    Room service
  • Housekeeping
    Housekeeping
The price is AED 306
AED 326 total
includes taxes & fees
22 Dec - 23 Dec

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Classic Twin Room, 2 Twin Beds

Classic Twin Room, 2 Twin Beds | Minibar, in-room safe, desk, blackout drapes

Classic Twin Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Eco-friendly toiletries
Minibar
  • 19 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed | Minibar, in-room safe, desk, blackout drapes

Superior Room, 1 Queen Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Eco-friendly toiletries
Minibar
  • 24 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Privilege, Room, 1 Double Bed

Minibar, in-room safe, desk, blackout drapes

Privilege, Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
LCD TV
Blackout drapes/curtains
Private bathroom
Eco-friendly toiletries
Hair dryer
Bathrobes
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 1 Double Bed

Minibar, in-room safe, desk, blackout drapes

Classic Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Eco-friendly toiletries
Minibar
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

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The price is AED 300
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includes taxes & fees
18 Dec - 19 Dec
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About the neighborhood

Map
Pawia 18 B, Kraków, 31154

What's nearby

  • Main Market Square - 11 min walk - 0.9 km
  • St. Mary's Basilica - 11 min walk - 1.0 km
  • Cloth Hall - 12 min walk - 1.1 km
  • Oskar Schindler Factory - 6 min drive - 4.3 km
  • Wawel Castle - 8 min drive - 4.7 km

Getting around

  • Kraków Główny Station - 9 min walk
  • Kurdwanów P+R Station - 10 min drive
  • John Paul II - Balice Airport (KRK) - 27 min drive

Restaurants

  • ‪Costa Coffee - ‬2 min walk
  • ‪Green Caffè Nero - ‬2 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Sphinx - ‬1 min walk
  • ‪Burger King Galeria Krakowska - ‬3 min walk

About this property

Mercure Krakow Stare Miasto (Old Town)

Upscale eco-certified hotel near Kraków Barbican
Located close to St. Mary's Basilica and Main Market Square, Mercure Krakow Stare Miasto (Old Town) provides dry cleaning/laundry services, a bar, and a gym. In addition to a 24-hour business center and a restaurant, guests can connect to free in-room WiFi.
You'll also find perks like:
  • Buffet breakfast (surcharge), bike rentals, and self parking (surcharge)
  • A roundtrip airport shuttle (surcharge), an electric car charging station, and free newspapers
  • An elevator, meeting rooms, and a computer station
  • Guest reviews say great things the breakfast, helpful staff, and location
Room features
All 198 rooms boast comforts such as 24-hour room service and air conditioning, in addition to thoughtful touches like free WiFi and safes. Guest reviews speak positively of the clean rooms at the property.
More conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and tubs or showers
  • Electric kettles, daily housekeeping, and desks

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Polish, Russian, Spanish, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (PLN 120 per day)
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 6:30 AM–11 AM on weekends: PLN 95 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • Bicycle rentals
  • Bike parking
  • Fitness center
  • Winery release events

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • 24-hour business center
  • Computer station
  • Conference center (3229 square feet of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture & ecosystem education
  • Locally-owned & organized tours & activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soda bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bathtub or shower
  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • 42-inch LCD TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Bulk dispenser for toiletries
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Soundproofing
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of PLN 60 per pet, per day
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately PLN 95 per person
  • Airport shuttle fee: PLN 100 per vehicle (one-way, maximum occupancy 6)
  • Self parking fee: PLN 120 per day
  • Pet fee: PLN 60 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Parking height restrictions apply

Property is also known as

Mercure Krakow Stare Miasto Old Town Hotel
Mercure Krakow Stare Miasto Old Town
Mercure Krakow Stare Miasto
Mercure Krakow Stare Miasto (opening September 2016)
Mercure Krakow Stare Miasto (Old Town) Hotel
Mercure Krakow Stare Miasto (Old Town) Kraków
Mercure Krakow Stare Miasto (Old Town) Hotel Kraków

Frequently asked questions

Is Mercure Krakow Stare Miasto (Old Town) pet-friendly?

Yes, pets are allowed at this property. There's a fee of PLN 60 per pet, per day. Service animals are exempt from fees.

How much is parking at Mercure Krakow Stare Miasto (Old Town)?

Self parking is available for PLN 120 per day.

What time is check-in at Mercure Krakow Stare Miasto (Old Town)?

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM. Late check-in is available during limited hours.

What time is check-out at Mercure Krakow Stare Miasto (Old Town)?

Check-out is at noon.

Does Mercure Krakow Stare Miasto (Old Town) provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of PLN 100 per vehicle applies.

Where is Mercure Krakow Stare Miasto (Old Town) located?

Located in Kraków City Centre, this eco-certified hotel is within a 15-minute walk of Kraków Barbican, Main Market Square, and St. Mary's Basilica. Cloth Hall and Wawel Castle are also within 1 mi (2 km). Kraków Główny Station is 9 minutes by foot.

Mercure Krakow Stare Miasto (Old Town) Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 751 out of 916 reviews" "
Rating 8 - Good. 140 out of 916 reviews" "
Rating 6 - Okay. 19 out of 916 reviews" "
Rating 4 - Poor. 2 out of 916 reviews" "
Rating 2 - Terrible. 4 out of 916 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Priscilla

Stayed 4 nights in Oct 2024

10/10 Excellent

Pairoj

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay in Krakow for visiting old town. Across the street from Krakow main train station and few steps from tram stops and walkable to old town. Very good breakfast with selection that we still enjoyed after 4 days stay.
Stayed 4 nights in Sep 2024

2/10 Terrible

Irenia

Stayed 3 nights in Aug 2024

10/10 Excellent

Nastasya, Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great service and convenient clean good looking room
Stayed 1 night in Sep 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Skye

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to train station and great breakfast.
Stayed 4 nights in Jun 2024

10/10 Excellent

Marek

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They’re always good nothing to complain!!!!
Stayed 2 nights in Aug 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was just a sightseeing trip to Krakow. The location was ideal for this since it was close to the old town and the train station is I wanted to go further out. The hotel is clean and modern. My only complaint was that the modern chairs were not verycomfable. I’m
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

4/10 Poor

Odalys

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
Emoyees disrespectful and rude.
This hotel is beautiful and clean but the entire staff needs customer service etiquette and friendly warming communication skills. Very very rude employees with attitude and disrespect. I do not recommend this hotel to Americans.
Stayed 1 night in Jul 2024

8/10 Good

Krzysztof Aleksander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Krakow central train station but farther away from Krakow Main Square. Clean and great service from staff
Stayed 1 night in Aug 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Thzachi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mercure - Excellent
Excellent place to stay in Krakow
Stayed 2 nights in Jul 2024

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2024

10/10 Excellent

Ajeya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Laura, Telford

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Very good location. Easy access for transport to energylandia Only bad thing... Day 1 1 minute in I fell badly on the pavement directly outside the hotel and tore the ligaments in my ankle.. Therefore I could barely walk all holiday
Stayed 4 nights in Jul 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, modern and well run hotel.
Stayed 2 nights in Jul 2024

10/10 Excellent

zeev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Igor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Quiet and useful place near Old Town.
Stayed 3 nights in Jun 2024

6/10 Okay

Dmytro

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
I have booked this hotel for my parents and did not expect hotel will try to charge additional fees for "possible room bar usage". A little bit disappointed how it was handled...
Stayed 1 night in Jun 2024

10/10 Excellent

Dolores, Phoenix

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had exceptional service checking in and at the bar. The room was comfortable and the scent in the entire facility was lovely!
Stayed 2 nights in Jun 2024

10/10 Excellent

Daniel

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we stepped into the lobby the smell amazing!! The staff were incredible, so helpful and friendly. The rooms were immaculate. The location was perfect and everything walkable. A perfect shopping centre directly over the road. I would without a doubt stay here again 😊
Stayed 3 nights in Jun 2024