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"Restaurant and housekeeping services were exceptional. Hotel is well maintained and the front desk check in process was quick and friendly. Room peaceful and quiet with great views of mountain side and lake. Recommend 4th floor if possible. 403 was a great room and lots of amenities (e.g., cups, tea pot, robes, phone plugs, etc.). Osen. bath 1st floor was very clean too. Bikes available. Parking for rental cars. Small gift shop and vending machines with food options. Must get breakfast and dinner option. The food and service is excellent. "

"Artfully presented many course meals made our stay extra special. The onsen is clean and was so nice to go in after adventuring in the snow. Thank you for your warm hospitality! "

"Great value for money"

"Our stay was reasonably comfortable, except for a few small factors: 1. It’s a shame that they allow smoking in the rooms because we are non-smokers and smoke particles cannot be completely eradicated from the room even with a room humidifier and spray fragrance. So we could not be as comfortable as we normally would be had it been a non-smoking room. My request to the property is to create more non-smoking rooms to be available or completely eradicate smoking rooms, period! Because smokers can easily go outside the door and have a smoke. There’s no reason to smoke it up where they eat and sleep! 2. The fan in the bathroom is on 24 hours a day. When its the dead of winter and you’re freezing. It’s a very freezing cold shower if you wish to conserve hot water and not let the water running while you soap up. Then you have that fan running blowing cold air into the shower room. My request to the property is to change the fan so it can be operated by a switch. I know they want to cut down on the mold factor but for goodness sakes, part of the housekeeping job is to clean the shower and if they do that after every check out, there won’t be a chance for mold to grow. So no reason to have the fan on 24 hours a day without a switch to turn it off by the guests!! PLEASE DO BETTER! Robert Speaker"

"Absolutely amazing! Exceeded all expectations! Did not want to leave! "

"Great baths compare to some of the others "

"Great new hotel with good facilities and reasonable cost."

"Traditional Japanese hotel"

"The hotel property is amazing. But don’t like the area. Everything closed around 5:00 pm. There was no restaurant s in the area and shopping, so we have to eat at the hotel. "