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The Pacific Sutera Hotel

5.0 star property
Get ready for an adventure on land or water. Relax at the poolside bar after your round of golf.

Choose dates to view prices

Photo gallery for The Pacific Sutera Hotel

3 outdoor pools, pool umbrellas, sun loungers
Lounge
Lobby lounge
Exterior
Dining

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • On private beach
  • Parking included
  • Spa
The current price is AED 390
AED 430 total
includes taxes & fees
8 Mar - 9 Mar

Room options

Available filters for rooms
Showing 25 of 25 rooms

View all photos for Deluxe Room (Malaysian Residents)

Memory foam beds, minibar, in-room safe, desk

Deluxe Room (Malaysian Residents)

Highlights

Air conditioning
LCD TV
Memory foam bed
Rainfall showerhead
Private bathroom
Hair dryer
Deep soaking bathtub
Bathrobes
  • 33 sq m
  • Golf view
  • Sleeps 3
  • 1 King Bed

View all photos for Pacific Junior Suite

Memory foam beds, minibar, in-room safe, desk

Pacific Junior Suite

Highlights

Separate sitting area
Air conditioning
Club Lounge
LCD TV
Separate bedroom
Memory foam bed
Designer toiletries
2 bathrooms
  • 75 sq m
  • Golf view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Sea View

Deluxe Sea View | Memory foam beds, minibar, in-room safe, desk

Deluxe Sea View

Highlights

Air conditioning
LCD TV
Memory foam bed
Rainfall showerhead
Private bathroom
Hair dryer
Deep soaking bathtub
Bathrobes
  • Sleeps 3
  • 2 Twin Beds

View all photos for Pacific Executive Suite

Pacific Executive Suite | Memory foam beds, minibar, in-room safe, desk

Pacific Executive Suite

Highlights

Separate sitting area
Air conditioning
Club Lounge
LCD TV
Separate bedroom
Memory foam bed
Designer toiletries
2 bathrooms
  • 105 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Sea View (Malaysian Residents)

Memory foam beds, minibar, in-room safe, desk

Deluxe Sea View (Malaysian Residents)

Highlights

Air conditioning
LCD TV
Memory foam bed
Rainfall showerhead
Private bathroom
Hair dryer
Deep soaking bathtub
Bathrobes
  • 33 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King

Memory foam beds, minibar, in-room safe, desk

Deluxe King

Highlights

Air conditioning
LCD TV
Memory foam bed
Rainfall showerhead
Private bathroom
Hair dryer
Deep soaking bathtub
Bathrobes
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Twin

Premium Twin | Memory foam beds, minibar, in-room safe, desk

Premium Twin

Highlights

Air conditioning
LCD TV
Memory foam bed
Rainfall showerhead
Private bathroom
Hair dryer
Deep soaking bathtub
Bathrobes
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium King

Memory foam beds, minibar, in-room safe, desk

Premium King

Highlights

Balcony
Air conditioning
LCD TV
Memory foam bed
Rainfall showerhead
Private bathroom
Hair dryer
Deep soaking bathtub
  • 33 sq m
  • Golf view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Sea View Twin

Premium Sea View Twin | Memory foam beds, minibar, in-room safe, desk

Premium Sea View Twin

Highlights

Air conditioning
LCD TV
Memory foam bed
Rainfall showerhead
Private bathroom
Hair dryer
Deep soaking bathtub
Bathrobes
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Twin

Memory foam beds, minibar, in-room safe, desk

Deluxe Twin

Highlights

Air conditioning
LCD TV
Memory foam bed
Hair dryer
Separate bathtub and shower
Bidet
Designer toiletries
Deep soaking bathtub
  • 32.61 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Family Room

Family Room | Memory foam beds, minibar, in-room safe, desk

Family Room

Highlights

Air conditioning
LCD TV
Separate bedroom
Memory foam bed
Designer toiletries
2 bathrooms
Separate bathtub and shower
Hair dryer
  • 67 sq m
  • Golf view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Premium Sea View King

Room amenity

Premium Sea View King

Highlights

Air conditioning
LCD TV
Memory foam bed
Rainfall showerhead
Private bathroom
Hair dryer
Deep soaking bathtub
Bathrobes
  • 31 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Sea View King

Deluxe Sea View King | Memory foam beds, minibar, in-room safe, desk

Deluxe Sea View King

Highlights

Air conditioning
LCD TV
Memory foam bed
Rainfall showerhead
Private bathroom
Hair dryer
Deep soaking bathtub
Bathrobes
  • 33 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium King Room

Memory foam beds, minibar, in-room safe, desk

Premium King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Sea View Twin Room

Memory foam beds, minibar, in-room safe, desk

Deluxe Sea View Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite

Memory foam beds, minibar, in-room safe, desk

Junior Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Sea View King Room

Memory foam beds, minibar, in-room safe, desk

Deluxe Sea View King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room

Memory foam beds, minibar, in-room safe, desk

Family Room

  • Sleeps 2
  • 2 Twin Beds and 1 King Bed

View all photos for Premium Twin Room

Memory foam beds, minibar, in-room safe, desk

Premium Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe King Room

Memory foam beds, minibar, in-room safe, desk

Deluxe King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite

Memory foam beds, minibar, in-room safe, desk

Executive Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Premium Sea View Twin Room

Memory foam beds, minibar, in-room safe, desk

Premium Sea View Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Twin Room

Memory foam beds, minibar, in-room safe, desk

Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Sea View King Room

Memory foam beds, minibar, in-room safe, desk

Premium Sea View King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

Memory foam beds, minibar, in-room safe, desk

Presidential Suite

  • Sleeps 2
  • 1 King Bed

Similar properties

View from property

The Magellan Sutera Resort

  • On private beach
  • Pool
  • Hot Tub
  • Spa
8.4 out of 10, Very Good, 1,000 reviews
The price is AED 513
AED 563 total
includes taxes & fees
18 Mar - 19 Mar
The Magellan Sutera Resort

About the neighborhood

Map
1 Sutera Harbour Boulevard, Sutera Harbour, Kota Kinabalu, Sabah, 88100

What's nearby

  • Sutera Harbour - 5 min walk
  • Imago Shopping Mall - 17 min walk
  • Gaya Street Sunday Market - 4 min drive
  • Jesselton Point Ferry Terminal - 5 min drive
  • Centre Point - 5 min drive

Getting around

  • Tanjung Aru Station - 3 min drive
  • Kota Kinabalu Intl. Airport (BKI) - 12 min drive

Restaurants

  • ‪Jamal Salim Curry House & Catering - ‬15 min walk
  • ‪Buginese Grill Fish - ‬20 min walk
  • ‪Grill Fish - ‬13 min walk
  • ‪Restaurant Sembulan Pasar - ‬16 min walk
  • ‪D' Lengkuas - ‬16 min walk

About this property

The Pacific Sutera Hotel

Luxury family-friendly resort near Sutera Harbour
Located close to Imago Shopping Mall and Sabah State Mosque, The Pacific Sutera Hotel provides a golf course, a marina, and a swim-up bar. Get out on the links at this resort and enjoy amenities such as a driving range and golf lessons. Treat yourself to a massage, aromatherapy, or a facial at Body Senses By Mandara, the onsite spa. Yoga classes and fitness classes are offered at the gym; other things to do include volleyball and racquetball/squash. Stay connected with free in-room WiFi, and guests can find other amenities such as a poolside bar and a grocery/convenience store.
Additional perks include:
  • 3 outdoor pools and a children's pool, with a waterslide, sun loungers, and pool umbrellas
  • Free self parking
  • Buffet breakfast (surcharge), a free shopping center shuttle, and 3 indoor tennis courts
  • Supervised childcare (surcharge), a 24-hour front desk, and massage treatment rooms
  • Guest reviews give top marks for the helpful staff
Room features
All 500 rooms include comforts such as 24-hour room service and laptop-friendly workspaces, in addition to thoughtful touches like air conditioning and bathrobes.
Other amenities include:
  • Memory foam beds and rollaway/extra beds (surcharge)
  • Rainfall showers, designer toiletries, and deep soaking tubs
  • LCD TVs with premium channels
  • Electric kettles, daily housekeeping, and desks

Languages

Chinese (Mandarin), English, Indonesian, Japanese, Korean, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Free shopping center shuttle

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:30 AM: MYR 80 for adults and MYR 40 for children
  • 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Things to do

  • 3 indoor tennis courts
  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Fitness classes
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Full-service spa
  • Golf course
  • Golf driving range
  • Playground
  • Racquetball/squash
  • Sauna
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Supervised childcare (surcharge)
  • Waterslide

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Golf lessons
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Beach umbrellas
  • Garden
  • Marina onsite
  • Pool sun loungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • Aromatherapy
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Hot tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 8
  • Grab bar near toilet
  • Toilet grab bar height (inches): 12
  • Magnifying mirror
  • Phone accessibility kit
  • Valet for wheelchair-equipped vehicle
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • 10 on-site accessible parking spaces
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 12
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Memory foam mattress
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • Cable/satellite channels
  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Desk
  • Free newspapers
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Late check-in fee for check-in between noon and 6:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in a Malaysian Residents room type must present valid ID at check-in. The property reserves the right to amend the rate if valid proof is not provided.
All guests, including children, are required to present a valid government-issued ID card at check-in. Valid passport is accepted.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 180.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MYR 80 for adults and MYR 40 for children
  • Late check-in fee for check-in between noon and 6:00 PM
  • Rollaway bed fee: MYR 180.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property

Property is also known as

Hotel Pacific Sutera
Pacific Sutera
Pacific Sutera Hotel
Pacific Sutera Hotel Kota Kinabalu
Pacific Sutera Kota Kinabalu
Sutera Hotel
Sutera Pacific
Sutera Pacific Hotel
The Pacific Sutera Resort
The Pacific Sutera Hotel Resort
The Pacific Sutera Hotel Kota Kinabalu
The Pacific Sutera Hotel Resort Kota Kinabalu

Frequently asked questions

Does The Pacific Sutera Hotel have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

Is The Pacific Sutera Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Pacific Sutera Hotel?

Self parking is free at this property.

What time is check-in at The Pacific Sutera Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available from noon–6:00 PM for a fee.

What time is check-out at The Pacific Sutera Hotel?

Check-out is at noon.

Where is The Pacific Sutera Hotel located?

Located in Downtown Kota Kinabalu, this beachfront resort is on the boardwalk/promenade and within 1 mi (2 km) of Sutera Harbour, Sabah State Mosque, and Imago Shopping Mall. Anjung Samudera and Centre Point are also within 2 mi (3 km).

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The Pacific Sutera Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 440 out of 999 reviews
Rating 8 - Good. 358 out of 999 reviews
Rating 6 - Okay. 120 out of 999 reviews
Rating 4 - Poor. 48 out of 999 reviews
Rating 2 - Terrible. 33 out of 999 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good location,friendly.and helpful staff it woulf be better can provide some instant coffee or tea bags in room daily, ij.general we enjoyef our staying. thanks !
Stayed 2 nights in Jan 2025

10/10 Excellent

Eleni

Liked: Cleanliness, staff & service, property conditions & facilities
Such a great resort!
Stayed 5 nights in Jun 2024

10/10 Excellent

Jeevaraj

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff assistance
Stayed 2 nights in Dec 2024

10/10 Excellent

Gerrad De

Liked: Cleanliness, staff & service, amenities
Convenient location close to local malls, attractions and the airport.
Stayed 3 nights in Jul 2024

10/10 Excellent

Satoshi

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for showing your hospitality/
Stayed 3 nights in Oct 2024

10/10 Excellent

Fai

Liked: Cleanliness, amenities, property conditions & facilities
Access Location Beach
Stayed 2 nights in Jul 2024

10/10 Excellent

Juri

Liked: Cleanliness, staff & service, property conditions & facilities
All staffs are so kind.
Stayed 2 nights in Aug 2024

10/10 Excellent

FAITH

Liked: Cleanliness, staff & service, property conditions & facilities
A resort for relaxing and chill…
Stayed 1 night in Mar 2024

8/10 Good

francois-xavier le

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
an incredible view and sunset on the islands. Next to marina and boats to the islands. Very generous breakfast and nice designed swimming pool. A small beach that needs to be cleaned
Stayed 5 nights in Aug 2024

10/10 Excellent

WIN

Liked: Staff & service, amenities, property conditions & facilities
Very nice place conveniently located in KK.
Stayed 1 night in Jan 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First choice in KK
Old hotel, though well maintained. Great view, nice environment. Highly recommended. Will come back again.
Stayed 3 nights in Jun 2024

10/10 Excellent

DONGHOON

Liked: Cleanliness, staff & service, property conditions & facilities
very good place
Stayed 4 nights in Jun 2023

10/10 Excellent

??

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like all of this hotel such as room condition, swimming pool and even staff there. I highly recommend this hotel to other people who are looking for hotels in Kota Kinabalu.
Stayed 2 nights in Aug 2023

10/10 Excellent

jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendliness of the hotel staff especially the front desk during check in and check out. Staffs are helpful too. No complaints, but keep up the good work
Stayed 1 night in May 2024

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and efficient staff
Stayed 1 night in Sep 2023

10/10 Excellent

Hangsoo

Liked: Cleanliness, staff & service, property conditions & facilities
Sooooo nice people are working here. Every minute I stayed here was quite impressive. Wish I could visit again Thanks!
Stayed 2 nights in Jun 2023

10/10 Excellent

Sheelagh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and wonderful caring staff who cannot do enough to make your stay perfect. We had a lovely room on 11th floor with sea and marina views. We dined in each evening and cannot recommend this hotel highly enough.
Stayed 14 nights in Feb 2023

8/10 Good

Kwai Peng Winnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All acceptable except for the TV programme is very limited
Stayed 4 nights in Jul 2024

8/10 Good

Kim Chong

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoy the convenience of playing golf in Sutera Harbour Golf Resort.
Stayed 2 nights in Jul 2023

8/10 Good

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel, although was only there for a short overnight stay. Grocery and food is a convenient short walk across the street.

8/10 Good

kenny

Liked: Cleanliness, staff & service, room comfort
Amazing experience with the frontdesk. Thank you for the upgrade. The room still maintain the old style design. Without the usb port.
Stayed 1 night in Jun 2024

4/10 Poor

hau woon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unprofessional reception service.
Stayed 2 nights in Aug 2024

8/10 Good

Sieds

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a relaxing time, the resort is very nice and the people are helpful and friendly. Personally, we think that drinking water should be available without costs.
Stayed 3 nights in Nov 2023

8/10 Good

Verified traveler

Kids friendly hotel
Fast check in and out process. Beautiful views from every spot. Very nice room service. Breakfast is average because the variety of food is below expectation. Room make up service is average. They need to ventilate more the rooms and use the vacuum for the carpets. Horizons Bar is really noisy. The best of the hotel is its pool and the direct connection with Magelan hotel as you can use both facilities. Overall is nice for families with little kids.
Stayed 4 nights in Jun 2024

8/10 Good

Chun Nei Jenne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location is near the town area. the room is clean
Stayed 3 nights in Jul 2022