2/10 Terrible
Lily
1 December 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
It’s an ideal location, true to its beach front location description with nice landscaping…but that’s it. The front desk clerk was kind to offer us free upgrades by giving us a one bedroom villa when we booked a standard double bed room. Unfortunately upon entering the villa it was very visible the pool is being neglected for a while. And there is no two beds to sleep for three of us. We had to go back and ask for accommodation with two beds again. They send us to standard room with one bed … then later give us a roll away bed. There were noodles in the balcony floor, rustic bathrooms and broken shower handles… on top of the facilities challenges, the employee who help us with luggage got frustrated as we were obviously not being very patient with the room. I understand it’s not his responsibility to give us a room that’s not aligned to our booking. However he used screaming and yelling at us with F***you. In the middle of the night I can hear people screaming and yelling at each other in the pool area… and heard a guest complain to front desk they asked for security assistance but didn’t get any… in short, changed our plans to stay there from 5 nights to 3 upon checking in… then 1 night after the rude luggage assistant's. It’s unacceptable as many places we travelled at Thailand had nothing but warm kind hotel staff.
Lily
Stayed 1 night in Nov 2024