Sapphire Suites

Property class: 4

Choose dates to view prices

Located close to New Market, Sapphire Suites provides a free breakfast buffet, a coffee shop/cafe, and dry cleaning/laundry services. Be sure to enjoy international cuisine at the on-site fine-dining restaurant. Stay connected with in-room WiFi (surcharge).

Reviews

6.4 out of 10

Popular amenities

  • Breakfast included
  • Spa
  • Restaurant
  • Air conditioning
  • Laundry
  • Room service

Room options

View all photos for Deluxe Room, City View

A modern hotel room with a large bed, two armchairs, a desk, and a flat-screen TV.

Deluxe Room, City View

  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 1 Twin Bed

View all photos for Suite, 1 Bedroom

A modern hotel room with a large bed, bedside tables, and a small seating area.

Suite, 1 Bedroom

  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 1 Twin Bed

Standard Room

  • Sleeps 3
  • 1 Double Bed

Sapphire Executive Suite

  • Sleeps 3
  • 1 Double Bed

You may also like

Ad
A spacious indoor dining area with multiple tables and chairs, large windows with red umbrellas, and hanging pendant lights.

Holiday Inn Express Kolkata Airport by IHG

Dum Dum
  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
8.6 out of 10, Excellent, 311 reviews
The price is AED 165
AED 214 total
includes taxes & fees
24 Oct - 25 Oct
Holiday Inn Express Kolkata Airport by IHG

About the neighborhood

Located in Dharmatala, a neighborhood in Kolkata, Sapphire Suites is in a shopping district and near a metro station. Dakshineswar Kali Temple and Metropolitan Building are local landmarks, and travelers looking to shop may want to visit New Market and Sudder Street. Looking to enjoy an event or a game while in town? See what's happening at Eden Gardens or Mohun Bagan Ground. Visit our Kolkata travel guide
Map
15, Lindsay Street, New Market, Kolkata, West Bengal, 700087

What's nearby

  • A market with red brick buildings and a sign for Sir Stuart Hogg Market.
    New Market
    1 min walk - 0.1 km
  • A large, historic building with domes and towers, surrounded by a well-maintained garden with palm trees and a variety of plants.
    Maidan
    5 min walk - 0.5 km
  • A large white building with multiple arches and a central courtyard.
    Indian Museum
    7 min walk - 0.6 km
  • Sudder Street
    2 min walk - 0.2 km
  • U.S. Consulate General Kolkata
    5 min drive - 1.9 km

Getting around

  • Kolkata Eden Gardens Station
    4 min drive
  • Park Street Station
    10 min walk
  • Netaji Subhash Chandra Bose Intl. Airport (CCU)
    49 min drive

Restaurants

  • Badshah Bar & Restaurant
    1 min walk
  • Kasturi Restaurant
    5 min walk
  • New Empire Cinema Bar
    4 min walk
  • Burger King
    4 min walk
  • Pizza Hut
    6 min walk

About this property

Sapphire Suites

  • Upscale hotel near New Market
  • You can look forward to a free breakfast buffet, a coffee shop/cafe, and dry cleaning/laundry services at Sapphire Suites. Be sure to enjoy a meal at the on-site international cuisine fine-dining restaurant. Stay connected with in-room WiFi (surcharge).
  • You'll also find perks like:
    • A roundtrip airport shuttle (surcharge), express check-out, and express check-in
    • Luggage storage, tour/ticket assistance, and a front-desk safe
    • An elevator, a 24-hour front desk, and concierge services
  • Room features
  • All guestrooms at Sapphire Suites boast comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like air conditioning and separate sitting areas.
  • Extra amenities include:
    • Bathrooms with free toiletries and hair dryers
    • LCD TVs with cable channels
    • Separate sitting areas, electric kettles, and daily housekeeping

Frequently asked questions

Is Sapphire Suites pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Sapphire Suites?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at Sapphire Suites?

Check-out is at noon.

Does Sapphire Suites provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of INR 2500 per person applies.

Where is Sapphire Suites located?

Located in Dharmatala, this hotel is steps from New Market and Sudder Street. Indian Museum and Maidan are also within 10 minutes. Park Street Station is 10 minutes by foot and Esplanade Station is 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Sapphire Suites Reviews

6.4

6.8

Cleanliness

7.8

Location

6.8

Staff & service

6.4

Property conditions & facilities
Rating 10 - Excellent. 10 out of 62 reviews
Rating 8 - Good. 17 out of 62 reviews
Rating 6 - Okay. 17 out of 62 reviews
Rating 4 - Poor. 9 out of 62 reviews
Rating 2 - Terrible. 9 out of 62 reviews

Reviews

Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

AVOID

This hotel has the worst management we have ever experienced. They are horribly rude, they do not honor reservations made on Expedia and they do not treat their guests with respect. They will not help you at all if you need to make a call or book a car. The hotel is dated and the hallways are used as storage rooms. Avoid this hotel at all costs.
Stayed 4 nights in Oct 2017
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities

Better Then Expected.

# Location # Clean # Good Staff Behavior # 24 Hours Food # Best WiFi to work with laptop and mobile. # Good Deal Price. This is are the best i found in this hotel after check in. I would like to suggest this hotel to everyone best in town and best to stay for your shopping around the area. Only thing i didnt like is that they didnt have controller working nicely for the air condition its too cold and chilling so i have to switch on and off all the time to adjust as per my requirement which made my health a bit uncomfortable. They also didnt provide any facial tissue even after i ask the house keeping. So i have to buy my own. REst no more complain the hotel is best and i would like to stay there in every visit to kolkata for shopping.
Stayed 4 nights in Sep 2017
Verified review

6/10 Okay

Disliked: Cleanliness, staff & service
It more like a 3 star hotel which is very close to the market area of Kolkata.
Stayed 1 night in Jun 2017
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient and clean hotel

I was upset upon check-in that my locally living friend was not being allowed to stay as my guest, but that's a policy that many hotels have there, it seems. Finally, he was allowed to stay. Otherwise, everything was perfect..Very nice and helpful staff, great breakfast buffet, and perfect location within New Market. The hotel was nicely decorated, as well.
Verified review

6/10 Okay

Disliked: Room comfort

うーん

雑多なエリアであることは判っていましたが、部屋の裏側に鶏市場があり、1日中鶏の鳴き声が聞こえます。それを除けば問題ないというべきかな。
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

โรงแรมนี้แย่มาก ไม่สะอาดไกลจากสถานนีรถไฟ ไม่ซื่อสั

จองมา4ห้อง ห้องละ2สองคนแต่ไปถึ่งไดเปรียนห้องเป็น3ห้องเป็นห้องละ3คนสองห้องและ 2คน1ห้อง
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Misleading rating by Expedia

This hotel is not 4 star as misled by Expedia web site
Verified review

6/10 Okay

Easy location

Convinent those who are coming solely for marketing around new market area.
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort

good

nice location to go anywhere.servic is good there staff r helpfull & well behaved.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel very close to new market and shopping and other business, e.g. post office. I liked the Durga Pooja and the music.
Verified review

4/10 Poor

Disliked: Staff & service, property conditions & facilities, room comfort
The employees were very rude, unwilling to give receipt
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Room comfort

Just okay hotel next to New Market.

Overall our experience with Sapphire Suites was okay, but the main entrance to the hotel is horrible, very dirty, smelly, and very inconvenient. We didn't get double bed as reserved and confirmed .We were just given two portable single foam bed on the floor after requesting three times. Same goes for Wi-Fi access. Outside foods were not allowed which should be lifted, because hotel foods were not always available and extremely expensive (almost four times of outside). Our 'City Tour' through hotel was okay, driver was knowledgeable, and very nice. If you plan for city tour get him (Mr. Motin), he is very nice and friendly. First taxi driver who brought us from the airport to the hotel was extremely unfriendly, rude, unprofessional, and unhappy person. He dropped us 1/4 miles away from the hotel said he was not allowed to get on the street to the hotel which we out not to be truth. He didn't help us with luggage to in his trunk or get off the trunk. He also demanded more and more tip. The City of Kolkata needs to improve the image of Yellow Cab drivers' image, provide them with more training in passenger friendliness, professionalism, courtesy, and politeness. Also, have all cabs air condition, especially Yellow Cabs. Airport is the first impression of the city when tourists arrive.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great clean hotel, however I feel we got lucky with a good sized room facing the market (other rooms looked small).
Verified review

4/10 Poor

Disliked: Staff & service

terrible customer service

This is the 2nd time I have stayed at this hotel, the 1st being when it 1st opened which I thoroughly enjoyed, however on this occasion I found the staff very rude and unhelpful. the management have also introduced a new rule which outside food is not permitted which is fair enough so the only option for a meal if it's late and your hungry is the hotel room service....yuck! the only dish I could eat is the fish and chips and it was basically two fish fingers and a hand full of French fries drenched in salt at the cost of 400.07 rupees which equals to about £4.00 and not worth it! The room they were going to put me in on arrival was small and horrible but luckily my relative who could speak the language made them change it which I liked. if I ever visit again I may not visit this hotel due to the lack of customer friendly staff. message to the management and staff at this hotel....please learn some customer service skills and smile!
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor

Pathetic
Verified review

6/10 Okay

Sapphire

O.K
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pl read for hotel review

Bad and not suggestable to anyone!!!!
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities, room comfort

I liked the locality

It was good experience overall. I was my first visit to Kolkata. I enjoyed except the dry day due to voting. Just kidding. The food was good and the rooms were clean and comfy.
Verified review

6/10 Okay

Liked: Property conditions & facilities
Disliked: Staff & service

Hotel did not have any details of the reservation

The payment was not received by the hotel people. There was a hand towel missing from our personal belongings.
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Overpriced but service was good

Wasn't worth the money. Rooms should be more clean. However, service and behaviour was very good.
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Total disappointment

Very bad experience, Never faces experience like this. Entrence of this hotel is very poor,rooms are very small, no cleanliness at all, no manners and courtesy at reception desk at all. On the whole no value for money and very disapponting stay. I will never recommend to stay in this hotel.There are much better hotels in this area to stay.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ニューマーケットのすぐ横、歩いてパークストリートまで行けるし、とても便利だった。部屋は清潔でモダンに改装されている。朝ごはんにパランタやオムレツ類を注文で焼いてくれるのだが、メティ・パランタとヨーグルトがとても美味しかった。また利用すると思う。
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good

would surely stay next time
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointing

Mixed staff - unhelpful at times, poor internet and phones.
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

worst experience ever

I had stayed in this hotel for a day and the worst experience of my life. The staffs where rude especially the lady receptionist, how come people like her get the job of receptionist. she cant speak proper english and lacks ethics. I was not allowed to invite my guest to my room on top it the reception rang me to cross check if i have got the guest in my room or not. it was really humiliating that i had to check out on the same day.