Booked online, immediately tried to Cancel, thought that I had canceled, but never got any confirmation and found out, when got Visa Statement that they are trying to bill me for the full amount, as if I had stayed in this very very poor facility, where you feel as if your life is in danger from the minute that you arrive. When we arrive in Hong Kong, myself and my new wife went to this place to see if we wanted to stay at this Hotel. It fell far short of are expectations so we immediately left to find a suitable Hotel to stay in. The person at the check-in desk was not helpful at all, using the excuse that she could not understand English in a largely English speaking City of Hong Kong. We informed her that we would not be staying, this seems to have fallen on deaf ears. I will repeat Expedia is trying to bill me the full amount as if we had stayed at this poorly managed facility, that was far below what we were expecting to find. I tried repeatedly to deal with Expedia in the days to fallow expecting some kind of resolution, any and all attempts to talk to any of the Expedia staff, did not produce any results. This forced me to locate a travel agency that was able to help me with all of my other travel plans. Upon receiving my Visa statement I am now faced with trying to clear up all of the mistakes that Expedia Hong Kong, made in dealing with this matter. I am now safely back home in Canada, trying to deal with the same people that I could not deal with in Hong Kong.