The reception staff were great, very helpful and very kind. The activities & excursions staff that we used to rent a moped were unorganised, we paid a 5,000 Baht deposit instead of our passports. They lost the booking slip as well as the 5,000 Baht we paid, we eventually did get the 5,000 Baht back but it took well over an hour, they still hadn’t found the slip at this point, so if we would’ve used our passports as a deposit, the passports would have been lost. Great job to the staff that kindly resolved this for us.