2/10 Terrible
Nicole, Waterloo Ontario
13 December 2015
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dial A for Abysmal
AVOID COZY PLACE.
To start, they tried to charge us twice upon our arrival, even though we had paid through the Hotels.com site. You are supposed to leave your key with reception any time you leave the property, and pick it back up when you return. This seems convenient, except they MOVED ALL OF OUR STUFF TO A NEW ROOM WHILE WE WERE GONE, leaving some of it in the previous room (which we had to recover from the new inhabitants), and then gave no explanation as to why they made the switch. The room we were reassigned to had a hole in the ceiling almost directly over the bed, which dripped water all night when it rained outside. Our sink was completely filled with dirty water when we got to the new room, and the shower mat was mysteriously already wet. Much like their sense of hospitality, the kettle they provided was also broken. The A/C unit was weak at best, while the wifi signal was dim and often absent.
A friend whom was travelling with us was locked out of his room (with all his stuff inside) for an entire day after the lock stopped working the previous night. While they said it would be fixed in the morning, it wasn't until the mid-late evening that a handyman showed up.
The staff convinced us to book transit service back to the airport through them; the service arrived 45 minutes after the scheduled pickup and nearly caused us to miss our flight.