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Grand Hotel

5.0 star property
Luxury Kraków hotel in Kraków Old Town with a winery

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Hotel

Hallway
Palace Suite | Hypo-allergenic bedding, minibar, in-room safe, individually decorated
Classic Double or Twin Room | Hypo-allergenic bedding, minibar, in-room safe, individually decorated
Breakfast served
Front of property

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Pet friendly
    Pet friendly
  • Spa
    Spa
  • Parking available
    Parking available
  • Gym
    Gym
  • Room service
    Room service
The price is AED 480
AED 510 total
includes taxes & fees
22 Dec - 23 Dec

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Palace Suite

Palace Suite | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Palace Suite

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
LED TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Business Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Business Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
  • 14 sq m
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Classic Double or Twin Room

Classic Double or Twin Room | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Classic Double or Twin Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
  • 22 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Executive Apartment

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Executive Apartment

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
  • 43 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Double Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Economy Room

Economy Room | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Economy Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
LED TV
Hypo-allergenic bedding
Pillow menu
Hair dryer
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Apartment

Deluxe Apartment | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Apartment

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
  • 50 sq m
  • Sleeps 3
  • 1 Queen Bed

Similar properties

Room

Hotel H15 Francuski Old Town - Destigo Hotels

Pet friendly
Free WiFi
Restaurant
Air conditioning
9.6 out of 10, Exceptional, (287)
The price is AED 366
AED 389 total
includes taxes & fees
25 Nov - 26 Nov
Hotel H15 Francuski Old Town - Destigo Hotels

About the neighborhood

Map
Slawkowska 5-7, Kraków, Lesser Poland, 31-014

What's nearby

  • Main Market Square - 2 min walk - 0.2 km
  • Royal Road - 2 min walk - 0.2 km
  • St. Mary's Basilica - 4 min walk - 0.4 km
  • Galeria Krakówska - 10 min walk - 0.9 km
  • Wawel Castle - 15 min walk - 1.3 km

Getting around

  • Kurdwanów P+R Station - 10 min drive
  • Kraków Główny Station - 19 min walk
  • John Paul II - Balice Airport (KRK) - 25 min drive

Restaurants

  • ‪AntyCafe - ‬1 min walk
  • ‪Gościnna Chata - ‬1 min walk
  • ‪Free Pub - ‬1 min walk
  • ‪Pasta Bar Resto & Wine - ‬1 min walk
  • ‪Krowarzywa - ‬1 min walk

About this property

Grand Hotel

Luxury boutique hotel near Main Market Square
Located close to Royal Road and Wawel Castle, Grand Hotel provides an attached winery, an art gallery on site, and a library. Active travelers can enjoy cycling at this hotel. Treat yourself to a deep-tissue massage or other spa services. The on-site restaurant offers breakfast. Stay connected with free in-room WiFi, with speed of 500+ Mbps (good for 6+ people or 10+ devices), and guests can find other amenities such as dry cleaning/laundry services and a bar.
Additional perks include:
  • Buffet breakfast (surcharge), bike rentals, and self parking (surcharge)
  • A roundtrip airport shuttle (surcharge), an elevator, and smoke-free premises
  • Tour/ticket assistance, a 24-hour front desk, and a reception hall
  • Guest reviews give top marks for the helpful staff
Room features
All 64 individually furnished rooms offer comforts such as 24-hour room service and pillow menus, in addition to perks like laptop-compatible safes and laptop-friendly workspaces.
Extra amenities include:
  • Bathtubs, free toiletries, and hair dryers
  • Wardrobes/closets, electric kettles, and heating

Languages

English, French, German, Polish, Russian, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Uncovered self parking on site (PLN 200 per day)
  • Limited onsite parking (max 4 spaces per unit)
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:00 AM: PLN 120 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • Art gallery
  • Bicycle rentals
  • Sauna
  • Spa services
  • Winery attached

Family friendly

  • Laundry facilities

Conveniences

  • Banquet hall
  • Elevator
  • Front-desk safe
  • Library
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • 24-hour business center
  • Conference space (1701 square feet)
  • Meeting rooms - 8

Spa

  • Massage - deep-tissue
  • Massage - sports

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Area rugs in room
  • Assistive listening devices in meeting rooms
  • Doorbell and phone notification
  • Elevator
  • Elevator door width (inches): 39
  • Front entrance ramp
  • Grab bar in bathtub
  • Bathtub grab bar height (inches): 12
  • Grab bar near toilet
  • Toilet grab bar height (inches): 15
  • Handrails in stairways
  • Stairway handrail height (inches): 25
  • Magnifying mirror
  • Portable hoist available
  • Valet for wheelchair-equipped vehicle
  • Visual doorbell notification
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 40
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

More

  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Heating
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Bathtub
  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • LED TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
All guests, including children, are required to present a valid government-issued ID card at check-in. It is the property’s policy that children under 18 years of age cannot be accommodated at the property without an accompanying parent or legal guardian. Guests are required to provide proof of the parental or legal guardian relationship and authorization upon arrival.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of PLN 80 per pet, per night
Service animals are welcome, and are exempt from fees
2 total pets
Food and water bowls are available

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately PLN 120 per person
  • Airport shuttle fee: PLN 150 per vehicle (one-way, maximum occupancy 3)
  • Uncovered self parking fee: PLN 200 per day
  • Pet fee: PLN 80 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a security system

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A car is not required for transportation to and from this property
Parking height restrictions apply

Property is also known as

Grand Hotel Krakow
Grand Krakow
Grand Hotel Hotel
Grand Hotel Kraków
Grand Hotel Hotel Kraków

Frequently asked questions

Is Grand Hotel pet-friendly?

Yes, this hotel allows pets (limit 2 total). There's a fee of PLN 80 per pet, per night. Service animals are exempt from fees.

How much is parking at Grand Hotel?

Self parking is available for PLN 200 per day. Limited spots are available.

What time is check-in at Grand Hotel?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at Grand Hotel?

Check-out is at noon.

Does Grand Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of PLN 150 per vehicle applies.

Where is Grand Hotel located?

Located in Kraków Old Town, this luxury hotel is steps from Florianska Street, Main Market Square, and Royal Road. Historical Museum of Krakow and Amber Museum are just steps away. Kraków Główny Station is 19 minutes by foot.

Grand Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 324 out of 734 reviews" "
Rating 8 - Good. 245 out of 734 reviews" "
Rating 6 - Okay. 114 out of 734 reviews" "
Rating 4 - Poor. 38 out of 734 reviews" "
Rating 2 - Terrible. 13 out of 734 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Walking distance to all attractions, shops, and restaurants. Parking access on site very tight and limited. Breakfast was great. Rooms could stand updating.
Stayed 2 nights in Sep 2024

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, property conditions & facilities
The room size was perfect for a six night stay, room enough for 2 people to move about. Old world charming. Very convenient to the square in Old Town although loud outside on the weekend but it wouldn’t stop me from staying there again!. Staff were helpful.
Stayed 7 nights in Sep 2024

4/10 Poor

Patrycja

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The breakfast (pay extra) was very good and the staff at breakfast was great. However we booked a room for 2 adults and 2 children - 4 person. We got to the room and it had a queen bed and a twin sofa (does not open up, just a single person sofa). I tried to call front desk / the phone did not work. I went down and said this is a 3-person room. The front desk person said (no, it’s a pullout 2 person sofa). I go upstairs and check with my husband and no, it’s a twin. Go back downstairs- at this point the front desk says - yes, you are right, it’s a twin. I asked for an extra bed rollaway. They say it will be brought up. I return from being around city with kids, no bed and they tell me sorry, we don’t have any and the manager said it’s ok for us to cuddle with one of our kids!!! What does this mean?!!! We are tired so I say, ok, will it be available tomorrow and the front desk assures me yes. Tomorrow is the same exact story. I paid a good money for the hotel and they never apologized or reimbursed me for the hassle. Really lousy service, the worst I experienced in Poland where all other places were great. I am giving it 2 stars because of breakfast which was very good.
Stayed 2 nights in Aug 2024

4/10 Poor

Penny

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I had multiple poters over two days while waiting outside seem to be trying to get rid of me. Not knowing I am a guest but even once they knew to question why I was there and move me along.
Stayed 2 nights in Jul 2024

10/10 Excellent

KRZYSZTOF, Warsaw

Liked: Cleanliness
Stayed 1 night in Jul 2024

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

8/10 Good

Kerry

Traveled with partner
Liked: Cleanliness, staff & service, amenities
This is a beautiful hotel which could use some freshening up, particularly in the public areas. The central AC broke while we were there during an extremely hot day, but the staff was extremely helpful. Breakfast was very good, in an elegant space.
Stayed 3 nights in Jun 2024

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location. Breakfast was delicious with a lot of choices. There was a small gym with older equipment. Blackout curtains would have been appreciated. Overall a great choice
Stayed 4 nights in Jun 2024

8/10 Good

Aleksander

Liked: Room comfort
Ciekawa budowla historyczna, brakuje trochę menedżera, który zadba o standardy. Uśmiech na twarzy obsługi na szczęście jest, ale potrzeba jeszcze szybkiej nauki i dobrych chęci
Stayed 1 night in May 2024

10/10 Excellent

Yuliya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in May 2024

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant stay, location perfect. Not too noisy considering how close to the square we were. Would certainly recommend it
Stayed 3 nights in Apr 2024

8/10 Good

Ewelina

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023

10/10 Excellent

Glenn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

8/10 Good

Hyun kun

Liked: Cleanliness, staff & service, room comfort
Very good and to stay and near most of attraction. But when every time we come back to room we can smell carpet odors, moisture smell.
Stayed 3 nights in Dec 2023

10/10 Excellent

Arlene

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Second time at hotel and had a great stay, super service and food. Very helpful when we wanted to celebrate friends birthday. Highly recommended and we will return.
Stayed 3 nights in Dec 2023

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas trip to Krakpw
We had a lovely trip, the hotel was beautiful and in such a great location for the Christmas Market. We were extremely lucky that we had snow ! The room was spacious and had everything that that you would require. The breakfast that was included in the price was delicious, again had a lot of choice. We highly recommend , would definitely return
Stayed 2 nights in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Grand Hotel is Grand
Wonderful classic, historic hotel.
Stayed 4 nights in Nov 2023

10/10 Excellent

Zuzana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Gabriel

Liked: Cleanliness
Disliked: Property conditions & facilities
A mistake to book this.
It looks deserted, empty and dark. It was probably a nice hotel in it s day but not anymore. They have security staff that don t speak English and have no education of what a 5 star hotel is.
Stayed 1 night in Oct 2023

10/10 Excellent

Victor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Europe Trip Oct 2023
We had a lovely time staying in this hotel/palace. Description of palace is only appreciated once you see the inside of this place. Grand interiors with amazing corridors, our room had an incredibly high ceiling with equally high window, double entrance doors. It was well set out with plenty of surface areas and cupboard space. Room, bathroom and entire hotel was clean. Breakfast buffet was plentiful and tasty. Staff were ever present, always helpful but not intrusive. English was not a problem at all. Location was excellent. Highly recommend Tradycyjne Polskie Smaki Restaurant across the road for Pirogis.
Stayed 2 nights in Oct 2023

6/10 Okay

Liam

Liked: Cleanliness, room comfort
5 Star building but 2 Star service . Disappointing
I only saw about five guests in my seven days there and I still had to wait till 4 pm to check in. Why?. Great location and nice old building inside— marble stairs and pillars etc. Good wifi in the room. I think I was shunted away to the furthest away room, that was No. 68 It said there was a coffee maker but there wasn’t one. Only a kettle. There was only two sachets of Nescafé and powder milk but because there was no housekeeping for my first five days they were not replaced and I had to buy my own coffee and milk outside. Very poor. There was no drawers to put my clothes away and the narrow wardrobe had a rail but no hangers. Very poor. Air conditioning didn’t work and after three times asking over five days it finally did get fixed. Very poor. 32 channels on the television but only one English speaking channel which was a French news channel. Very poor. Good shower and hot water but bathroom extract didn’t work and there was only one small circular piece of soap. Remember this is a room with two single beds therefore potentially two people. I had to buy my own soap. Very poor. Room service menu very limited. Only four main course choices. Two of pork, one of duck and one of trout. None of which I eat. No chicken, meat or pasta. Very poor. So to sum it all up, l paid on average £125—approximately 150 Euros per night for all these failings. Very poor. So disappointing. Word of advice — I can’t comment on other rooms but DO NOT accept room No 68.
Stayed 7 nights in Oct 2023

10/10 Excellent

Henry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in all respects Bathroom ventilation could've been better
Stayed 2 nights in Oct 2023

8/10 Good

moon, Aurora

Stayed 2 nights in Aug 2023