This hotel has character, charm and a very warm, homely feel. The online photos are very good but in reality it probably needs an upgrade of it facilities which are a little bit tired in places. Even so, I had a generally very pleasant stay and felt welcome here. The staff and family were very nice and helpful, they did their best to make me feel looked after. Unfortunately, the only exception was the young teenage girl who sometimes worked on reception in the morning, swept the floor and helped with breakfast. This girl perhaps should not be left to deal with customers, she possibly seemed too young to understand the importance of customer service. I had a few dealings with her along with other customers which could have been better. The rest of the staff were fantastic and always helpful.