I have rated this hotel as above average mainly because it was very good value for money. It is a little shabby and could do with refurbishing, but it has everything you need, and is ideally placed for shops and tours to Ani and Çıldır Lake. I stayed 2 nights, before boarding the Doğu Express train to Ankara. The train station is a short taxi ride.
The manager speaks German, and the other staff speak some English. The staff are very friendly and will do everything to try and help you.
Breakfast is good... typical Turkish buffet style.
Overall, average but comfortable enough, but with lovely staff and, for what I paid, very good value.