We rented the Maui Vista Unit 1423, confirmation # 19577 from July 24 to August 7. It is with disappointment to inform you that the unit was found dirty, infested with cockroaches and completely abandoned. We have rented from Maui Vista before and we never encounter a dirty unit infested with cockroaches. I reported to AAOceanfront the issue and they send someone to clean the unit. The excuse I got from them was that cockroaches leave in the tropical and they are part of the environment. When I first saw the unit in the Vrbo website, I was made aware by AAOceanfront that the unit was not updated. I have that in my mind, but I never imagined that my first impression as soon I walked in to find a unit abandoned, dirty, with cockroaches coming out the counters, sink and stove. Also, when I signed the contract with oceanfront of the unit in a good rental condition, not updated (Standard). To me this was not in good conditions to rent it, I understand STANDARD, but this was not even average. In the past I rented STANDARD units at Maui Vista in more than excellent condition, very clean! This is not what you advertise in Vrbo. I am completely disappointed of the situation because my vacation turned into a cleaning and fumigating situation. One thing is that the unit was not updated (old) and another thing is the unit abandoned, very dirty and infested with cockroaches. I have pictures backing up what I am reporting.
We have stayed in Maui Vista for years and we never encounter a situation like this where the unit is dirty and infested of cockroaches. Cockroaches come from dirty conditions and that place has been abandoned, unit 1423 does not reflect the quality of Maui Vista. A deep cleaning needs to happen in bathrooms, dirty dishes, dirty utensils, carpet not clean, counter tops not fully cleaned, bathtubs needed to be scrubbed more efficiently, floor was not completely cleaned, bathroom furniture was very dirty, balcony was not clean. The rental price for the unit 1423 is not worth! The unit does not reflect the quality that Vrbo advertise. I am not asking for luxury, or top of the line, just a simple cleaning, sanitizing and free from cockroaches. I need to discuss the issue further with one of your agents.
Please call me 408 4996531