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C'haya Hotel

3.5 star property
Hotel in Kota Kinabalu with a rooftop terrace and a 24-hour front desk

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Photo gallery for C'haya Hotel

Outdoor pool, open 8:30 AM to 6:30 PM, sun loungers
Family Suite, 3 Bedrooms | Bathroom | Shower, free toiletries, hair dryer, bidet
Outdoor pool, open 8:30 AM to 6:30 PM, sun loungers
Exterior
Suite, 1 King Bed | Living area | 32-inch flat-screen TV with premium channels, TV

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast available
  • Room service
  • Parking included
  • Laundry
  • 24/7 front desk

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Double Room

Standard Double Room | Bathroom | Shower, free toiletries, hair dryer, bidet

Standard Double Room

Highlights

Separate dining area
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Bidet
Private bathroom
Electric kettle
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Twin Room

1 bedroom, minibar, in-room safe, desk

Superior Twin Room

Highlights

Separate dining area
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Bidet
Private bathroom
Electric kettle
  • 21 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Living area | 32-inch flat-screen TV with premium channels, TV

Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Bidet
Private bathroom
Electric kettle
  • 39 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 2 Bedrooms

1 bedroom, minibar, in-room safe, desk

Executive Suite, 2 Bedrooms

Highlights

Separate dining area
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Bidet
Private bathroom
Electric kettle
  • 6 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Family Suite, 3 Bedrooms

Family Suite, 3 Bedrooms | Private kitchenette | Electric kettle

Family Suite, 3 Bedrooms

Highlights

Separate dining area
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Bidet
Private bathroom
Electric kettle
  • 8 sq m
  • City view
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 2 Twin Beds

View all photos for Family Suite

1 bedroom, minibar, in-room safe, desk

Family Suite

  • Sleeps 6
  • 2 Twin Beds, 1 King Bed and 1 Queen Bed

View all photos for Superior Twin Room

1 bedroom, minibar, in-room safe, desk

Superior Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for King Suite

1 bedroom, minibar, in-room safe, desk

King Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite

1 bedroom, minibar, in-room safe, desk

Executive Suite

  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Standard Double Room

1 bedroom, minibar, in-room safe, desk

Standard Double Room

  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Map
No.7 Jalan Tanjung Aru, Tanjung Aru, Kota Kinabalu, Sabah, 88100

What's nearby

  • Tanjung Aru Perdana Park - 8 min walk - 0.7 km
  • Queen Elizabeth Hospital - 3 min drive - 2.5 km
  • Sutera Harbour - 4 min drive - 2.8 km
  • Imago Shopping Mall - 4 min drive - 3.2 km
  • Centre Point - 6 min drive - 4.7 km

Getting around

  • Tanjung Aru Station - 5 min drive
  • Kota Kinabalu Intl. Airport (BKI) - 12 min drive

Restaurants

  • ‪Tanjung Aru Plaza - ‬3 min walk
  • ‪Restoran Pak Mus - ‬4 min walk
  • ‪Kedai Kopi Hing Leong - ‬4 min walk
  • ‪Kung Hu Restaurant - ‬4 min walk
  • ‪Kedai kopi Hin Loi - ‬2 min walk

About this property

C'haya Hotel

Hotel near Imago Shopping Mall
At C'haya Hotel, you can look forward to a rooftop terrace, a coffee shop/cafe, and a garden. The on-site restaurant, Amuse Cafe, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services.
Other perks include:
  • An outdoor pool with sun loungers
  • Free self parking
  • Cooked-to-order breakfast (surcharge), an elevator, and ATM/banking services
  • A 24-hour front desk, luggage storage, and a vending machine
Room features
All 66 rooms offer comforts such as air conditioning and separate sitting areas, in addition to thoughtful touches like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with showers and bidets
  • 32-inch flat-screen TVs with premium channels
  • Separate sitting areas, separate dining areas, and electric kettles

Languages

Chinese (Mandarin), English, Malay

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View from room

Promenade Hotel Kota Kinabalu

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  • Free WiFi
  • Restaurant
  • Air conditioning
8.0 out of 10, Very Good, 556 reviews
The price is AED 223
AED 249 total
includes taxes & fees
3 Apr - 4 Apr
Promenade Hotel Kota Kinabalu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:00 AM for a fee: MYR 15 to 30 for adults and MYR 15 to 30 for children
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Amuse Cafe

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Separate bedroom
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Garden
  • Pool loungers
  • Rooftop terrace

Accessibility

  • Elevator

More

  • 9 floors
  • Smoke-free property

Room amenities

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable/satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Separate dining area

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Safe
  • Separate sitting area
LIST_ALT

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

MONETIZATION_ON

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: MYR 100 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately MYR 15 to 30 for adults, and MYR 15 to 30 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector

We should mention

Pool access available from 8:30 AM to 6:30 PM
No pets and no service animals are allowed at this property

Property is also known as

C'haya Hotel Kota Kinabalu
C'haya Hotel
C'haya Kota Kinabalu
C'haya
C'Haya Hotel Kota Kinabalu, Sabah
C'haya Hotel Hotel
C'haya Hotel Kota Kinabalu
C'haya Hotel Hotel Kota Kinabalu

Frequently asked questions

Does C'haya Hotel have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:30 AM–6:30 PM.

Is C'haya Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at C'haya Hotel?

Self parking is free at this property.

What time is check-in at C'haya Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at C'haya Hotel?

Check-out is at noon.

Where is C'haya Hotel located?

Located in Tanjung Aru, this hotel is within 2 mi (3 km) of Tanjung Aru Perdana Park, Sabah State Mosque, and Gleneagles Hospital. Queen Elizabeth Hospital and Imago Shopping Mall are also within 2 mi (3 km). Tanjung Aru Station is 21 minutes by foot.

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C'haya Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 61 out of 223 reviews
Rating 8 - Good. 108 out of 223 reviews
Rating 6 - Okay. 35 out of 223 reviews
Rating 4 - Poor. 14 out of 223 reviews
Rating 2 - Terrible. 5 out of 223 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

4/10 Poor

Terence

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff unhelpful - no luggage help for older couple. Cafe closed on arrival; we were given the impression that it was closed permanently but we were surprised to find it open when checking-out without breakfast! Corridors smelt musty.
Stayed 1 night in Nov 2023

2/10 Terrible

Kate

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap hotel, poor service
So unfriendly and no information. Pool open but bar not, said could get breakfast, banner up but no activity. When checking in was told I had a free upgrade, then they in Malaysian changed their mind. Disappointed mis-informed. Room tired. No information given less room number and card. Cheap hotel.
Stayed 1 night in Sep 2023

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Firstly, if you read that this hotel has a free shuttle from the airport, don’t believe it (like I did before I booked based on it). There is no shuttle and this is false advertising. Secondly, if you write to them via Expedía, other than them telling you there is no shuttle, you won’t get any response to questions about taxis or any other forms of transport to get there. I tried three times with no reply. My advice is to download the Grab app (I read they took over Uber here) then use it with airport wifi when you arrive. I did and it worked perfectly (and the fare is about US$1 so a good tip in cash is well in order). As for the hotel itself, the rooms are clean and modern so don’t be put off by the corridors to them. The pool area on the roof is quite nice (although the bar there is closed since covid) but there is nowhere to sit and if just one family with kids is there it’s not really worth staying around other than just to dip. I didn’t get to sample the breakfast as my flight (at 8.30am so not ridiculously early) meant I had to leave before it commenced. All in all, if you need a hotel for one night to make a connection next morning, this place will certainly do the trick.
Stayed 1 night in Nov 2023

6/10 Okay

Yuki

Stayed 3 nights in Dec 2024

10/10 Excellent

Angela

Liked: Property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Nga Eng

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

2/10 Terrible

JEEMIN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
최악의 호텔
최악입니다. 가족여행 9년차에 이런 나쁜호텔은 처음이예요. 호텔도 전체적으로 낙후되었고, 주변엔 공사장, 호텔직원이 수영장 구석에서 버젓이 담배피우고, 공항드랍 신청했는데 자기는 몰랐다며 연락도 안해주고..스탭들간에 그정도 인수인계도 안하는지... 수영장 물도 더러워요. 그리고 방에 두었던 햄버거 상자에 도마뱀 발견~~~말 다했지요. 차야호텔 때문에 만족스러웠던 여행이 조금의 오점을 남겼어요..다시는 안가요. 주변에도 알리렵니다.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

6/10 Okay

Hwashin

Liked: Cleanliness, room comfort
Disliked: Staff & service
Be careful...
We decided to stay here bcuz it said this hotel offers a free pickup from an airport. But there was no bus waiting for us and we had to pay 45Rk to texi driver to get to this hotel
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth to stay
Staffs are helpful and nice! Nice rooftop swimming pool and bar next to it.
Stayed 6 nights in Dec 2019

6/10 Okay

Sat Lee

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2019

6/10 Okay

SUK HWAN

Stayed 1 night in Nov 2019

10/10 Excellent

MM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay.close to town.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
밤에 도착으로 체크인을 12시 넘어서 했는데 체크인할때 보조금을 받는다 그러고 숙소안을 확인했는데 전체적으로 괜찮은 편이나 숙소안에 칫솔,치약이 없어서 개인으로 들고온걸 사용했고 샤워타올이 없어 개인적으로 가져온 스폰지를 사용했다 콘센트는 모든나라가 사용할수있는게 설치되어있으니 좋음 퇴실후 짐 보관이 가능해서 비행기시간까지 구경하기 좋고 퇴실때 보조금을 돌려준다
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
普普通通普普通通普普通通
Stayed 1 night in Sep 2019

10/10 Excellent

Houghton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Perfect for overnight stay. Late arrival and early flight departure. Close to the airport. Clean and spacious room. We stayed two times on this trip. Would stay there again.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

4/10 Poor

WEIHUNG

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
全体的にハズレでした。
サイトの写真で見るより実際はきれいではなかった。バスタブのある三階の部屋に泊まったが、窓にスクリーン等がなく外から見えてしまう状態だったためスタッフに目隠しできないか確認したところ、黒いゴミ袋を窓にテープで貼ってくれた。何かしらやってくれた事は感謝するが、土足で作業されたのと目隠しが甘かったので結局入浴は諦めた。また、夜は隣のお店と飛行機の騒音でゆっくり寝る事もできなかった。 アメニティに歯ブラシセットがなかった事がびっくりした。早朝フライトの為の短時間滞在だったので耐えられたが、二度と泊まらないと思った。
Stayed 1 night in Sep 2019

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

4/10 Poor

Nana, Kota

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
공항에 가까워서 예약한 호텔. 사실 그것 외에 좋은점이 없어요. 시내갈때도 택시타고 가야하고 왠만한 투어나 마사지샵에사도 공항샌딩 서비스가 있어서 굳이 싼 가격에 이 곳으로 오신다면 비추입니다. 스위트룸을 잡았는데 이불도 눅눅하고 호스텔보다도 환경이 별로에요. 수건은 두개밖에 안주고 실내슬리퍼는 고사하고 샤워가운도 없습니다. 휴지 여분도 없어서 부족하면 일일이 카운터에 말해야하고 칫솔도 없어요.. 개인용 칫솔 가지고와서 다행.. 호스텔 수준이라 보시면되는데 여행첫날 이곳보다 더 좋은 호스텔에 묵어서 더 실망입니다. 그리고 1층 로비에서 케리어 샌딩도 안해주시는데 케리어카는 왜있는지도 모르겠음.. 주위에 걸어서 갈수있는 편의시설도 없습니다.
Stayed 2 nights in Aug 2019

2/10 Terrible

Jay

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
第一晚非常不幸遇到了不乾淨的東西，畢生難忘！太可怕了！ 如果你們住的是605房，馬上換！ 我們第二天要求了換房，從12點開始等到4點才有房間給我們，也是服了……
Stayed 4 nights in Aug 2019

8/10 Good

Elton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

HO BIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveler

Disliked: Amenities
가격대비에 딱맞는 호텔이고 침구가 파운데이션 얼룩에 묻어 있었고 머리카락도 나왔는데 숙박 저렴하게 가실꺼면 아님 하루 잠만주무시길 원하시면 추천해드립니다 참고오 루프탑 수영장은 동네 목요탕 수준이고 앞에 공사하는건물에 있어 뷰는 별로지만 가깝게 선셋 보실꺼면 조용하게 옥상에서 보는것도 좋습니다 ~~
Stayed 3 nights in Jul 2019