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"I keep coming back to this property because of its vicinity with Victoria Mall. I will look for alternatives since this hotel started to charge $10 one way airport shuttle per person while the price is still higher compared to any similar US Best Western location. Something is rotting at the core of African hotel industries. "

"staff (especially reception) would be hard to beat anywhere in the world and i am very well travelled, their friendliness and helpfulness was outstanding"

"The Kampala Serena never dissapoints. Great service, nice, comfortable and wide rooms and great food served by very friendly professionals. "

"The room oor was good but need polishing "

"It’s clear the entire staff has been well trained to be attentive of every need the client may have (even before the guest knows!) There are cozy little spaces to sit and enjoy the fresh air, or settle with a good book and cup of tea. Spectacular sundown views always. "

"You won’t regret staying here "

"Loved 24hr room service from restaurant, excellant/prompt laundry service, clean room/conditions, friendly staff, shopping/stores inside the facility, large stand-up shower accommodates 2 people. Very firm mattress if that's what you like. Daily housecleaning service. Overall it was quiet but there were multiple prayer services on a balcony outside, 1 floor down sometimes w a loudspeaker & microphone during day & esrly evening. "

"Staff at the Hilton Garden Inn Kampala, could not have been more helpful. Thank you 😊"

"The Four Points by Sheraton in Kololo is spotlessly new, classy, and very well managed. The staff are friendly and very professional. The neighbourhood is one of the safest and most upscale in Kampala. However, unlike some of the other big high-end hotels in the city, they dont offer a buffet for dinner consistently."