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"The Oberoi Cecil is absolutely terrific. Both times we stayed we were given an upgrade...the last time to a full suite! All of the staff in the hotel are tremendous and the morning buffet is absolutely fantastic! Mall Road is easily walkable, and there are many interesting connecting roads lined by interesting shops. I am celiac, and the chef Rajiv went out of his way to ensure that I had lots of special menu options. Arti and the assistant manager Raghav were invaluable at the front desk, as were a number of other people. The manager Swati also proved to be very kind and helpful!"

"Had no runnng water in the room.TV did not work. They gave us a bucket to bath."

"Great people "

"Everything was amazing"

"X"

"I loved the experience. The staff very helpful specially lakshay at front desk. He allowed us to do early check in because they had the room available. I liked the food we ordered. The location of the hotel is fantastic. It’s in main Shimla. Few steps away from Oberoi Cecil. We took the room with valley view and really enjoyed the stay. I love the architecture of the property. The way it’s built is cute and impressive. "

"The property was pretty far off from the Kasauli town and the approach road was a narrow winding road full of dirt and potholes. Construction work os also going on. Everytime you decide to visit anybolace, means 30-45 mins of bumpy roads. The staff is pretty indifferent. Called housekeeping, the phone kept ringing and then ended up picked up at reception and the receptionist asked me to called to call the extension again. Similar experience when calling Inhouse dining. Once an ask for full size plates rather than the supplied quarter plates, resulted in delay of 20 mins and delivery of French Fries! Had to call the reception, talk to manager to get it sorted. While I loved the peace and tranquility of the property, I think it needs ton up it's game in services."

"It was great hotel with lovely staff"