2/10 Terrible
Stephen R.
20 January 2025
Liked: Cleanliness, check-in, location, listing accuracy
Disliked: Communication
Broken radiator and terrible communication from host
As a family that has frequently used rentals/VRBO stays, I would not recommend staying at this property or working with this host. We arrived to the house at check in time and the house was 40 degrees Fahrenheit. The back door had been left wide open and unlocked. We turned up the thermostat and we called and messaged the host. We did not get a response for over an hour. In the mean time we discovered that the radiators were not working. We received a message back that informed us we could purchase fire wood at a local store to warm us without addressing the underlying concern or seeking to assist. This was the last any only response we got in what spiraled to be a terrible experience for our family. We attempted to call and message without reply as the temperature remained very cold and never got above 52 degrees. To make matters worse, the radiator in the room that had the back door began to leak profusely and we could not reach anyone for assistance. Water started to run down into one of the basement bedrooms. We tried to stop what water leakage we could and called the hosts several more times without response while also messaging through the app. We packed up and drove our family two hours to find another place to stay that was warm and free of leaking radiators. Even as we write the review, we have been unable to contact the host. VRBO attempted to contact them as well, without reply. Unprofessional and unsafe, worst VRBO stay we have ever had.
Stephen R.
Stayed 1 night in Jan 2025