2/10 Terrible
Iryna
Traveled with family
29 December 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hostel experience. We booked a room with 3 beds for 3 people, and were assigned to a room with 2 beds. When the customer service finally picked up they were very casual about it, saying that it’s not the first time it happens and that it’s an Elixpedia bug that lets people book 3 bed rooms when they’re actually 2 beds. In the end they told me by phone they had an extra bed by the elevators, so we took it into the room. We unfolded it and to be honest the small room was quite cramped with the 3 beds, but the worst part was that the bed was not stable, it moved and squeaked at my every movement, I think it was broken.
Apart from that, it was the dirtiest hostel I’ve been too. There are hairs and dirt everywhere in the bathrooms - floors, showers, bathtub, you name it. As if it hasn’t been cleaned for weeks, with this many people sharing bathrooms you need to clean them more often.
To top it off, many things were “out of order” - the elevator was out of order, one of the saunas was out of order…
We paid 387€ for 3 nights, honestly it’s not expensive but it wasn’t cheap either, we were just expecting at least to have some cleanliness and comfort.
Iryna
Stayed 3 nights in Dec 2024